NAPA AUTO PARTS Coupons & Promo Codes

Ordered a part with same day delivery and got the notification that it was out for delivery within 20 minutes. By 8pm the system showed it was delivered, but nothing ever arrived at my house. Called the store but they closed at 6pm, tried the chat but it wasn't available, and couldn't reach phone support until morning. When I finally connected with customer service the next day, they just kept insisting the part was delivered even though I didn't have it. They told me to call the store, which wasn't open yet. When I did reach someone at the store, they had no idea what happened. After almost a full day, a bag suddenly appeared in my garage with no notification, no knock on the door, nothing. Pretty terrible experience overall.

Had a really bad experience at the local store with their warranty service on Legend batteries. They refused to honor their own brand warranty and the staff was rude to me about it. I ended up having to file a complaint with the corporate office just to get someone to listen.

Placed an online order and went to pick it up at the location here. The staff pulled my item but it got lost somewhere in the store. I waited 45 minutes while they looked for it before they finally gave up and refunded my money. I had to wait for the refund to process and then go buy what I needed somewhere else. The store seems disorganized and the management needs to get things under control. I'll shop at a different location in the future.

I've had the displeasure of dealing with the supervisor at one of the locations and she is hands down the worst manager I've encountered. She seems completely out of her depth in the role and doesn't understand her responsibilities at all. Nobody can seem to work with her on anything because she's so difficult. It's hard to imagine how she got promoted to supervisor in the first place. The staff under her management clearly can't wait to leave, which tells you everything you need to know. With leadership like that, the store is heading nowhere but downhill and I genuinely wonder how the company keeps her in that position.

Tried to return something and the whole process was a nightmare. They wanted me to take photos and submit them, then told me everything looked fine to them and refused the return. Rather than deal with more hassle, I just kept it. Napa can keep my money because I'm never shopping with them again.

This company turned out to be a huge mistake for me. I ordered a rear main seal kit online with overnight shipping but UPS lost the package. Napa said they'd ship a replacement right away, but a week later there's still no tracking info. Their customer service can only email the warehouse, so I'm stuck waiting with no updates. All they keep doing is apologizing and sending urgent requests that don't seem to go anywhere. Truly the worst customer service experience I've had.

Had a terrible phone interaction with someone at one of the stores. Called in the morning and the person I spoke with had no manners whatsoever and terrible customer service skills. On top of that, the guy kept saying they aren't actually a Napa location even though the website clearly identifies them as one. Very unprofessional.

Called one of the store locations early in the morning and spoke with someone who had zero customer service skills. Really disappointing interaction. The website says Napa but the guy on the phone basically said they're not actually part of Napa, which was confusing.

I purchased two dash mats that were completely wrong for my cars. They didn't fit properly at all. The return process came with a 37 dollar restocking fee which seemed ridiculous. Feels like a total rip off.

Bought two dash mats that were supposed to fit my vehicles but they didn't work at all. When I tried to return them, they wanted to charge me almost 40 dollars. That's just wrong. This feels like a scam to me, honestly.

I've ordered from their Ebay shop with no issues, but when I went through their main website I had delivery problems and a really hard time getting an invoice. Their customer service wasn't helpful at all. To make matters worse, the same radiator I bought was almost 90 dollars cheaper on their Ebay storefront. I emailed them about it a month ago and never got an explanation. Won't be ordering from them directly again, even on Ebay.

Showed up at 10am on a recent morning to find the store location wasn't even open yet. The store manager really needs to have someone check on them because this is completely unacceptable. The store should be ready to serve customers at opening time.

I purchased a wheel bearing online and my payment went through, but the order seems to have vanished inside their system. I should have received it in two days, but after over a week and three phone calls I still have nothing. The warehouse isn't responding to emails so nobody at Napa can actually help me. They won't refund the money unless I receive and ship back an item that looks like it'll never show up. Lost 170 dollars with zero way to resolve this.

Witnessed one of the Napa delivery trucks being driven recklessly on the highway. The driver showed zero regard for other vehicles on the road and was taking unnecessary risks. This kind of dangerous behavior is eventually going to result in a serious crash. Really concerning to see company vehicles operated this way.

I have to give major props to Billy at the Peoria location. This guy absolutely saved me thousands of dollars on collision repair work. Instead of replacing a trim piece like another shop suggested, he used some simple clips and tape to reattach it for about 20 bucks. That advice kept me from spending over 4000 dollars unnecessarily. Billy is a true professional and a lifesaver.