1800packrat.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,400+ users reviewing 1-800-PACK-RAT. Read verified ratings and real customer experiences on 1800packrat.com before you order.
Related articles
1.4 / 5
Average user rating
1400
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for 1800packrat.com.
Brands may not incentivize or pay to hide reviews.
1800packrat.com Reviews
Read real experiences from customers of 1800packrat.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Brandon McConnell
April 5, 2026
1-800-PACK-RAT refusing to reimburse TV they damaged
I hired 1-800-PACK-RAT (Zippy Shell) for an interstate move from Florida to San Francisco, which included transportation, storage, and full loading and unloading services. I paid for these services expecting items would be handled safely and delivered in good condition.One of the items transported was a 65-inch television that was fully functional prior to the move. It was packed in a purpose-built TV moving box with appropriate padding. From the moment the item was packed and placed into their container, all handling, loading, transportation, storage, and unloading were performed by 1-800-PACK-RAT (Zippy Shell) and their personnel. I had no involvement in handling the item during transit.After delivery and storage, when the TV was first removed from the box and powered on, it displayed significant internal screen damage (flickering, lines, and display failure), rendering it unusable.The damage appears to involve the internal display panel (LCD), which is typically not cost-effective to repair and often results in the television being considered a total loss.I filed a claim within the required timeframe and provided documentation, including photos and a detailed description. The company denied the claim, stating the damage was due to “improper packing” or “normal shifting,” and claimed there was insufficient evidence. However, they provided no evidence or documentation to support this conclusion and refused to share details of their internal investigation.The television was properly packed, and the damage is consistent with handling or transport-related impact. The company maintained exclusive control over the container and its contents throughout transit and storage, including all loading and unloading operations.I attempted to resolve this directly with the company, including disputing their decision, but they upheld the denial without additional justification or transparency.I am seeking reimbursement for the damaged television.
Cheryl McKee
March 30, 2026
One & Done with Pack Rat
Ordered a 12 ft container on 3/18 for a 3/31 delivery. I received a call the morning of 3/31 that they didn't have any 12 ft containers, and that they would deliver 16 ft for the same price. I do not have room for a 16 ft container. After a 35-minute wait on the phone, a representative answered, who sounded impaired and could not get my information correct. It took two more phone calls and a call back to get my order cancelled. One and done with this outfit...call U-Haul...they're less expensive and much more customer oriented.
Jennifer Polzel
March 17, 2026
Salesperson lied about quote price being final price
They lied on service call to get us to move over from PODS said our final quote was the price, but they didn't mention if it's over $3 a gallon for diesel the quote is garbage, which it was at the time of quote, so they knowingly lied. Plus, charge you a repositioning fee for every mile of your move on top of what they quote you so we paid an additional $1500 we didn't budget for. Pray the rest of our move goes good but this doesn't sit well knowing the salesperson flat out lied to us.
Kaitlyn Amaya
March 16, 2026
Pack Rat Holding My Belongings Hostage
1-800-Pack-Rat has been the worst experience imaginable. I had a long distance move from Chandler, Arizona to Papillion, Nebraska. PackRat came to deliver two 16' empty containers to my home in Arizona, picked up the full containers, and delivered them to a facility in Nebraska where they would be held until I moved into my new home. This is where everything took a turn for the worst. My move in date to my new home, along with the delivery date for my containers, was 3/12 (and I had spent extra money to ensure those containers would be delivered before 12PM on that date). I got a phone call around 9AM on 3/12 stating that the truck broke down and is in the shop, but that they will still deliver my items by 5PM the same day. I called back that afternoon to ensure the delivery of my containers for that same day, and was told then that the truck was still broken down and the containers may or may not be delivered the next day - 3/13. I have been on the phone with them multiple times the last several days, and each time the date for the truck repair and container delivery is pushed back. Every person in customer service with 1-800-Pack-Rat has been absolutely awful to deal with - showing no respect or empathy for what me and my family are going through. They have also told me that compensation for our containers being delivered ~ 8 days late will be very little. I have 2 kids (ages 7 months and 2 years) who are living with my husband and I in an empty house for over a week! We had to go shopping for air mattresses, blankets, pots/pans, clothes, and essentials in order to live in an empty house. I have expressed this to several people at Pack Rat, and again was provided no empathy or compensation for the items I have had to purchase. AT THIS POINT, OUR POSSESSIONS ARE BEING HELD HOSTAGE. We have been sitting in an empty house for 5days and PackRat is STILL unable to guarantee a delivery date. When are my containers going to be delivered? MY FAMILY NEEDS OUR BELONGINGS!
