adt.com Reviews
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1.2 / 5
Average user rating
4761
Total reviews
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adt.com Reviews
Read real experiences from customers of adt.com.
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Jose L Gonzalez
April 10, 2026
Calling this company is the most…
Calling this company is the most ridiculous and frustrating thing I’ve experienced. Every number you call is the wrong number, not a single representative has the information or the knowledge to support. All they know how to say is call this other number, talk that other department and ultimately nothing gets resolved. After 8 years I am sure there is another company that will appreciate my business and loyalty. Do not get caught on all the BS that sell as they also try to stiff you with hidden charges. Their own installers advise you to go somewhere else, they advise you to choose a DYI system so you don’t get charged extra. Worthless company to do business with…
Sarah Scott
April 10, 2026
Aggressive sales reps
Aggressive sales reps, stopping by our house, one person a day and continue to come even after we have trespassed them from our property. They have parked in the driveway and left oil spills. They have gotten into verbal arguments with us when we’ve asked them to leave and not park in our driveway corporate seems unable to easily resolve it taking over 20 minutes on the phone to put a note on the account which may dubiously help really bad for ADT’s reputation.
Rick Perry
April 9, 2026
This company is unbelievable! Stay away!
This company is unbelievable! We had ADT installed on the doors of the house in January 2026. Price was decent and after using Xfinity for many years we decided to switch. The system seems to work. Be prepared to have them try to sell you a $400 service plan as well. All those years with Xfinity, I never once had to pay for a service call if I had an issue. I decided not to go with the service plan as I would guess most opt out for that price. So, first off when you try to call for support you are not allowed to talk to a human being. You have to use the AI Bot on the website and be prepared to be repeating yourself over and over until they finally will send you on to a human you can chat with on their website. It would have been so much easier if you could just pick up the phone and tell someone your issue. Nope! This went on for over an hour! The trouble we started having was the front door sensor would go off at different times Mostly the middle of the night) and it would say "front door open". So when they finally sent someone out to look at it, it was determined that the ADT tech who installed the door sensor, didn't line it up correctly and it needed to be moved down and closer to the other sensor on the door. So this was no fault of ours in any way. Not faulty equipment, it was their fault. So the tech tells us that since we didn't buy the $400 service plan we would need to spend $160.00 for him to fix their screw up! Really! I'll fix it myself and I am currently shopping for another security company. Do yourself a favor and stay away from ADT!!!
L. S.
April 8, 2026
ADT's deranged service representatives are the absolute worst there is.
On March 22nd and 24th of 2026 I called ADT Security Services because I could not get access to the online bill pay. I called ADT to pay my bill for $180.13. I called back five different times on March 27th 2026 from 8:48 pm until 8:57 pm trying to reach someone to no avail. At 8:59 I called back only to be meet with disrespect and harassment by a hispanic ADT representative. I hung up the phone because of how rude and disrespectful he was being towards me. Not even a minute after, he called back from a private number calling me a "B*tch". I responded back 'his mother'. Before I could hang up, he called me back again at 8:59 pm three different times, laughing every time he called back. This includes when he kept calling at 9:00 pm. At 9:00 pm he called six different times, at 9:01 pm he called back twice. From 9:03 pm through 9:15 pm I called ADT four times requesting to speak with a supervisor to report that I was being harassed by one of their workers. The representative Lara, refused to allow me to speak with a supervisor. The second time I called, I spoke with Toby. Instead of transferring me to a supervisor like I requested, he transfered me back to Lara who again refused to allow me to speak with one. The fourth time I called, I spoke with a representative named Ariana who refused to allow me to speak to a supervisor. These are the poeple who are supposed to be helping us by monitoring our homes and safe guarding our personal information. Yet they are some of the most unorthodox, unprofessional, ill-mannered people their are. Why do they hire these types of people? I have screenshots and recordings of their uncouth behavior.
AME
April 8, 2026
The company was charging me for an app…
The company was charging me for an app I never knew about or used along with multiple reps and sups lying to me about sending me an itemized bill. Wasted hours on ADT. Clearly, they do not value customers.
Drea
April 7, 2026
If I could give zero stars I would
If I could give zero stars I would. We were long time customers of almost 15 years. The price was almost $60 a month. In these economic times, we couldn’t afford it any longer. They made cancellation very challenging. They also have representatives giving you conflicting information. We wanted to speak to a manager and had to wait 30 minutes to speak to him. It was very frustrating and I will never consider working with this company again.
Functional Van Conversion
April 6, 2026
Being charged $3,500.00 for canceling a…
Being charged $3,500.00 for canceling a camera and alarm service package that we spent six months troubleshooting the camera service. ADT doesn't seem to care about it's reputation. April 7, 2026 response from ADT always on time and when you follow up on ADT response they do nothing. Same regurgitation of concern for the customer with zero follow up. Extremely concerning that our government allows these types of businesses to operate.
Ken Heyman
April 6, 2026
Don't purchase ADT home security!
I had the system installed about 3 months ago and am very unhappy with the product and service. While I have reached customer service without problems, they did not usually resolve the problem. The equipment has been faulty and we have to pay for service even though it is only weeks/months old. I did not do adequate due diligence and would not recommend ADT for home security as there are better and less expensive options so this expensive result is on me. Don't make the same mistake as me.
Chin
April 6, 2026
Worst customer service i ever received
Worst customer service i ever received. Everyone has thick accents and I cannot understand them while my house alarm is going off.
Karolina Pasikonik
April 6, 2026
ADT agent invaded my home intimacy by…
ADT agent invaded my home intimacy by making totally inappropriate comments while calling because of a false alarm. I tried to file a complaint and they denied the call ever took place. ADT is unreliable, invasive and alltogether rude, I feel intimidated and insecure in my own home because of their agent behaviour
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