B
Brian Adams
November 30, 2025
This will be the 4th time I’ve…
This will be the 4th time I’ve complained about Cliff, the store manager at 1520 East F St. Oakdale Ca. 95361. While this store is the closest to me to buy a brand of rum that’s affordable, I hate going there. I’ve reported these issues to Corporate, giving my phone number asking to speak to a representative, but no call from CVS ever happened. I’m a senior citizen with senior moments so I don’t recall ALL the details of every incident but allow me to give a couple examples. The manager yelled at me across the store, embarrassing customers and employees. Why? Well, you see I have MAJOR back problems causing excruciating pain in my left hip. So, before I leave my house I call to see if they have my rum in stock and ask that it be brought to the register. They usually only carried 2 bottles a week which were often gone when I called. Some time ago, I asked if they could carry more, and a manger said that’d be no problem. I bought 6 bottles at a time, and they put them in the warehouse for me. Else I must go to a CVS store 40 miles away. Driving HURTS! For several MONTHS this was not a problem. Then one day, I called, they said they had rum. I asked that it be brought to the register. When I got there, I saw Cliff, whom I’ve seen several times. He pointed to the location of the alcohol and TOLD me, LITERALLY to, “Go get it yourself!” I was shocked! I asked if he’s ever seen me limp. I limp BIG time. A seeing eye dog could convey this to a blind man. I asked if he’d ever seen me put the rum in my car that gets parked in the handicap spot. (I KID YOU NOT) He said, “Yeah, so?” Okay, I’m a short, overweight (but not obese… And so, what if I were,) 74-year-old, thus not so attractive anymore, ugly old man. Is that why I get no respect from this man? I make people laugh! Another incident: I called, Rum was there, went to pick it up (hoping Cliff wasn’t there) but he was. This time he told me he already told me to get it myself. He yelled that, as he walked away from me. My daddy always said to me, “entertainment at another’s expense is a great value”, so I asked if he treated his wife like crap too. People laughed! Evidently, they thought he was an ass too. He continued to yell at me from across the store! Another incident that I don’t recall, but a similar behavior, that, I DO recall. Today I called to see if there was any rum. I recognized his voice and wondered if he ever took a vacation. Said he’d check. Came back and told me they had 2 bottles. I was surprised because, like today, I was already in the neighborhood. Maybe 10 days apart. Remember, I said they stored some in the warehouse, just for little old me. Asked him if he checked in the warehouse. He said, “Do you think I don’t do due diligence? I know how to do my damn job, and I’m not walking all over hell, just for you.” LONG time ago, I worked for a computer store. General manager had SUCH a bad attitude. Every employee had a bad attitude. There’s a saying. Fish stinks from the head down. I can see Cliff telling the employees how stupid customers are. Or how inconvenient WE are. And the employees telling him what a pain in the ass we are. Or how stupid WE are, because that sink trickled down from his head. I’m SURE I’m a massive pain in the ass. I mean, I expect people that are paid to do a job, to do their job! FIRE this man! Tell you what… I owned a VERY successful Cyber Security firm in which we employed a century old set of rules. 1. The customer is always right. 2. If a customer is wrong, see rule number 1. I added to that a third rule. 3. If the customer is a blooming IDIOT, place them on a pedestal and make them feel like a genius! REPLACE this man!!! There’s a Rite-aid, 45 miles away that stocks plenty of my rum. It’s cost me $88.00 per month to drive there. Painfully! My rum is around $300.00/month @ #25.00 /bottle? Chump change for you, right? How much is that? Several thousand $/year? You probably have that in your junk drawer, *I* only want respect! Onto the bbb.org, next. Along with TrustPilot, Yelp, google maps, consumer affairs and several other review sites.I know you don’t care, because giving a crap is a waste of time, but what better time do you have to spend? Are you so busy handling hundreds of thousands of complaints, or does it not work with your work life balance?Come on people, care!