academy.com Reviews
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1.6 / 5
Average user rating
153
Total reviews
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academy.com Reviews
Read real experiences from customers of academy.com.
Brands may not incentivize or pay to hide reviews.
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Joe Marler
February 7, 2026
Academy where online orders go to die
A place an order online for in-store pick up when I place the order I was given a date that the order would be available for pick up. The date arrived that the item was supposed to be in store and no one reached out finally at the end of the day. I reached out to both the store and to customer service only to find out that they had no idea where my item was nor could they tell me when it would arrive. I can’t begin to tell you how frustrating it is to spend multiple hundreds of dollars on an item that they cannot deliver nor can they tell you when it’s going to show up it has been a really frustrating experience all around and I will not be shopping at academy ever again
ARSANE GAUTRO
February 6, 2026
My order was a week past the delivery…
My order was a week past the delivery date, but it still came in completely undamaged and it was well packed. I ordered a game call, and it works great! Tysm for reading my review!
Jordan B
February 3, 2026
Never again will I step foot into your…
Never again will I step foot into your store. As a military personnel, you won't let even look at a pistol without Florida ID. Absolutely comical the jokes you have working behind that counter. I promise, you have lost a LOT of business now as word of mouth on base spreads like wild fire.
John Cox
February 2, 2026
The previous reviews speak for…
The previous reviews speak for themselves. I applied for a credit card to get a 15$ off coupon. Didnt realize it has to he used same day. CS at our two local stores is horrendous. CS by phone is even worse..... Academy will fall off the map in the next few years.
Will DC
January 20, 2026
SE Jacksonville firearm department…
SE Jacksonville firearm department discriminated against me and denied my gun permit.
Reginald Harvey
January 12, 2026
Customer service
deleted review since the Academy failed to respond
Kyle
January 11, 2026
The wait for checking out in Portland…
The wait for checking out in Portland TX is ridiculous on the amount of time. They only have one or two checkers and the line is slow.
Melodie Cinicola
January 8, 2026
2 items marked as sales items.
2 items marked as sales items.1st one stated "original price $39.99 on sale for $24.97. Price on original tag shows $29.99.2nd items had price sticker over original tag showing on sale for $39.99Under sticker on original tag shows $29.99. The store had racks of these items marked this way. Would post the pics if that was an option here.
Rock Kelly
January 2, 2026
rude employee
went to store in Johnson city Tn. like I have done for years and have bought loads of merchandise including guns and ammo, was at the gun counter when the woman at the counter asked if there was anything she could get me, I told her no I was just browsing, after a few seconds and with other customers she says sarcasticly that I need to change my hat from Gulf of Mexico to Gulf of America, I really wanted to go off on her but not wanting to cause a scene just said not hardly and NEVER, I will never set foot in another academy store the rest of my life and as I stated before I have spent a lot of money over the years all because of a maga employee who couldn't keep her mouth shut
Randy Leckman
December 30, 2025
Bad management
I went in during the morning when there were not too many other customers. I got some items and went to the checkout. There was only one checker available, and he was busy with some customers who had some sort of problem paying which was taking some time. During my wait, I counted 7 other employees at the front near the registers, some doing work, some just standing around and chatting. Several of them made eye contact with me as I waited. None of them had any concern that I was waiting for a period of time. Nobody called for help at the registers, nobody came over and opened up a register, nothing. After more than 5 minutes I got to the register and asked for the manager to be called up. Once this went up over the loudspeaker most of the employees up front managed to move to somewhere else. When the manager “A” arrived, I told him “I waited more than 5 minutes and during that time I counted 7 employees standing around doing nothing.” “Just a suggestion that they be cross trained to support at the registers.” I noticed he looked away when I was talking and didn’t want to hear anything. He replied “See her right there, she’s working. All of the employees have something to do and are working.” I just wanted to give some feedback, have it heard and leave. Beyond that I didn’t really care too much. But then he proceeds to say, “See you next time” to which I replied, “No you won’t.” A customer-facing manager should be able to take feedback whether he likes to hear it or not. He should listen and be friendly with customers. He should consider feedback that comes directly from his customers as information that could be used for possible improvements. He should never tell a customer “See you next time” meaning “this conversation is over”.I hope someone finds this feedback useful.
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