Alaska Airlines Coupons & Promo Codes

Things have really fallen apart at Alaska since the recent changes and merger. Hawaiian's service quality has gone noticeably downhill. The app keeps glitching and showing wrong info, and getting someone on the phone is a nightmare. It's sadly typical of how bad airlines have gotten in this country.

The issue I had at the Dallas airport was about understaffing at the check-in desk. We arrived early to avoid stress and have time to relax, but nobody was available to check our bags. They have a self-service option but no place to drop bags off. I stood around for over an hour, and there's a policy saying staff should be there two hours before departure. Still need to get through security and find the gate after this, so any chance to grab a meal is gone. Not flying Alaska out of Dallas again. They need to hire more people and rethink how they handle departures!

My wife and I flew out of Oklahoma City to Kauai, and our return got delayed because of a mechanical problem. Delays are never fun, but I totally understand why an airline wouldn't risk flying if something's not right. Alaska gave us flight credits and refunded part of our ticket since we had to book a different class for the way home. The delay wasn't great, but their handling of the situation was really fair and that's what matters.

I've been a regular passenger with this airline for over a decade and haven't had a single complaint about how they treat customers. The people at the counter and gates have always been great, and the flight crews are just as good, whether I'm up front or in the regular cabin. It baffles me why some passengers complain about everything all the time.

We were scheduled for an evening departure heading south but got diverted to another airport due to reported fog and low visibility, despite being able to see lights all around. The 2 AM landing brought no hotel or transportation assistance. Every rental desk had closed for the night, so they suggested sleeping on airport seating with my adolescent child. We weren't able to rebook until 10 PM the next day. There was zero refund or real support. Spending a night stranded that far from our intended destination, responsible for a minor, was absolutely unacceptable. I cannot trust this airline anymore.

Our evening flight got redirected to a different city due to what the crew said was bad weather, even though we could clearly see the surrounding area just fine. When we landed in the middle of the night, they wouldn't pay for a hotel or get us a rental car. Everything was shut down, so they basically told us to sleep in airport chairs with my teenage kid. The next flight out wasn't until the following evening. No refund, no help, nothing. Getting stuck overnight, hours away from where we needed to be, with a young teenager was completely wrong. I won't trust this airline again.

The automated voice said over 2 hours wait time when I called the rewards department. I've now been waiting that long and still haven't talked to a real person. I'm trying to track down my round trip reward tickets that should be showing in my account but aren't visible. Really disappointing hold time.

I called the rewards line and the automated system told me to expect more than 2 hours. Two hours later I'm still holding. I need someone to look up my round trip reward tickets because I'm not seeing them in my account anymore. This is frustrating.

Between technical failures and crew shortages, we faced awful delays and the flight got canceled. I'm done with Alaska.

Back in May, a customer service rep emailed me saying my refund would come within two billing cycles, even though the website says it typically takes days not months. After three months and conversations with at least 8 different reps, I still haven't received anything. I was given multiple dates and times for when it would arrive, but nothing happened. The original email confirmed they'd submitted the request. Why am I still waiting for my money?

Alaska used to be decent, but now it's terrible. They jacked up my seat prices so much that I ended up booking American instead for way less, even though Alaska operates that flight! Trying to reach customer service? Don't bother. The system says 15 minutes, but you'll be waiting forever. I called twice and still haven't heard back.

I recently had a really frustrating experience at the Seattle airport with Alaska Airlines that I need to talk about. I flew in on a different airline, which was fantastic, but then things went downhill. A gate agent told me my connection was in one terminal, so I walked all the way over there. When I got there, another employee told me it was actually at my original location. This mix-up was super annoying, especially since I wasn't familiar with the airport. Then I ran into someone at the departure gate who was rude and unhelpful when I asked for directions. That left me feeling pretty bad. Later, at another gate, a staff member removed my seat upgrade without asking if I wanted to keep it or pay extra. She just assumed I wouldn't want to pay, which felt really unfair and judgmental. It was a rough experience overall.

Flight to Hawaii left an hour late from Seattle, then we sat on the tarmac for nearly an hour when we landed, turning a 6 hour trip into more than 8 hours from the time I boarded until I got off the plane. No real meal service, just snacks and drinks. Then I waited another 40 minutes for baggage. This was absolutely unacceptable. Skip Alaska and go with a better airline.

Terrible airline with really unprofessional and unwelcoming flight crew members.

Took this airline to Boston and compared to budget carriers, it's way better. Excellent legroom, professional service, and everything was handled smoothly. Definitely flying them again for US travel.