Sunnysports Coupons & Promo Codes

I was nervous reading some of the reviews here, especially since I was shipping to an international warehouse and had no way to return anything if there were issues. But this isn't a scam some of those old reviews claiming it is are wrong. The company definitely exists. Decided to take a chance and ordered a Sierra Designs backpack with free shipping. It took a few days to get to the carrier but still within their timeframe. Got shipped to the warehouse and then all the way to me overseas without any problems. The backpack was exactly right, undamaged, perfect condition. Packaging was just a plastic bag which kept costs down for international shipping while still protecting it. Really happy with how it went. Already ordered another one for my girlfriend.

Despite seeing plenty of negative comments online, I decided to give this place a shot and I'm so glad I did! Ordered some Grayl water bottles and everything went smoothly from start to finish. The ordering process was straightforward, they kept me informed about shipping and delivery, and the package showed up in just 5 business days across the country. Everything was wrapped up well, brand new, and works perfectly. I'm not expecting any returns, but if something does happen down the road, I'm hoping the process won't be a hassle. Definitely planning to shop here again.

Management here is even worse than the regular customer service team. I got a pair of defective boots that cost two hundred bucks. Even though it was still under warranty, they refused to give my money back and offered store credit instead. Problem is, they didn't have any boots that matched what I needed. I had to spend hours looking for anything else my family could use, ordered a bunch of stuff we didn't really want, and then received a pair of USED slippers which apparently happens pretty often around here and it's absolutely gross. The supervisor was rude, disrespectful, and unprofessional. They care about one thing: taking your money. I'm in northern Minnesota where we need really warm waterproof winter boots, and these ones fell apart after just two months. The whole sole separated from the boot! So I'm out almost two hundred dollars, still have no proper boots, just a used pair of slippers and some random items we don't need.

I'd strongly advise against shopping here. The shoes I got looked like they'd been worn before scratches, dirt, scuff marks all over something I paid for as brand new. When I told them about it, they weren't interested in helping. No discount, no compensation for having to ship the damaged shoes back and deal with the hassle. To make it worse, I found another customer's paperwork with their personal details still in the box. Super careless operation. They're selling used stuff as new. Be warned!

The customer support experience left me frustrated. Purchased two camp chairs, decided I actually wanted a taller version, and asked about exchanging them. They were unopened except for taking them out of the box, and all original tags and boxes were intact. The return department took fourteen days to reject my return request. What's the point of such a long wait time? Why can't they accept products in new condition with all the original packaging? I won't be ordering from them again.

Their customer service was terrible. Bought 2 camp chairs, opened them up, and realized they were the shorter model when I needed regular height. I wanted to return them for a different set. Everything was in perfect condition with tags and original packaging still on. Two weeks later, they told me they couldn't process the return. Why the long wait, and why won't they accept items that are clearly unused? Never shopping there again.

Found the exact shoes I wanted at a great price with free shipping, so that part went smooth. Opened them up though and they'd clearly been worn before. The soles weren't white anymore and there were scuff marks all over the white sections. They offered either a partial refund for less than half what I paid or a full refund if I shipped them back. I'm keeping them but honestly it's pretty sketchy to sell used shoes as new.

Finding what I wanted was easy and the purchase process went smoothly. The items arrived on time with no problems. Then I had to send them back. Their return policy isn't what they claim. It's not actually a full refund because they tacked on a $5 tax charge and hit me with $13 shipping costs. So that full refund ended up being minus eighteen dollars. I'll shop somewhere else next time where returns are truly free and you get all your money back.

Had a bike packing trip coming up and needed a lightweight one person tent fast. I bought the Kelty Late Start 1 and paid an extra $20 for two day delivery since the trip was three days away. When I checked the tracking, the package wouldn't arrive until 8pm the day of the trip, which meant I'd already be out of state. I called customer service to ask why my two day shipping took three days instead. Their response was that I should have read the fine print, which apparently isn't visible during checkout in the shipping section. I questioned why I should pay $20 for two day shipping that didn't deliver in two days, and they refused to help. They also wouldn't move the delivery date up or provide any alternative solutions. When I asked for a refund on the shipping since they didn't deliver what they promised, they said no and blamed me again. It was a total disappointment with zero support or compensation.

Bought some shoes and they charged me right away, then turned around and canceled the order without letting me know. Got an email the next day saying the item was back in stock. I had to contact my card company to report the suspicious charge. When I reached out to their support team, they made excuses but didn't actually do anything to resolve it. Won't be ordering from them again.

Got a pair of snowshoes but the whole experience was pointless. They kept sending messages saying they had stock, assigned me someone to help shop, and constantly emailed trying to get me back on their site. Basically everything except actually shipping my order. Most retailers either send your stuff or tell you it's sold out, but not these guys. Total waste of time, don't bother ordering.

Total letdown with both the product and the customer service experience. Just skip this company entirely and save yourself the frustration, expense, and headache. Sunnysports isn't worth your time, especially with how terrible their support team is. Steer clear of the staff there, particularly one individual who was disingenuous, unhelpful, and frankly lazy. I won't be giving them another chance.

Placed an order for an item that was heavily backordered. Phoned them multiple times to check on things, and every single time they were pleasant and ready to give me the details I needed. They also made canceling my backorder hassle free when I decided to do that. Got confirmation by email with a document showing everything that was being canceled.

Bought something that was on major backorder. Called a couple of times to get updates, and the team was genuinely nice and helpful each time. When I decided to cancel the backorder, they made it super easy. They even sent me an email with a PDF showing what was being canceled before they did it.

Never placed an order with them but they charged my credit card anyway and took money out without permission! Was just looking at a bike on another site from this seller and suddenly I see a charge on my account. Had to search them up just to figure out what happened.