511tactical.com Reviews
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Join 150+ users reviewing 5.11 Tactical US. Read verified ratings and real customer experiences on 511tactical.com before you order.
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2.4 / 5
Average user rating
150
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for 511tactical.com.
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511tactical.com Reviews
Read real experiences from customers of 511tactical.com.
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ANGELO ROMANO
February 5, 2026
Excellent customer service
I had several issues that was not created by 511 tactical we had an address change we had a refund come up a different things that changed immediately because of life situations out of our control medical issues actually this company stood by us reroute a packages sent a refund I just want to give five star I wish I could give a 10 star review to the way their customer service handled this situation again thank you very much during this rough time for us to make that little thing very very helpful in our life
Roy Torres Glenn
January 26, 2026
I had ordered some boots and some other…
I had ordered some boots and some other items and my order was not delivered to my house. It was Delivered to the wrong address by UPS. I called customer service, and a representative named Yaneli Perez quickly found a solution and resolved it.” She’s was amazing attended to my issue resolved it. She went above, and beyond she has great customer service. She Seems like a very nice individual. I truly appreciate her time and effort.” “I’m very thankful for her assistance and expertise.”
Jeremy
January 3, 2026
Just the worst
First the advertised prices online were false. Discounted products online should change proces when I went to check out specificly the skyweight chest pack. I brought this to the attention of the company and they did not honor the price but offered free shipping. Which eqated to nothing. Then when I had ordered three products from the company they shipped two and and canceled my third. Just sent a message canceling part of the order and again offering me discounted shipping. So not only did they take it on to themselves to offer false prices the also canceled part of my order that was required for the three piece set and offered nothing but returned money in about a week. Terrible company do not do business with them!
Ariel B
November 27, 2025
I've read these reviews
I've read these reviews. I have no opinion if they're justified. However, none of these order issues have I ever experienced. I have been a 5.11 customer for at least 20 years. It was Monday, November 24, 2025. I simply penned an email to customer service about a weak point developing on one of my boots at a stitch. Never requested a replacement. Mind you, I have about 6 pairs in various states' of wear, used around my ranch, on the job as a First Responder, year over year on the Protective Service...never a problem. My sons, my wife, all the same, outstanding quality. Shortly after sending it I received a response furst from an automated system, but then from an actual Agent, "Lynn" She was genuinely empathetic and requested a photo of the defect and a photo of the tongue tag, the only defect I'd mentioned. I obliged. After viewing the tag from inside the tongue and the defect, the next email (these emails all taking place within one-hour) Lynn asked about size, style and verified color. She then wanted ny address and said, let me send you a replacement pair, no cost. I hadn't expected that. Later that day, I received notification from UPS that the label was created (UPS MY CHOICE subscriber) and the following morning they were on the way to me. They will arrive Monday, 1 December 25. Could anyone ask for better service? Can anyone expect more? Empathy and action. I commend 5.11 and especially Lynn for her deduction and integrity. I figure as well, if I've had 6,7, or even 8 pairs over the past two decades and never once had any issues, that also tells me about quality. Long before they wear out, I purchase new boots. I always keep a pair back for occasions, usually funerals where class A uniform is required, as they will always polish to a mirror finish. Collectively, pants, carriers, almost, boots, belts, ALL 5.11. Always rugged, always durable and always reliable, no matter the conditions we face. We are forever loyal to the brand who has forever been loyal to us. -A.J. Encino, TX .
Kim Graham
November 25, 2025
Twice I tried to get a gift card for my…
Twice I tried to get a gift card for my daughter-in-law for her birthday because we were/R here with her and for Thanksgiving and they are hosting. We live completely across the country like Alaska. They came down to RIP address is just too far away and doesn’t match up so I couldn’t buy their online gift card! Well, they’re not getting my money! And her birthday is coming gone and it’s not going to them. It’s going to somebody else! Ridiculous we are part of the United States…
Igor Djuricic
November 22, 2025
5.11 used to be great
5.11 used to be great, but the quality has really dropped over the years.Thinner materials, weaker stitching, and higher prices. I switched to DIG tactical, and I’m much happier with their products.
Sam
October 28, 2025
Online Ordering Notification Issues
I've bought several products in store and have been satisfied with the quality. Needless to say I like 5.11 products. But their online ordering was not the best. I ordered a sling bag on sale and their website said it ships 3-5 business days. After 4 days, I received an email saying they're processing my order but there is a delay due to high demand. I wait a week to email them since the order status did not update. Their email response was this:Dear Customer, I wanted to inform you that your order was canceled due to a backorder. If you have any further questions or need assistance, please feel free to reach out. Best regards, Agent So, when was I going to be notified my order was canceled if I didn't follow up? That message just seemed like they lack an understanding to providing a good response to customers. I think a response of, we're sorry for the lack of notice would have been appreciated. Was it even a person on the other end or was it some AI? It seemed like the response lacked emotions. Customer service was disappointing. Online ordering was disappointing.
Joe
June 21, 2025
Item incorrect; paid $20.00 for overnight-arrived weeks later
I ordered a personalized item and paid 20.00 extra to have it shipped overnight. It arrived weeks later and the spelling was incorrect. Ordered May 31st, arrived June 13th. I’ve been waiting for a response or refund for a week now. Contacted my bank. Worse customer service.
Michael M
June 4, 2025
Great clothing and gear; customer service is trying.
5.11 makes great clothing and gear, in my opinion. I own pants, shorts, shirts, a backpack, and a range bag from 5.11. In general, their gear is thoughtfully designed and very well made. As one of the few guys I know that has done more than a little sewing in my life, I pay attention to the construction details that others might miss. 5.11 gets it right. It's impressive, actually.Customer service could use some improvement, and it appears from the comments that they're working on it. I recently had to contact CS for a new pack that I thought was defective - a zipper sewn in backwards - and the CS rep was pleasant and helpful. But he didn't know that particular product, so arranged a return when it wasn't really necessary.I received the replacement pack and discovered it had the same "defect" and contacted CS to let them know. This time the rep knew this product, and informed me why the zipper was installed this way. Turned out to be a feature, not a bug. Go figure.I then started using the pack, and am more pleased with it than I expected to be. It was on sale, and a true bargain if you're looking for a substantial day pack (Skyweight 24L). Like a number of higher end clothing and gear makers, 5.11 is pricey. That's why I buy their goods mostly on sale. Fortunately sales are frequent.But if I truly need something they sell, even when it's not on sale, I'll still buy it at retail, because it's so well designed and made.If I could, I'd give them 4.5 stars. CS needs some work, but they seem to be getting there. I really appreciate being able to speak with a CS rep that speaks English clearly. That is worth something these days.
CSB
May 3, 2025
Horrific customer service after…
Horrific customer service after shipping error. Great pants and belts, but they sent me something I didn't order and didn't send me the merchandise I did order and they've been absolutely unhelpful and unresponsive to numerous email requests over two weeks trying to fix their error. Doesn't matter how good your merchandise is if you screw your customers...
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