About Boden
Customers often seek clothes built for quality, integrity, and happiness that they can wear for ages. The Boden brand is dedicated to supplying just that, built on a belief in high-quality design and wearability.
The brand's history began in 1991 when founder Johnnie Boden launched the company with a simple mail-order catalogue. It famously contained just eight products, which he had hand-drawn on his kitchen table in West London.
Boden brought its distinct British style to the US in 2002, where it was met with a warm welcome. The Mini Boden collection for children, in particular, proved to be a significant hit across the pond.
The company believes in creating clothes that embody quality and happiness, ensuring customers can keep and wear their purchases for a very long time.
How to Redeem Boden Discount Codes
- Add all the great pieces you want to your shopping basket.
- Once you are ready, click through to your shopping basket and proceed through the initial stages of checkout.
- Navigate to the ‘payment’ page of the checkout process.
- Look for the box labeled ‘Discount code or gift card’ and type or paste your active code into the field.
- Click "Apply." The discount should immediately reflect in your order total. Remember that Gift Cards, items already in Sale/Clearance, and certain other products are typically excluded from offers, so check the terms.
Boden Return & Refund Policy
If you return an item in its original condition within 45 days of shipment, you will receive a full refund back to your original payment method. If your return happens to arrive after the 45-day window but is still in new condition, you’ll receive a Boden account credit for the purchase price. Note that your refund amount will always be adjusted according to any offer or discount applied to your original order.
Items that cannot be refunded include:
- Final Sale items (as the initial discounts are final).
- Swimwear if the hygiene strips have been removed.
- Earrings if the internal packaging seal has been broken.
If an item develops a quality issue, you have up to one year from shipment to send it back for a Boden account credit. If the fault occurs within the first six months, you have the option of a full refund. You should receive your refund notification within 21 days of sending your return back.
More Ways to Save at Boden
- Sign-Up Bonus: Get an instant 10% off your first order simply by signing up for the Boden email newsletter. This also ensures you’ll be the first to know about new collections and exclusive offers.
- Check the Sale Section: Be sure to browse the dedicated Sale section within each product category for significant, year-round reductions on select styles.
- Sample Sales: Keep an eye out for their Sample Sales. This is a great opportunity to snap up high-quality pieces at incredible prices.
Contact Boden
Do you need help with an order, a return, or have a question about sizing? The Boden Customer Service team is available through several convenient channels:
- By Phone: Call 1-866-206-9508. The team is available from 9 am – 8 pm EST, Monday through Friday, and 9 am – 5 pm EST on Saturday. Phone lines are closed on Sunday.
- By Email: You can send your inquiries to [email protected].
- Via Live Chat: A Virtual Assistant is available 24/7 on the website for quick answers to common questions.
FAQs
1. Can I exchange an item I ordered for a different size or color?
No. Boden does not offer direct exchanges. If you need a different size, color, or item, the simplest solution is to return the unwanted item for a refund and then place a brand new order online. This ensures you can check the most up-to-date stock and delivery information instantly before ordering.
2. What happens to my discount or offer if I return part of my order?
Offers are applied proportionally to each item in your order. If you return an item, the portion of the discount applied to that specific item will not be reapplied to the items you keep. You will simply be refunded the amount you originally paid for the returned item after the discount was factored in, as per the returns policy.
3. I received a Boden item as a gift. How should I return it?
If a gift you received isn't quite right, contact the customer service team with the order number (this is usually found on the address label). The team will then assist you with the return process. For record-keeping purposes, you should know that they will need to keep the original 'gift giver' informed throughout the process.
4. Does Boden offer price adjustments if an item is later discounted?
No. Boden does not have a price adjustment policy. If you notice a price change shortly after your purchase, your best course of action is to contact the customer service team directly. They can provide specific advice and clarify any current promotional guidelines that may apply to your situation.
