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2.1 / 5

Average user rating

108

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for Amazon.com.

Score

2.1

out of 5

Fair

108 Reviews

5

23%

4

6%

3

4%

2

3%

1

64%

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Amazon.com Reviews

Read real experiences from customers of Amazon.com.

Brands may not incentivize or pay to hide reviews.

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S

Sedrak Khachatryan

February 15, 2026

Received a used, oily unit instead of NEW—Amazon refused to make it right!

I am beyond disappointed with Amazon. I ordered a brand-new ASUS ROG Tessen to give as a gift, but what arrived was a used, dirty, and oily unit.The box had no factory seals, the manuals inside were crumpled and shoved in haphazardly, and the silicone parts were covered in dust. Most disgusting of all, the controller itself had oily fingerprints and residue all over it. This was clearly a returned item that Amazon’s quality control completely ignored and resold as "New."To make matters worse, I am currently in another country. Returning this would cost me nearly half the price of the item in international shipping fees—money I shouldn't have to spend because of their mistake. When I contacted support for a partial refund to compensate for this "used" state, they flat-out refused.I have been a loyal customer and have even bought this exact model before without issues, but this experience has been a total scam. If Amazon thinks it’s okay to charge full price for someone else’s used "trash" and then refuse to help, they have lost me as a customer forever.Stay away—Amazon is no longer reliable for high-end electronics.

J

John Robert Craig

February 8, 2026

FAKE AMAZON SLOTS

A MESSAGE TO AMAZON. AS I, ALONG WITH THOUSANDS OF AMAZON FAITHFUL CUSTOMERS, HAVE A SUGGESTION. SEND YOUR LOYAL CUSTOMERS AN EMAIL EXPLAINING THAT YOU ARE "NOT" PART OF SLOT SCAM USING YOUR NAME. I HAVE HEARD FROM MANY PEOPLE, MAINLY SENIORS WHO WERE DUPED INTO BELIEVING THESE SLOTS WERE PART OF YOUR GREAT COMPANY. I SUGGEST YOU FIX THIS, BEFORE WE FAITHFUL CUSTOMERS TAKE IT OUT ON YOU AND STOP USING YOUR SERVICES. WAKE UP!!!!!!!!

F

Forbes

February 7, 2026

Having ordered 2 shirts from Amazon…

Having ordered 2 shirts from Amazon with delivery stated on site as being £4.99 I discovered I have been charged £4.99 per item, I didn’t notice this until I recieved the items which were to small so I returned them and ordered bigger and this is when I noticed that I had been overcharged on both occasions. I contacted customer service regards the overcharge and was told it is down to there market place trader and there is nothing there prepared to do. I will never believe anything that is on Amazon because as far as I’m concerned this is a big company stealing my money through the back door. Never dealt with a company whose customer service and attitude is I’ve got the money so tough. Hope they enjoy there I’ll gatten gains as I will NEVER deal with them again

A

Arturs

January 30, 2026

Loving it

Loving it, always the best experience

J

Jean

January 24, 2026

Worst company to deal with

Worst company to deal with, horrible produ, sellers are bad, customer service is horrible! Will NEVER use Amazon again!

S

Seyha Sin

January 15, 2026

Good very good

Good very good

R

Rob Page

January 11, 2026

I'm still waiting on a order I have it…

I'm still waiting on a order I have it in writing that it should have been delivered yesterday Amazon are saying they tried to deliver yesterday but they didn't as I was sat waiting for the delivery and the tracker clearly shows that the driver did not attempt delivery This company lies to customers the customer service will tell you anything just to move on and not actually deal with anything Management are by far the biggest lier's and after been sent a load of b/s from management I can honestly say you failed again and lied again this order goes back to December and not one person at Amazon can give me a answer as to what is going on with it I personally don't think they care after taking my money that is all Amazon are bothered about they don't give a toss afterwards I'm disappointed disgusted and have lost all trust in what is supposed to be a world wide company yet this is the 3rd time in a row I've had problems I was also told that it wouldn't happen again more lies.

P

Paul

January 6, 2026

Summerby bed through Amazon UK never arrived

Ordered a bed from Summerby through Amazon, UK for £80.99 in September 2025. The bed never arrived, Summerby would not help and neither has Amazon. Still £80.99 out of pocket, neither will provide any help.

A

AG

January 5, 2026

I ordered an item from Amazon and my…

I ordered an item from Amazon and my experience was different this time.I am absolutely appalled by the way my parcel was delivered today. The parcel was left at the gate openly so anyone could take it away. Luckily, my neighbour spotted the parcel to check who it belonged to, and as he knows me, he knew this was supposed to be for me and kindly brought it in to give it to me. Your delivery driver on this occasion was irresponsible in the way he delivered my parcel. If I could give a "0" star, I would.

A

Agata Osinska

December 22, 2025

I spent 3 weeks already on the phone…

I spent 3 weeks already on the phone and emails and no possibility to resolve anything.We have been scammed by Amazon for £150.i will contact my lawyer tomorrow.

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