American Express Global Coupons & Promo Codes

I applied for an American Express credit card under a promotional offer that included bonus frequent flyer miles. I never got the bonus miles I was promised. When I complained, American Express said I had applied to a different offer, but their executive office wouldn't give me documentation to back that up. Even their own executive office representative admitted that the promotion I mentioned I applied to was still active and could have been affected if I had accidentally hit a back arrow on my device, which might have sent me to an old page and cancelled that promotion without telling me, then put me into a new promotion without my knowledge. That sounds pretty unethical and possibly illegal if they're signing people up for different promotions without clear notification.

Their support line was rude and harsh. I called because I didn't know my account was still open and wanted to ask some questions about that. The support representative was blunt and dismissive, didn't want to help, and just kept trying to transfer me to other departments. Turns out I still had to go back to the original department anyway to actually cancel my account. I'm not going back to Amex.

I called their support line wanting to ask about cancelling because I didn't realize my account was still active. When I tried to ask questions about why my account was still open, the agent was incredibly rude and dismissive. They were unhelpful and just wanted to transfer me around, but then I found out I'd have to call back to the original department anyway to actually cancel. I won't be coming back to Amex.

I wouldn't recommend the AENB checking option. My experience with AENB has been pretty awful, which stands in sharp contrast to the great support I've gotten from the Amex card team throughout the years. It seems the card business and the banking business operate independently. I've tried many times to request checks for my AENB rewards checking through their recommended link, switching browsers repeatedly, but every time I finish entering my information and try to complete the transaction, I get a secure payment platform error and the page freezes. I've called and chatted with AENB countless times, yet they seem not to care about solving it. They blame the check vendor, who says it's Amex's fault. This whole situation is so disappointing that I'm shutting down my AENB checking and savings accounts and won't be purchasing any CDs. Over my banking history, I've never dealt with anything this problematic.

I strongly advise against using the AENB checking service. My time with AENB has been absolutely terrible, which is totally different from the excellent support I've gotten from the Amex card division over many years. It turns out that the card side and the banking side are completely different entities. I attempted to order checks for my new AENB rewards checking account several times using their provided link, and every single time after the system verified my information, I'd get a loading error for the secure payment platform that would just hang. I've called and chatted with AENB repeatedly, and they don't seem to care at all about fixing it. They blame the check vendor, but the vendor says it's Amex's problem. I'm so dissatisfied that I'm planning to close both my AENB checking and savings accounts and won't be getting any CDs. Through decades of banking with various institutions, I've never experienced anything this bad.

I can't recommend the AENB checking service. While Amex's card division has given me great support over the years, their banking services have been a nightmare. The card, rewards checking, and savings accounts are apparently three completely separate operations. I tried multiple times to order checks through the AENB link to their partner vendor, using different browsers, but kept hitting a secure payment platform error that would freeze everything. After numerous phone calls and chats with their team, nobody seemed interested in actually solving the problem. They'd blame the check printer, the check printer would blame them. This whole experience has been so frustrating that I'm closing both my checking and savings accounts and won't be buying any CDs through them. I've worked with many banks and credit unions, and nothing compares to how bad this has been.

This person claims they don't have an actual account with Amex, and it seems like someone else is managing their account. They won't check their old email address to understand what's really going on.

This person apparently doesn't actually have an account and someone else seems to be controlling their account matters. They refuse to check their old email to see what's actually happening.

I'm ending my membership with my American Express Business Platinum card that I've had for six years. The customer service is poor, I keep getting the runaround, and they're just not helpful whenever I reach out for assistance. When I submit complaints, they file it away and shut it down without really solving anything. Their Concierge service doesn't give me anything I couldn't find with a quick search. They ignore my requests for specific travel help. I really don't get how American Express operates this way. Their rating shows how people feel, and I'm honestly surprised it's even that high. If it was possible to rate zero, I would do it. They also never respond to negative comments people leave on social media. Stay away from American Express is what I'd tell anyone. The cost plus the aggravation makes it not worth your time.

I'm cancelling my American Express Business Platinum card after carrying it for six years. I'm absolutely frustrated with their terrible customer service, the endless runaround, and how dismissive they are whenever I try to get help. Every time I file a complaint, they create a case file and close it without actually fixing anything. Their Concierge service is basically useless; they tell me things I could just search for myself online. When I ask for specific travel help, they just ignore my requests. I honestly don't understand how American Express stays in business operating like this. Their rating speaks for itself, and frankly I'm shocked it's as high as it is. If I could leave zero stars, I would. They also ignore any negative feedback people post on social media. My suggestion is to avoid American Express entirely. The fees and frustration just aren't worth it.

I realize I'm probably not saying what most people are saying, but based on my own dealings with American Express, I've been treated really well. When I call them, I can actually get a person right away, which you don't find very often with companies. They're pleasant when they answer and handle everything efficiently. Plus, they went to bat for me on two different charge disputes and got both resolved. So I'm just sharing what I've experienced.

Maybe I'm the exception here, but I've had nothing but good experiences with American Express. It's actually refreshing that I can reach a real person quickly when I call, something that's rare with most companies. They answer helpfully and handle everything efficiently. I've had two payment disputes that they resolved really well on my behalf. I'm just calling it like I see it based on my own experience.

After ten years with this company, I've had enough. They were fantastic up until recently. But now they act like loyal, on-time customers don't matter to them. I accidentally reduced my credit limit and they seem completely lost about how to reverse it. One rep tells me I can file an appeal that takes thirty days. Another says it might only take a day. If their team is this confused, I can't trust them anymore. Lots of other credit card companies exist out there. The main reason I stuck with Amex was the high credit limit they offered. If that's gone, what's my reason to stay?

I used to be an American Express customer, but once I closed my account it became nearly impossible to reach them. After I destroyed my card and lost online access, all their digital contact options stopped working because they all require login credentials or a card number. That meant calling was my only choice. I tried their international phone line while living overseas and was stuck on hold for over forty minutes before I had to give up. This cost me significant phone charges just trying to ask a simple question. The reason I needed to contact them was an unexplained bank withdrawal attempt for about fifty dollars. I didn't get any email notification, no statement, nothing explaining it. I'm not arguing about the charge itself, I just want to know what it's for so I can pay it if it's legitimate. But Amex makes it impossible for former customers to get in touch once an account is closed. With no email option and a phone system that doesn't work, past customers are completely shut out. This isn't the standard I expect from a financial company.

Quick and easy to reach whenever I need them. They've always taken care of any issues I've brought up.