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Honestly, I'd give them zero stars if I could. We were loyal customers for almost 15 years but the monthly bill hit $60 and we just couldn't swing it anymore with everything going on. Canceling turned out to be a nightmare. The reps kept giving us different answers, and when we finally asked for a manager, we had to hold for half an hour. Really aggravating experience overall. Definitely won't be coming back.

Worst customer service around. I called pleading for help with my outdoor cameras. When I was buying them and adding the service, everything was smooth. But now that they're not working, I can't get any assistance and the phone reps seem robotic. What's going on with all these big corporations? Now I'm stuck paying about $900 to break my contract but it'll be worth it. I want to go back to how they used to treat customers when I first started with them. I'm on the hunt for a better option.

This is a really bad company and I'd tell anyone to stay away. It's basically just false promises. I used them years back and forgot how terrible they were, and foolishly signed up again even though I already had some equipment. Less than two weeks in, I'm trying to get out after they charged me $750 upfront for gear. They won't stand behind anything and it feels like a complete scam. Looking back, I remember last time trying to cancel was impossible because they forced me to pay for another six months even though I stopped using it. They wanted crazy money to fix something so I just gave up. Total scam through and through.

After three decades with this company, we called it quits. A transformer failed on our setup, so we reached out for help. Instead of sending someone out, they pushed an online video appointment that I had to do myself. Once I fixed it, the system showed all sorts of errors everywhere. I asked them to send a technician to handle the rest, and they quoted me $160 just to come look at it. They kept insisting I do the repairs via video call, but I'm not comfortable doing that kind of technical work. I asked if they'd consider waiving the fee for someone who'd been with them 30 years straight. They said no and wouldn't budge. The whole ordeal involved hours on the phone, getting disconnected, being transferred around, repeating the same problem constantly, and dealing with online chat. Eventually I decided it wasn't worth it and switched providers. Only after I said I was canceling did they suddenly offer free service, discounts, everything. I told them it wouldn't matter even if they gave me five years free. Just terrible handling of a longtime customer.

The system they installed made organizing my space so much easier. I can grab what I need without hunting through clutter anymore. Their customer support team was really responsive too and answered all my questions quickly. It's refreshing when a company actually cares about making you happy. Really happy with my setup and will definitely be back. My whole space feels cleaner and more efficient now.

Shout out to this super helpful lady from the office in New Hampshire who works in account management. Lindsay went way above and beyond for what I needed. This company should be proud to have people like her on the team.

I've had nothing but good experiences with them whether I was in New York or here in Arizona now. The rep who set me up here and the install team who put in my system were all fantastic. Really impressed with the quality of service.

Steer clear of this company. Getting someone on the phone to fix technical problems is nearly impossible. I've been stuck on hold for 20 to 30 minutes repeatedly. During a required system upgrade, their technician made a mistake and hooked my equipment up to the wrong location. After spending hours and hours trying to get it fixed, they finally sent someone out but then charged me hundreds to fix their own mess.

This rep deserves a raise for sure. She stuck with me through my request when two other reps couldn't figure it out. So patient and helpful the whole time. Really made a difference in getting my issue resolved. Thanks for being awesome.

Just started with them and the installer really knew his stuff. He walked me through how everything works and made sure I understood it all. Everything's running smoothly so far.

The technician who serviced our camera system was excellent. Very professional and respectful throughout. He broke down everything about how the system works in a way that made sense. Whenever we had questions, he answered them patiently and thoroughly. He's a great representative for his company.

What an incredible experience! This rep was absolutely fantastic and really came through for me. I was pretty upset when I called in, but he had me laughing before we were done. Plus he hooked me up with some awesome discounts. Really appreciate it.

One of my devices stopped working right. The technician who came out was really courteous and knew exactly what he was doing. He fixed the problem fast and provided top notch service.

Fantastic service from start to finish. The technician arrived promptly and handled everything in a really professional manner. He kept me in the loop throughout the entire process, explaining each step as he went. Really appreciate the quality work and attention to detail.

Got great service from this rep today.