About Books-A-Million
Books-A-Million began in 1917 as a newsstand in Florence, Alabama, and has evolved into the second-largest book retailer in the U.S. Headquartered in Birmingham, Alabama, the company operates over 260 stores across 32 states and the District of Columbia.
In addition to its retail presence, BAM! features a wholesale division called the American Wholesale Book Company for large-scale distribution and runs an e-commerce platform, BOOKSAMILLION.COM. The corporation also includes NetCentral, an internet development service based in Nashville, Tennessee.
How to Redeem Books-A-Million Coupon Codes
- Place the desired items into your online cart by clicking the blue “Add to Cart” button on the product page.
- Review your order contents using the “View Cart” button in the pop-up or the cart icon in the top right corner.
- Continue to the next screen by selecting the blue “Checkout” button once you are satisfied with your selections.
- Sign in with your existing account credentials or proceed without logging in by choosing “Continue as Guest.”
- Guests must first complete the address and payment pages before reaching the final coupon entry point.
- Locate the “Coupon Code” text box on the last page of the ordering process.
- Enter your Books-A-Million discount code precisely into the box and click the “Apply Coupon” button.
Books-A-Million Returns and Refunds Policy
Booksamillion.com guarantees customer satisfaction, offering a standard 30-day return window from the delivery date for most items purchased online.
Members of the Millionaire's Club benefit from an extended, generous 60-day return period. Purchases made in a physical retail store must be returned to a store location within 15 days of purchase, or 30 days for Millionaire's Club members, and must be accompanied by the original receipt.
Refunds are processed back to the original method of payment used during the purchase. If a gift card was the method of payment, the equivalent credit will be reissued onto that gift card. Please be aware that shipping, handling fees, and gift wrapping services are non-refundable charges.
Certain products are designated as final sale and cannot be returned under any circumstances. This includes all items explicitly marked as non-returnable on the product page. Additionally, products secured from the New & Used Marketplace are always considered final sale.
All digital content, such as eBooks and Audio Downloads, cannot be returned once the purchase is complete or the content has been downloaded. Customers are advised to confirm device compatibility for digital products before buying.
More Ways to Save at Books-A-Million
- Join the Millionaire’s Club: Enroll in the premium loyalty program to instantly receive $100 in bonus coupon savings via email, access to members-only pricing with savings of up to 40% in physical stores, and free shipping online with no minimum purchase requirement.
- Shop the Online Sale Section: Head directly to the BAM! Sale Section to browse deeply discounted books and merchandise across various categories.
- Utilize the Educator Discount: Qualified educators, including teachers, librarians, and homeschoolers, can apply for the Educator Discount Card to receive special in-store and online savings.
- Subscribe for Savings: Signing up for the main BAM! email list often results in a first-time subscriber discount (commonly 15% off an order over $25) and ensures you receive exclusive weekly coupon codes directly to your inbox.
- Look for Student Deals: Students can access value deals offering up to 75% off certain products and limited-time savings through third-party student discount platforms.
Contact Books-A-Million
By Phone: You can reach a representative at 1-844-687-9410 for general order assistance. An alternative line is available at 1-800-201-3550.
By Email & Request Form: For detailed inquiries, email the support team directly at [email protected]. You can also submit a formal request via the online help desk form here: Submit a Request.
Customer Service Operating Hours (Central Time):
- Monday through Friday: 9:00 am to 7:00 pm CT
- Saturday and Sunday: 10:00 am to 6:00 pm CT
FAQs
1. What is the window for canceling or making changes to my recently placed order?
Books-A-Million offers a very short window for modifications. You may cancel your entire order or update the shipping address only within the first 30 minutes of placing the order.
Unfortunately, due to the automated processing, it is not possible to change or swap items (add or remove products) from an order once it is placed, nor can the email address linked to the order be updated.
Does Books-A-Million offer price matching or price adjustment?
No, Books-A-Million does not currently offer price matching. Furthermore, the company does not offer price adjustments if an item you purchased goes on sale at a lower price after your order is complete. The in-store and online pricing structures can also vary and are not eligible to be matched against each other.
Can I exchange an item purchased online or in-store?
Books-A-Million’s policy is focused on returns and refunds rather than direct exchanges. If you wish to swap an item for a different size, color, or title, you must follow the standard return process to send the original item back for a full refund (to the original payment method). Once the refund is processed, you should place a separate, new order online or in-store for the replacement item you desire.
