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I had the worst experience at this location. The manager here is incredibly rude and lacks any kind of customer service training. I was just two days behind on a payment, which rarely happens since I pay my bills on time, but the staff showed up at my house acting like I'm a problem customer. They were pounding on my door so hard my neighbor thought someone was breaking in and called the police. They were yelling and making threats about eviction when I'm actually a reliable customer. The aggressive banging was so loud it knocked a picture off my neighbor's wall. Management needs to address how their employees treat paying customers who have a minor late payment.

The customer service here is really disappointing. I had to take a week off work due to illness and asked if I could make a double payment the following week to keep things current, but they said no because of my payment history. As a mom raising kids on my own, I always pay when I get my paycheck. I won't be coming back to this company.

The location on East Stone Drive in Kingsport is terrible. Before I moved, I did business with the Johnson City store which was fine. This new location has awful management, unfriendly employees who don't do their jobs, and the place even smells bad. I'm not going back and I'm telling everyone I know to stay away.

I was only one day late on a payment and they started calling nonstop. I was trying to reach out via email and text to let them know I was dealing with a family emergency at the hospital, but they kept calling anyway.

I couldn't be happier about finding this business. When you invest in building a solid relationship with the team, they really do everything they can to help you. Angela, Britney, and Ty are wonderful. I'm so grateful for you all.

I'm thrilled I discovered this company. When you take time to develop a genuine relationship with the team here, they go above and beyond for you. The staff, especially Angela, Britney, and Ty, are absolutely fantastic. I really can't thank them enough for treating me so well.

The staff was rude and gave us false information. When we questioned what we were told, they blamed it on some IT person instead of taking responsibility. They were really disrespectful toward my elderly father who has disabilities.

I wouldn't go anywhere else for rent-to-own options. I've been a customer for more than two years and have nothing but positive things to say. Thank you so much to Angelia, Sam, Tye, and Dez for the amazing work options and flexible payment plans you've made available to me. You all are the best!

I'm filing my second complaint about the same issue. I rented a mattress about 10 months ago. The delivery was a mess - the company had me leave work early three times before finally showing up five days late. Two weeks later, those same delivery guys came back pounding on my landlord's door demanding a payment I'd already made. I was really embarrassed. Fast forward nine months, I've paid every single payment on time with only four left to go. I asked to turn off auto-pay but they never did it, so I started calling ahead to let them know when I'd pay online. Last Saturday I had an emergency and had to leave work early. An hour before my scheduled payment time, my landlord called to say Rent-A-Center employees were at his door ringing the bell repeatedly and pounding. His wife is seriously ill at home and they almost scared her half to death. He sent me the security video and I'm forwarding it to corporate. When I called the store manager Adam, I asked why they came to my house when I told them I was paying online that day. He just brushed it off saying they were already in the area.

The Greensburg location is unbelievable. I was approved for $2500, picked out an item, got approval, and then called the store to finalize everything. They turned me down with no real explanation. My rental history is clean - everything I've rented has been paid in full. I'm frustrated and feel disrespected by how this was handled. I'd like a real answer about why I was denied.

I submitted an application to rent a couch and got approved for $2000, but when I called the store to proceed, they rejected me. This makes no sense because my payment history is solid - I've paid off previous rentals including a $1200 gaming console I got for my kid. My track record should speak for itself, but instead I'm being turned down. I'd really like an explanation for this decision.

I've been renting to own from this company since they first started in the 80s and I still do today. They're the absolute best in the business and I tell everyone to use them. Really appreciate all they do.

I've been using rent-to-own services since the 80s and I'm still a customer at this company. They're hands down the best option out there and I always recommend them to others. Thanks for consistently being reliable.

The first week deal is $10, and I chose bi-weekly payments of $60. Here's the problem: I'm paying $10 for that first week, but the delivery takes the whole week. Why should I pay anything before the item is actually in my house and I'm using it? That's not a real deal. Also, I shouldn't have to pay the full bi-weekly rate starting the next week. It should be half price for that week, then regular bi-weekly payments after. Charging me for delivery time when I can't even use the product yet doesn't seem fair.

My experience was really positive because the team here is genuinely friendly and welcoming. Most of the staff makes an effort to help each other and customers. I was in the store recently and Teresa Spicer was great.