How to Redeem Mint Mobile Promo Codes
- Browse mintmobile.com and add the desired phone or plan to your shopping cart.
- Once you have everything you need in your cart, click on the cart icon.
- On the checkout page, look for a field labeled “Have a promo code?” and click on it.
- Enter the code in the given field and click “Apply”.
Note: Promo codes for Mint Mobile can only be redeemed on their official website, not through the Mint Mobile app.
About Mint Mobile
Mint Mobile was founded to offer an alternative to the traditional wireless industry's complex pricing and contracts. The company provides a premium wireless service at an affordable price, utilizing the T-Mobile network for reliable nationwide coverage. Mint Mobile aims for transparency with its customers and is known for its straightforward, no-nonsense approach to wireless service.
Mint Mobile is a Mobile Virtual Network Operator (MVNO), which means it operates by leasing access to a major cellular network rather than building its own infrastructure. This business model is the key to their low prices.
Mint Mobile Returns & Exchanges Policy
Mint Mobile's return and exchange policy is dependent on the type of product purchased. All policies have specific timelines and conditions that must be met to qualify for a refund or exchange.
Service Plans
- Mint Mobile offers a "7-Day Money Back Guarantee" for all new customers who purchase a plan from MintMobile.com.
- To be eligible for a refund, you must request it within seven calendar days of activating your plan.
- If you qualify, you will receive a full refund of the purchase price, including any associated taxes and fees. Shipping and handling fees are non-refundable.
- The 7-day money-back guarantee does not apply to plans or SIM kits purchased from third-party retailers (e.g., Target, Amazon, Best Buy). Refunds for these purchases must be handled directly with the retailer.
- You do not need to return the physical SIM card to receive a refund for a service plan.
Phones
You can return a phone purchased directly from MintMobile.com within seven calendar days of delivery.
To receive a full refund, the phone must be returned in "like-new" condition. This means:
- No signs of use.
- Less than 25 minutes of total cumulative talk time.
- All original manufacturer's packaging, accessories, literature, and documentation must be included and in the same condition as when they were sold.
If the phone is not returned in "like-new" condition or is missing original packaging, a restocking fee of 25% to 50% may be applied to your refund.
If a returned phone is still locked or has an account (like iCloud or Google) signed in, it cannot be processed for a refund and will be returned to you.
Claims for defective products or delivery discrepancies must be made within 48 hours of delivery. Mint Mobile will cover the return shipping costs for defective items.
Contact Mint Mobile
You can reach Mint Mobile's customer care team in the following ways:
- Phone: 1-800-683-7392 (available 7 days a week, 5 am - 7 pm PT)
- Dial 611 from your Mint Mobile phone
- Chat: Visit MintMobile.com/chat for 24/7 support from their "FoxBot" or a human representative.
FAQs
1. Can I bring my current phone to Mint Mobile?
Yes, you can. Your phone must be unlocked and compatible with the Mint Mobile network, which uses T-Mobile's 5G and 4G LTE network. You can check your phone's compatibility on the Mint Mobile website.
2. What is an unlocked phone and how do I check if mine is unlocked?
An unlocked phone is a device that is not restricted to a specific carrier's network. This means it can be used with multiple service providers. If your phone is locked, it's typically because it's not fully paid off or you're still under a contract with your current carrier.
To check if your phone is unlocked, you can call your current provider. For iPhones, you can also check in Settings > General > About > Carrier Lock. If it says "No SIM restrictions," your phone is unlocked.
3. What kinds of phones does Mint Mobile offer?
Mint Mobile sells a variety of the latest phone models from major brands like Apple, Samsung, Google, and more. They offer a range of options to suit different needs and budgets, including devices that support 5G.
4. Are new Mint Mobile phones locked?
Yes, phones purchased directly from Mint Mobile are locked to their network. The device will be automatically unlocked after it has been active on the Mint Mobile network for 60 days. For more details on the phone unlocking policy, you can visit the Mint Mobile website or contact customer care.
