adidas.com Reviews
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1.5 / 5
Average user rating
3394
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for adidas.com.
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adidas.com Reviews
Read real experiences from customers of adidas.com.
Brands may not incentivize or pay to hide reviews.
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Serban Matei
February 8, 2026
it's impossible to return an order on…
it's impossible to return an order on the romanian adidas website
pham phu
February 7, 2026
The worst buying experience, feel like a scam company
Purchased $200 gift card but cannot access to the link in the email. The first call they said the technical issue will be solved in the next 24-48 hours, after next 2 days I called again, they use the same script to say; after many calls in the next few days and got received the same responds, they said " transfer the case to internal" and need 7~14 days. When I ask what if the issue cannot be solved in deadline ... they always avoid the consequence. Very bad experience. Feel like a scam company
Billie-Jo
February 7, 2026
SENT 3 ITEMS BACK TOO ADIDAS ONE MAGIC…
SENT 3 ITEMS BACK TOO ADIDAS ONE MAGIC BEIGE HOODY ,PLUS TWO PINSTRIPE BEICE MAGIC T SHIRTS.GAVE THEM ORDER NUMBER TRACKING NUMBERS FROM PO.THEY GIVE ME BACK REFUND FOR MY 2 T SHIRTS BUT NOT FOR MY HOODY.THEY SAID GIVE IT 48HRS .ITS BEEBN ABLOODY WEEK ,AND IM STILL OWED 35.80 SOMETHING LIKE THAT ANYWAYS.U TALK TOO CHAT AND ITS THE SAME OLD SAME OLD SHIT.SORRY THIS IS IN CAPS IM VENTING RIGHT NOW.I USE SPEND PURE MONEY ON ADIDAS NOW THEY CAN PISSOFF.IM DELTEING ,MY ACCOUNT AFTER OR MAYEBE MY SHIT WILL GET SORTED.HOPE NOBODY ELESE HAS THESAME PROB CUZIF YA DOI FEEL FOR YOU.IM VENTING LIKE ANYTHING ANOBODY HAV EANY XANAX OR SOMETHING .LOL JUST KIDDING
michael hastin
February 7, 2026
Adidas Has No Ability to Solve Problems
I purchased a gift card for my wife on Dec 15. When she went to use it one month later the link had 'expired'. Customer service was unable to provide a new link that worked, and also failed on 3 separate promises to send a 'replacement' e-card in the first week. After the issue was escalated, I am still awaiting for resolution almost 3 weeks later. How is it so difficult to issue a replacement or at this point a refund? Nobody on their customer service can do anything except apologize for the 'inconvenience' and make empty promises.
Bruno
February 7, 2026
Adidas late delivery to package loss topping with no refunding until 10 days post last deliveryupdate
I know that only bad experiences makes into review pages, and good experiences might outrun the bad ones… but out of frustration i am having to spend my time to go this route.In summary I bought a running shoes that was supposed to arrive in 4 days.. and 2 weeks later i get an update from the carrier that my product cannot be found and contact the seller.I not only had to buy another shoes to use in the interim time, when contacted Adidas support they tell me that they need to wait 10 days to initiate the refund process.How crazy is that the customer get punished way quicker and for a lot less, while Adidas not only have zero consequence and they keep on dragging on your consequences for another 10 days to considering returning your own money.Very disappointed and horrible experience!
karen yorty
February 7, 2026
NEVER ORDER ANYTHING ONLINE
I placed an order for 2 very expensive shoes, and for 2 weeks, I have been calling Customer Service and not one person helps me. I have paid close to 300 dollars and all they do is transfer me, and then tell me to put a claim in with the shipping company. I DID NOT ORDER THESE FROM ONTRACK, I ORDERED THEM FROM ADIDAS. Adidas needs to take care of this issue, train their Customer Service Team, and treat their loyal customers with more dignity and respect.
sotokan
February 6, 2026
From Greece to Germany to evaluate defect
My adistar byd shoes tore on both inner sides after only 40 days of use under normal training conditions, making them unsuitable for further use. I initially contacted Adidas Greece and, following their instructions, I returned the shoes from Greece to Germany for inspection.This procedure is unacceptable. By instructing me to send my shoes abroad, I am now left without training shoes for approximately one month and i am forced to purchase a new pair in the meantime. This places an unfair burden on me as a customer, especially considering that the defect occurred after only 40 days of normal use.The logical and customer-oriented approach would be to process the refund promptly and, if necessary, then request the return of the shoes. Instead, I am expected to wait an extended period without a resolution.
Lynn
February 3, 2026
Absolutely disgraceful service
Absolutely disgraceful service – dishonest and unhygienicI placed an order on 21/12/25 for tracksuit bottoms and a hoodie. After a long wait with no payment taken, I assumed the order had been declined. I therefore reordered the hoodie again on 06/01/26 (the bottoms were no longer available).On 10/01/26, both orders arrived.The original order (hoodie + bottoms) was delivered to my home address as I knew I would be off work over the Christmas and New Year period to receive the delivery. The second order (hoodie only) was delivered to my parents’ address as I was then back at work so would not be home to receive the delivery. Up on delivery I tried the bottoms on and they didn’t fit, so I returned the full original order on 14/01/26 (the first available opportunity due to weekend closures and having been called for jury service). I decided to keep the order with just the hoodie. I received a £60 refund for the bottoms, but no refund for the £70 hoodie. When I queried this, I was told the hoodie was “dirty and worn”. This is completely false. I had received two identical hoodies due to Adidas’ delay, and the one I returned was never worn or even tried on. I asked three times for proof of this alleged damage and was ignored. I persevered with this and eventually, the matter was “escalated”. I was told someone would be in touch within 24-72 hours. Three weeks later I received an image of a hoodie with a big laminated sign saying damaged/worn! In the meantime, the hoodie I supposedly wore was sent back to me. It arrived with a filthy stain on the hood, looked like bodily fluids, and smelt absolutely disgusting. It was so unhygienic that I threw it straight in the bin. I sanitised the area it had been in contact with and washed my hands.At this point, I did not want to keep the other hoodie out of principle. I had zero trust in Adidas so I drove 23 miles to my the nearest store to return the hoodie I was planning to keep. I got a refund. Adidas, this whole experience has beenan absolute disgrace. You have ripped me off of £70 and I will never buy from Adidas again, and neither will my family.Anyway I can see that out of your 3381 reviews on Trust Pilot that 80% have given a 1 star. That would be zero star rating if it was an option.Isn’t it time you started improving your service ?
Consumer
February 3, 2026
If I could give 0 stars I would
If I could give 0 stars I would. I placed an order on the 23rd and it was expected to be delivered by the 28th. Fast forward to the third of this month and I still have yet to receive the item or any type of update when I reach out to customer service and they said that it should take up to 10 business days to receive the item and that it has yet to leave the warehouse. yet I’m not able t cancel the order because “it’s in progress”. None of the links on the website Work. You can’t track packages. All around adidas just seems to suck and I won’t be ordering from them again.
Susan Roberts
January 30, 2026
Terrible
Sent the wrong item after a delay in delivery, won’t offer express delivery unless I pay for it hence haven’t received them in time. Customer services talking to a script same old all the supervisors are in an indefinite meeting, no idea why they would think that we believe that. They get away with rubbish service because of their name
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