Regina Lanier
March 12, 2026
DONOT use this company
DONOT use this company. Over 100 plus items never came back to me. How do you lose furniture. Broken items. Used NC company. Called Chris Rogers the owner many times. Sent photos of missing and broken items. Was told by workers that items were stored in warehouse by a piece of tape. No wonder they lost so many items of mine. Owner said it was cheaper to send me a check for items missing or broken because his insurance would go up. To this day I have never received that check. He even told me he made plenty of money from the insurance company on this move. When my boxes and furniture came back it was placed in the room of my choosing. What a nightmare. I had to unpack and put everything back myself. If you want a company driven by money and not concerned with your property this is this company to go with. So much of a loss for me. Company only cares about money. Ask for Chris Rogers of NC by name. He will be more than happy to take your money.
Rebecca
February 28, 2026
I would never use them again
I would never use them again! When you question their “terms” they tell you, it was in your contract. A contract you don’t get a copy of so you have nothing to reference. They don’t communicate within their departments. We have the salesperson two phone numbers and specific directions for delivery. They called the WRONG number of the two and had NONE of the deliveries details we gave at the time of the reservation. We were charged extra fees we weren’t told that we would be charged. This company is out to rip you off! Stay away!!! They charged us about $300 more then we were quoted and when I called to get an explanation I was told, it was in your contract. I requested a copy of my contract. I never received a copy!
Jonathan Mackay
February 28, 2026
STAW AWAY FROM THEM
The day of the move they forgot about us. I had to call them. I was told they could not locate the movers..(which was a 3rd party moving company). They showed up hours late.. (5:30 pm). They began to pack the pod. Then at a certain point they stopped and demanded us to pay them cash money. Over $300.00 to finish packing the pod. I already paid for the whole thing.. from loading, storing and unpacking. I told them no.. they did not like that. I had to tell them to finish packing our stuff. I agreed to have our stuff sent to our new house on a certain day, it never happened. I was told it could not be done.. even though I was told it could. Then I was told it could on another day,, it did not happen.. then another day it did not happen. This went on for several days. Our stuff showed up several days late. At one point I was told our stuff was in the new state we moved to.. only to find out it was not. I was also told it was on its way when it was not.. It was still in the state we moved out of. Finally when our stuff got to our new house we had some items that where broken. We filed a clam.. they told us it was not their fault. That the items could not have broken while it was in the pod. The 3rd party movers packed it into the pod.. it was locked. It was moved down to us.. it was unloaded .. the items were broken. They were not broken before the move.. now they are, but according to packrat they did not do it. If it is like the items just broke on their own. From day one of the move to the last day of the move was a HUGE headache. I would not recommend to anyone..
AH
February 21, 2026
Lies and threats
I was offered a rental extension rate of $159 (with no other fees), and I agreed to that amount. Later, I was charged $249.49 instead. When I contacted customer service, they confirmed that the notes from my call show the $159 rate was agreed upon, yet they still refused to honor it, still demanding that I pay $90 more in fees each month. Stating there is “no possible way” to adjust it.Even more concerning, I was told that if I don’t continue paying the higher amount, they could take my belongings. Being charged more than the agreed rate and then threatened over it is unacceptable.If a company’s own call notes confirm the lower agreed price, it should be honored. I expected transparency and integrity, and instead I was met with inconsistency and pressure.I would strongly caution others against using this company.
Charlotte Ramirez
February 18, 2026
Moving from Seattle
Moving from Seattle, Washington to Fayetteville Arkansas container arrived in Springdale 2/16, schedule delivery 2/17. No calls from the local Warehouse delivery container not delivered. Nobody can tell me when it will even be delivered.
CP
January 29, 2026
Significant damage after long-term storage; claim denied without inspection
I used 1-800-PACK-RAT for interstate moving and long-term, climate-controlled storage, which I paid for over an extended period. I also used their loading service.Upon delivery, I discovered significant impact damage and material degradation across multiple items. Some damage was inconsistent with proper handling, and other damage was inconsistent with what should occur in climate-controlled storage.I documented the damage immediately with photos and video and submitted a claim. Despite this, both my claim and appeal were denied without any on-site inspection or independent evaluation of the damaged contents.Given that the company had exclusive custody of my belongings during storage, I expected a good-faith claims process. That did not occur. I am now pursuing resolution through formal legal channels.Posting this review factually so others evaluating long-term storage and claims handling practices can make an informed decision.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).