1password.com Reviews
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4.2 / 5
Average user rating
12349
Total reviews
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1password.com Reviews
Read real experiences from customers of 1password.com.
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Dave Roberts
April 13, 2026
Human beings please.
After using 1Passport for a very long time I was informed that I would lose access to my passwords unless I took out an annual subscription, which I was in the process of doing when their system refused to accept my password and locked me out. If I had been allowed to talk to a human being with a modicum of common sense I am sure that I could have been told how to renew my password within a few minutes. Instead 1Password's customer services department sent me 12 automated emails which were unhelpful and did nothing to solve my problem. Luckily I had a back up password protection platform which I have now transferred to. The alternative would have been for me to reissue over 100 new passwords which 1Password refused access to. If you ever encounter any problems with your account do not expect any meaningful help in solving the problem.
Fernando
April 7, 2026
1password Is a Great Product Overall
1password provides a secure and seamless experience whenever and wherever you have password needs. Ive had this app on my phone, and browser for about two years on the family plan. It is especially useful for your family members who do not care much about security and need something easy to understand. This is one of the few products out there that work so well in general.
Chris
April 6, 2026
Owned by VC scum and it shows
I have been a customer for probably close to 10 years and finally got my parents to start using 1P about a year ago after a lengthy struggle. Two weeks ago I reached out to support with a question about a promo code and the only response I have gotten, multiple times, is 'do you still need assistance with this?' and not so much as a single comment about my question. When I posted a question about customer support on their subreddit, 1PasswordCS-Blake replied with the typical BS 'we are experiencing higher support volume'. I would be more understanding if the reply from support actually addressed what I asked rather than repeatedly ask if I still need assistance. Bitwarden is $10 a year and seems like a great replacement. Go give that a try.
Ivan Shugailov
April 3, 2026
Absolutely terible -> no finger id…
Absolutely terible -> no finger id (why???), custom requirements to the password that no other side needs and no flow to recover your password created by imaginary requirements if due to some reason you forget it Awful. Blocked my work for almost the whole day. Never helped
Mr Gavin Gilchrist
March 21, 2026
If I could give zero stars I would
If I could give zero stars I would. I set up an account but I've forgotten the password - my fault entirely but I contacted support to delete my account and cancel my subscription but despite numerous support tickets and emails sent, I am still no further forward. No-one has got back to me to acknowledge my problem or offer a solution. Shockingly bad customer service, the worst I've encountered. *Update 22 March 2026*After over a week of me trying to get in touch, I finally got a response to say my subscription has been cancelled and I was able to delete my account.
Florian Berger
March 11, 2026
to high price
price tag is too high
Sean Mullen
March 3, 2026
There have been problems for years…
There have been problems for years for two main reasons- lots of competition between system/browser and 1password to control inputs on websites. - 1password just being dog slow on safari And rather than tackle these issues 1Password jacked up their prices by 20% or more with some crap about adding AI (that literally no one asked for)
Tazeem Jan
March 1, 2026
I forgot my google account and password
I forgot my google account and password
Vitamin B
February 25, 2026
They increased the yearly price by 30%…
They increased the yearly price by 30% with little to no warning and when i tried contacting them to complain about the unfairness of the decision i only got AI generated chatbots answering me.I am a long tiem customer and this is outrageous
アイエエエ
February 25, 2026
Never using it again
it was good before they started increasing the price by a whole 30% for existing long term subscribers. atrociously greedy. This should be straight illegal. They do it once, they will do it again. and again.They decided to harm their own long term customers I will not be using this product anymore.
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