2modern.com Reviews
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1.2 / 5
Average user rating
108
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for 2modern.com.
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2modern.com Reviews
Read real experiences from customers of 2modern.com.
Brands may not incentivize or pay to hide reviews.
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Hannah D
January 31, 2026
Don’t buy the Passage table from 2Modern
I placed an order for the Passage coffee table in September 2025 and a big split developed in one of the pieces of wood. I went back and forth with customer service and they will not replace the defective piece that is 4 months old. They only offered 10% discount even though their site lists a 2 year warranty. Really terrible customer service.
Erin M
January 31, 2026
Buyer beware. No one will help me!
My order arrived damaged (not from the carrier, just a defective product) it was incredibly expensive but I thought it was worth it. Turns out, I’d like to return the item, but absolutely want to return a DEFECTIVE item and they will not return my messages. Considering filing a fraud dispute with my card. No one will respond or help me. Do not buy from this site.
Janet
January 24, 2026
They took my money but I have still not got the product
I ordered a Tivoli speaker on Nov. 23 as a Christmas present. Big mistake. I emailed back and forth and eventually got a nonsensical reply that only orders placed before Dec. 15 would arrive in time for Christmas. It is now January 24 and still no Tivoli speaker. Perhaps it will arrive in time for my husband's birthday in May?Update: unbelievably 2modern says my new ship date IS in May. Meantime, they are spamming me unrelentingly.
Abigail Anderson
December 30, 2025
Where is my order, it's been over one month!?!
I placed an order at the end of November, it's now December 30th and not only have I not heard from the company, I had to reach out them to try and get my money back. Even then they said they would try to reach out to cancel it, even though it was never processed. Terrible customer service, terrible communication, terrible company.
Pauline Elias
December 30, 2025
This company should not be in business
This company should not be in business. I’ve been trying to start a return on an item and they won’t return my calls or my emails to begin the process Very unprofessional…..beware and don’t shop here
-H-
December 27, 2025
Do not recommend
Made an order in early december. Shocked to see the long estimated processing/ shipping time upon receiving the order email confirmation. Patiently waited for the order in spite of that. Got a 'we haven't forgotten about you' email from 2Modern couple of days ago and the following day got a 'we've cancelled your order at your request' email. For the record, I did not cancel my order. First and last time I will buy anything from this questionable site. Worst part, the item I bought is now no longer on sale on other websites. What a bummer and hugely disappointing experience.
Elena
December 23, 2025
Fraud company
Fraud company. Should have read these reviews before purchasing from them. Made an order 12/4/25 and it is now 12/22/25. Waited three weeks already and still haven’t heard any updates about order, so called them and was told item is on back order. Can’t even cancel the order even if I wanted to at this point because there’s no option to do so. Very unreliable and untrustworthy company.
Daniel Filler
December 19, 2025
Terrible customer service experience
Terrible customer service experience. No notice of shipping resulted in multiple calls by me to follow up. I was eventually told the item was on back order and it would be months before shipping would take place. Communication by 2Modern could not have been worse.
Rachel C.
December 16, 2025
Fraud, fraud, fraud
I agree with everyone below -- this company is a fraud. On 11/23, I ordered a bench that was supposed to be shipped within 3-5 days. Got notice on 11/28 that it had been shipped. Never delivered. On 12/12, the site indicated that shipment was cancelled. I've tried calling (no one answers) and emailed multiple times and received no resolution. This is a terrible company -- DO NOT ORDER from them.
BeaumontChic
December 14, 2025
Scam company with worst customer service…
Refuse to give me details on my order and claimed order would arrive on time and ship in 6-10 business days but that was all a total lie. I ordered on November 26. They keep claiming it’s shipped because they generated a tracking number, but the item was never picked up and tracking provided to me does not track. I email but no response at all to any emails. When i call they say they will get back to me but then don’t. UPDATE: 2 Modern later refunded me, but only AFTER filing complaints and disputing charges. Suddenly they responded after complaints were filed. Before that happened a customer served rep who I got by calling told me the truck that never departed with my order (I.e. the one a tracking number was generated for - that didn’t actually track) which never shipped needed to be rerouted for me to be issued a refund! Please note - for days the company claimed that the truck had departed with my stuff. Customer service constantly gave me misinformation and the agent who “canceled” the order did not immediately agree to a refund but said it would need to come later when a truck that never departed was “rerouted”. The response from the company is not an accurate version of what really happened.
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