agentprovocateur.com Reviews
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2.7 / 5
Average user rating
849
Total reviews
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agentprovocateur.com Reviews
Read real experiences from customers of agentprovocateur.com.
Brands may not incentivize or pay to hide reviews.
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Joe Firby
April 1, 2026
I was very unhappy with their response
I was very unhappy with their response. I had received a bra and just looking at it it looked all wrong and made if nasty cheap nylon. I returned it and they were adamant that I had left skin marks all over it. The supporting photos were unclear. So I ended up dropping it and not paying the £7 postage to return a bra that was hideous and cheap looking. By the prices I was expecting quality of le Perla but really not sure where they are coming from.
Viktor
March 20, 2026
Rigid policy over customer service
I contacted Agent Provocateur about a bra purchased as a gift that did not fit the recipient. I was not asking for a refund. I asked for a simple size exchange for the same item.Instead of addressing the actual request, customer service kept repeating their sale policy and refused any refund, exchange, or credit. They also stated that escalation would not change the outcome.So to be clear: this was not a fraud issue, not a delivery issue, and not a demand for money back. It was a reasonable request for a size exchange on the same product. The company chose policy rigidity over basic customer care.Luxury pricing should come with luxury service. In this case, it did not.Very disappointing experience, and not the way to build long-term customer loyalty.
chris
March 17, 2026
Service when it matters
Fast service response and, better, quick resolution of issue. Very pleased.
Silka Böttcher
March 16, 2026
Horrible customer service.
Horrible customer service.I order there since many years and this time I did send a item back and somehow a part of it did get lost ( the bracelets of the gloves).Now they want me to take the gloves for 450 Euro back without the bracelets !It is so unfair, what happening.No reaction in my emails .No help , no answers!They lost me forever and I will never order anything there !Do not order any valuable item there. They send it to you in a very poor packing snd if you send it back - even better packed, it „gets lost“ somehow and you pay the bill!Attention !The customer service is a horror and I fell really cheated and fight for my money now!
Kelle S.
March 5, 2026
Sarah is a rockstar!
Sarah has gone absolutely above and beyond to support and resolve me request. This is my first time shopping with Agent Provocateur and I've been blown away by the level of customer service.
Anastasiia
March 5, 2026
Great experience
Sarah (Senior Client Experience Agent) helped me very quickly and professionally. Thanks to her support, my previously disappointing shopping experience was restored to the high standard for which this wonderful brand is so well known. I would like to express my sincere thanks to her.
Lucie Prochazková
March 2, 2026
I ordered a Lorna set and need to share…
I ordered a Lorna set and need to share that I feel absolutely feminine and sexy wearing it. Very high quality, fits perfectly.
Julie Gerg
February 28, 2026
Very poor customer service
Very poor customer service. I’ve ordered some items during their sale, and the briefs were significantly smaller than expected. I wear the same size across many lingerie brands but their sizing is completely off and, moreover, inconsistent within the brand itself. While one item fitted well, the other briefs in the same size were a lot smaller. Of course, they have no returns and exchanges on sale items. I tried to explain that I don’t want any refunds, just an exchange because of the sizing issue but I was denied and couldn’t even win the dispute. Stay away from this company because you can just like me end with a bunch of items that don’t even fit. And I really used to think it’s a luxury company. Beware!
Robbin Phillips
February 27, 2026
Not impressed
Not impressed. The sizing is off for US. My normal size of 32D was super, super small. They said they would make an exception and exchange but found something wrong with it. Sent a picture and I don't see how it was possible to have white marks on it since I barely tried it on. Did not feel right to me. I paid a lot of money for them to simply have to toss it. Won't be doing that again.
Barry Williams
February 26, 2026
Terrible company. Incorrect sizing
Terrible company.I purchased an item in the sale for Valentine’s Day. Size 34B. Item arrived and measures up at a total circumference of 22” flat. 28” at a stretch. When raised with AP they tell me that the size is correct and passed their QA. Item is a good 6” small and they refuse the return and call me a liar when I say the item sizing is incorrect.Do not buy from them. They are only interested in taking your money!
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