Brother Canada Coupons & Promo Codes

Absolutely awful customer service. There's no phone support available, only chat. And here's the kicker - they'll disconnect you if you take more than thirty seconds to type a response, even though they take forever between their own replies. It's ridiculous. They even want you to pay for a faster support tier. They have zero respect for anyone's time.

I had a Brother sewing machine and the speed control was so bad I could barely use it without the hand crank, which made everything super annoying. The whole thing feels like it's on the budget end of their product line.

Their printers and ink cartridges are terrible - especially the ink which costs way too much for something so low quality. When I called to complain, I think I got transferred to international support and they blamed a corrupted driver, then asked me to pay for the fix. The ink was unopened and the printer is less than a year old with barely any use. This company is dishonest. All they did was run a quick scan and wanted payment without actually solving anything.

Purchased a Brother printer less than eighteen months ago and got a toner error. Swapped in a fresh cartridge but the warning light didn't go away. Phoned their support line and after almost an hour on hold they told me I'd have to pay extra for advanced diagnostics. Super disappointed in how they handle their customers. I'm done buying from them.

Purchased a multifunction printer scanner and fax combo but I can't get the software downloaded anywhere. The technical support team is absolutely useless. I'm planning to send it back and honestly won't be buying from them again even though their hardware itself seems decent.

Their customer service used to be really great but now it's a disaster. You can't actually reach anyone, it's all automated and completely incompetent. Great products overall but some executive decided to cut costs by gutting the entire support department. Brand new printer that barely gets used suddenly won't turn on and trying to get assistance feels like climbing a mountain. My loyalty to this brand is nearly gone. HP and Epson, I'm listening because my Brother isn't helping me out here.

Can't seem to connect with their company. They sent me an email about thirty percent off toner but when I got to my cart none of the discount codes, whether ten twenty or thirty percent, would go through. I've been trying for days to get a chat window open with someone and keep striking out. Used to have no trouble ordering from them before but something's definitely changed.

I'd rate them lower than one star if I could. Please don't buy Brother gear in Canada. Their customer support is absolutely terrible. There's no phone line, no chat option either. You only get email and it can take months to hear back. I regret getting their printer. Seriously, don't make the same mistake I did.

This was hands down my worst online shopping experience ever. You can't cancel orders and getting hold of any actual person is impossible. I've already burned five hours trying to reach someone with zero luck. Shop here only if you're willing to take the risk.

Got my new printer and it came completely bare - no setup guide for connecting to wifi or my computer, and no cable included either. Spent over an hour figuring it out on my own before I had to pay someone to come install it properly. Their website is basically useless and there's no phone line to call for help. I'm seriously considering sending this back.

Wanted information about a replacement model for one of their multifunction printers. Their chatbot is pretty useless and doesn't know how to handle that kind of question. Tried calling their sales line four times today, waited half an hour on hold twice before the connection just died. They show absolutely no interest in helping potential customers. Their technical support has to be even worse based on this experience. The printers themselves are pretty solid but the support and service side of things is completely terrible.

Trying to update my email address on my account but it won't let me do it. Then I tried to email them about this and that's not possible either. Who has hours to spend on this stuff? It tells me everything I need to know about how reliable they are.

Don't bother buying this. The warranty is basically nonexistent. The refill cartridges are decently priced and don't rip you off initially, but once I put in black it worked fine yet the other three colors wouldn't accept. Now the machine is dead. Contacted their support and they won't help, insisting you need to buy something more expensive which apparently isn't even part of the warranty. Even with the extended coverage, they claim they're not responsible for a fifteen month old machine. It's a Quebec company which tells you everything you need to know.

After their last two recommended software updates my printer completely stopped working. You can't speak to a real person and their only option is chat with a bot that's completely useless. I had to delete all their files off my computer and go back to using the original installation disc from when I bought it. Will never purchase from them again.

It's like Brother Canada doesn't even operate as a company. I've made countless attempts to contact them without success. Changed my email and spent hours trying to get them to update it but I can't edit that field in my account even though I can change everything else. What's their deal with needing that much control? My printer is showing an error code that's apparently caused by some cheap plastic component failing. I had an HP for thirteen years without a single problem.