ae.com Reviews
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Join 464+ users reviewing American Eagle Outfitters. Read verified ratings and real customer experiences on ae.com before you order.
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1.7 / 5
Average user rating
464
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ae.com.
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ae.com Reviews
Read real experiences from customers of ae.com.
Brands may not incentivize or pay to hide reviews.
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Rosanna Harborne
February 11, 2026
These are petite sizes and they are not…
These are petite sizes and they are not advertised as such
sajan
February 7, 2026
I bought Aed 170 for single peice of…
I bought Aed 170 for single peice of polo teashirt, but here the problem they are not providing even a carry bag. If it needed again Aed 3 I have to spend , this I felt not good finally I went out the shop by carrying by teshirt. It was very shameful from such a brand is not providing a single carry bag.
Kassandra Rogge
February 4, 2026
JEANS
Love love loveeeee the jeans! Will never go anywhere else!!
adobe
February 2, 2026
I had placed an order for the wrong…
I had placed an order for the wrong size and when a called back few hours later they said they couldn't change the item and they wouldn't honor the price I paid so I had to pay more if I wanted the correct size. I’ve been shopping at American Eagle for years, but their customer service has really gone downhill. The staff was unhelpful and didn’t seem interested in resolving my issue. It’s disappointing to see such a big change from what used to be a positive experience
megan laflamme
February 1, 2026
I had the BEST experience at the Orland…
I had the BEST experience at the Orland Square Mall location over the weekend. Lily went above and beyond helping me with jeans. She had a lot of patience and guided me in the right direction!!!!
Consumer
February 1, 2026
No Customer Support for Online Orders - Wrong Item Received
I ordered three shirts in size medium and received two in medium and one in large. When I tried to resolve this, I found there is no phone support. I received an SMS instructing me to start a chat, but no chat option was available. I also sent multiple emails and received no response.Based on my experience, there is effectively no customer service for online orders in the UAE. The process was extremely inconvenient and unprofessional, and I would not recommend ordering online here.I have ordered from American Eagle in the US before and found the service there to be far more reliable, even with international shipping.
Mandi Booth
January 26, 2026
Terrible customer service
Have bought many items from AE and most have been okay. However, customer service is appalling - had a pair of jeans that essentially fell apart after a few wears. Just got some shrugs. Will never buy from this store again.
Thomas Stolk
January 23, 2026
Wrong delivery and completely being…
Wrong delivery and completely being ignored by customer service team to solve the issue.Ordered size L, received a outer carton with size L, but inside the items were XXL.
Consumer
January 16, 2026
You should seriously be ashamed of…
You should seriously be ashamed of yourself for not refunding money for a package that way stolen after I gave the door dash delivery driver exact instructions on where to put the package. Now I’m out work pants and almost $200 WTG American Eagle
Judith Barillas
January 11, 2026
Great, helpful customer service
I saw a sweater I liked on a mannequin. I asked about it and Michelle was super helpful. She looked around the store and couldn’t find it. So, she took it off the mannequin for me! It fit perfectly and I bought it. Michelle was so friendly, looking around for me. I felt like an important customer which is always a nice feeling!’
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