City Furniture Coupons & Promo Codes

City Furniture treated me really well. Namara was absolutely wonderful to work with from the minute I stepped inside. She was attentive, knew her stuff, and actually listened to what I wanted instead of pushing stuff on me. Because of her help, I found the perfect coffee table and I'm super happy with what I got. The whole shopping experience was smooth and enjoyable.

I've bought from this store before and had decent experiences, but my recent purchases have really disappointed me. The quality of the furniture is honestly poor and the customer service has been terrible. I ordered a new sofa with a motorized feature and was told it would take 12 weeks to get the replacement motor and switches. It's now been over 21 weeks and I still don't have those parts, which means I can't use the sofa the way it's supposed to work.

The salesperson at their West Palm Beach location was actually really good, but I ended up buying the wrong table by accident so I asked about returning it. I ended up dealing with six different people and spent hours trying to sort it out. They basically told me I'd have to buy the more expensive table and chair instead, which made no sense to me. After that hassle I swore I'd never buy furniture from them again. It's a shame because the sales staff is genuinely nice, but the way they handle returns is terrible. Even tried escalating it but they just kept repeating the same thing over and over.

Grabbed a bedroom set from this store and the sales crew knocked it out of the park. They told me upfront that the headboard would be on backorder, which was fine with me. Once delivery day came around, the driver was incredibly professional and made sure everything was perfect. Really satisfied with how the whole thing went. Appreciate the service!

Picked up a bedroom set and the sales folks were really helpful. The headboard was backordered, and they let me know about that when I was buying. The wait didn't bother me since I knew what to expect. When it came time for delivery, the driver was super professional and courteous, and I was really happy with how everything turned out. Thanks for taking care of me!

Placed an order for several pieces including beds, a dining table, a sidebar, rugs and more. When everything arrived, the sidebar came in damaged and they told me it would be months before they could replace it, so I cancelled that part. Another item was missing handles. My options were to wait for new parts, cancel, or just take the defective piece. I went with the defective option and figured I'd handle the handles myself. The mattresses were disappointing too. Turns out there's a no return policy on mattresses that nobody told me about. Don't recommend shopping here.

Usually I skip the warranty but a sales associate convinced me to get one. Bought a loveseat and ottoman and after 14 months it started falling apart pretty badly. When I called to file a warranty claim, I got told it doesn't cover anything. They blamed it on normal wear and tear, but honestly the furniture just isn't made well. I'm done with this company and won't tell anyone to shop there.

As a professional who designs interiors for clients, I care deeply about finding furniture that's well-made, stylish, and backed by trustworthy service. My time with this company has been absolutely disastrous. I ordered a sofa that had major problems right out of the box. Feathers kept coming through the fabric, poking out and making it impossible to sit on comfortably. To make matters worse, they discontinued the model, and when I tried reaching out over 30 times with emails, I basically got ignored. The way they handle problems and their complete lack of communication is really disappointing for a company that claims to be premium quality. I won't be shopping there again, and I definitely won't send any of my clients their way. The product quality is poor and the support is even worse. Anyone thinking about buying should be careful.

My visit to the Plant City showroom was fantastic from start to finish. The team greeted me warmly and was genuinely interested in helping without being pushy about it. One of the associates named Brian really took time to listen to what I was looking for and steered me toward pieces that work perfectly in my space. The furniture itself is stunning and feels really well made, like it'll hold up for years. They had so many different styles to choose from too. The delivery went smoothly as well, with the crew making sure everything was positioned just right and that I was completely satisfied. I'm telling everyone I know to check out this store if they want quality furniture and people who actually care about customer service. I'll definitely be back!

Fredrika gave me fantastic customer service and really put in the effort to help me locate the specific items I was searching for. She was very committed to making sure I got what I needed.

Fredrika provided outstanding service and really went the extra mile to help me find exactly what I needed. Her dedication and willingness to go above and beyond made the shopping experience so much better.

Getting a customer service person on the phone is nearly impossible, which is a major problem. The salesman was pleasant enough, though obviously he was motivated by the sale, and he led me to think that if I didn't use the warranty on furniture that was way overpriced, I'd get some of my money back. I had to call twice to get the warranty refund when it was supposed to arrive. When it finally showed up, it turned out to be store credit that expired in less than 30 days, and buried in the small print it said I could only use it in the store, not online. This is a sketchy policy and honestly shady business practice. I was warned to stay away from this company, but they had the exact piece I needed. Really let down by how they operate these days.

Terrible experience with this place. They cancelled my delivery out of nowhere saying I didn't confirm even though I did multiple times and already told them during the purchase that there's no elevator in my building and no approval needed from management. Their customer service is awful. I had to take off work to be there and now I'll have to do it all over again.

UPDATE: A representative named Lattanna processed my refund. Really grateful for that. I ordered a round dining set with chairs on July 30th. When it arrived on September 22nd, the chairs had stains all over them even though they were supposed to be new, and the tabletop had several defects. Customer service set up a replacement for me. On September 29th when they tried delivering the replacement, they showed up with five stained chairs again but no tabletop because apparently it was damaged too. I refused the delivery and called back asking for my money back. They told me they don't do refunds. It's wrong to keep sending people damaged items or trying to get them to accept discounts on furniture they don't want. If someone's not happy and wants out, just give them their money back. That's how decent businesses handle things. I'd look elsewhere for furniture shopping.

Had a fantastic experience working with the sales team at the Fort Myers location. They answered every question we had and stayed in touch with us regularly throughout the whole process. Really appreciated the consistent communication.