FenixStore Coupons & Promo Codes

Fenix has absolutely terrible customer service and I won't be buying from them again. When I tried calling their support line, nobody picked up and I was stuck waiting for half an hour. I ordered some batteries that got stuck on their end and they told me to report it through their website, but the options weren't useful at all. Then they gave me authorization to return items I never even got in the first place. This whole situation is a nightmare. It would really help to actually speak with a real person instead of dealing with their automated support system which is basically useless. Stay away from Fenix products if you can help it.

There was a buy one get one promotion running. Turns out this doesn't mean you get the second item free like you'd expect, it means I got a free pen instead, which I have no use for. They did respond to my complaint via email, but it's clear they don't really care. In my opinion that makes things even worse. I'd suggest looking elsewhere for your purchases.

Can't get anyone on the phone and they're refusing to honor the warranty for my flashlight. I even contacted the parent company Fenix about how unhelpful this branch is, and they didn't do anything about it. The situation is even worse because Fenix has a policy where only the original seller can handle repairs, so I can't even take my light to another authorized dealer for service.

I normally have good experiences with Fenix Store and their flashlights arrive quickly. The flashlights themselves are solid quality and built to last. However, one flashlight quit working while still under warranty so I sent it back for repairs. Unfortunately it came back looking awful with deep scratches and gouges all over the surface. When I shipped it out, the light was in perfect condition. I'd think a repair job would at least maintain the item's condition. They should either fix things without causing damage or send a replacement if they can't do the repair properly. Because of this experience, I'm done shopping with them.

Total scam. They take your money but never actually ship out what you ordered.

I own a certain model flashlight where the tailcap button is unreliable, working some days and not working other days. I called their customer service and they asked for my serial number. I gave it to them, but they claimed it wasn't legitimate, which doesn't make sense since I read it straight off the light. They weren't helpful at all, came across as rude, and kept demanding I fill out forms without even telling me if replacement parts were available. Their support staff is a complete mess. I'm never buying their stuff again. They treat customers poorly.

Charged my card on November 26th. On December 3rd I got an apology saying they messed up fulfilling my order. Then on December 5th their site went down. I'm out eighty bucks.

I need to correct my earlier review. They actually did reach out to me. My mistake, and I apologize for the confusion.

This company is basically operating out of a garage with no real customer support phone line. The service is ridiculous. Good luck trying to get your money back if something goes wrong.

I own a certain tactical flashlight model and was looking for a compatible pressure switch. Their website says a specific remote pressure switch would work, and even the packaging says the same thing. It's completely incompatible. The switch doesn't function with my flashlight and doesn't even physically attach. This is really annoying.

I've bought around eight or nine flashlights, headlamps, and batteries from Fenix over the last couple years. Their products are really good, but their website is absolutely awful to navigate. Finding what you're looking for is nearly impossible and random items pop up in your searches that shouldn't be there. Another annoying thing is they keep sending me discount codes for fifteen percent off that don't actually work. Just this past month I got two different coupons that both failed when I tried to use them on their site. The items themselves are quality stuff, but everything else gets a one star from me. Their website stinks and those fake discount offers are misleading. I'm switching to a different brand.

Had a smooth experience selling a sapphire smartwatch bundle that included various international travel chargers, a metal band, the fitness tracker, and rubber wristbands. I initially thought their offer was low and asked for more, and they actually boosted their price. I understand someone could have taken everything apart separately and likely gotten more money by selling items individually versus as a package deal, but this was convenient and painless to work with.

Got a headlamp about a year ago and everything was fantastic including the cost, build quality, and how fast it arrived.

The customer service here is absolutely atrocious and communication is nonexistent. My order sat for weeks while they instantly charged my credit card, and I never even got an order confirmation. When I sent an angry email complaining about the situation, they just fired back with a cancellation and refund notice. No explanation, no apology, nothing. That kind of arrogance from a small business that likes to talk about how much they care is exactly why you shouldn't give them your money.

Probably not something they caused directly, but the result is still the same: my order never showed up. I ordered a flashlight and some batteries early in the year and waited two months without receiving anything. When I finally contacted the store, I actually got through to a helpful rep named Trevor. He suggested checking with my local post office since international packages sometimes get held for customs fees. I did check and was told nothing arrived for me. After talking with Trevor again, I explained that I don't believe the store defrauded me, it was probably just lost in transit somewhere. Shipping to international destinations has always been hit or miss. To be fair, their website does mention that more reliable shipping options like UPS or FEDEX are available for an additional fee. Still, at the end of the day I placed an order, paid for it, and it never arrived. If you're ordering from overseas where mail service reliability is questionable, paying extra for premium shipping options is probably worth it.