airfrance.com Reviews
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1.3 / 5
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airfrance.com Reviews
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Cameron
April 10, 2026
I felt so neglected and frustrated when…
I felt so neglected and frustrated when my flight was delayed for hours without any clear communication or even a simple offer of water. It's truly upsetting to save up for a trip only to feel like your comfort and time don't matter at all to the airline
md mk
April 9, 2026
Air France Customer Service,
Dear Air France Customer Service,I am writing to formally express my frustration and disappointment with the complete lack of accountability and communication regarding my lost baggage.I traveled on Flight AF096 from Paris to Orlando on April 6, 2026. Since that day, three pieces of my luggage have been missing, and as of today, April 9, I still have no meaningful information whatsoever about their location or status.Here are the relevant details for your reference:Flight: AF096 (Paris → Orlando, April 6, 2026)What is most unacceptable is not just the loss of my luggage, but the complete absence of communication, updates, or urgency from your team. It is frankly alarming that a global airline such as Air France can mishandle baggage at this scale and then fail to provide even basic customer support afterward.At this point, it feels as though once the flight landed, your responsibility toward your customer simply ended. I have been left without essential personal belongings for days, with no clarity, no timeline, and no proactive outreach from your side.This situation reflects a serious breakdown in both operational handling and customer care. Losing luggage is one issue — ignoring the customer afterward is entirely another.I expect the following immediately:A clear update on the current location of all three bagsA concrete timeline for deliveryAn explanation of what has caused this delayInformation on compensation for the inconvenience and disruption causedIf this matter is not addressed urgently, I will have no choice but to escalate this complaint further.I expect a prompt and serious response.Sincerely,
disney06
April 9, 2026
Lost Luggage
Lost Luggage - we travelled MAN to St Maarten via Paris, Even though we stayed over night in Paris, our luggage did not make the on ward flight to St Marteen It seemed that several people on the flight were in the same boat.Poor customer service from then on. Even though we reported it to the AF desk their communication was poor with claim procedures nor, how it would be resolved and also no advice on our entitlements. Luckily we had the internet or we wouldn't have known Regulations on line indicate you are allowed to spend up to £1000pp but for the 2 days we were without luggage we spent less than £100 pp. However. after 12 week wait this modest amount was rejected and we were awarded £87 as 'a goodwill gesture' ! No explanation as to what part of our claim was rejected or why despite 2 requests for more information. To be honest it is quite ridiculous that there is no automatic standard payment for this sort of thing as being without luggage for 2 days is far more disruptive & distressing, in my view than being later in arriving or being denied boarding !! Having you holiday basically curtailed by 2 days chasing up your luggage and having spend your time shopping instead of enjoying the beach - plus the thought of possibly not seeing some your favourite clothes ever again is well underestimate ! Unfortunately we had the misfortune to fly KLM last year (basically the same company as AF) and were entitled to compensation on that flight but ended up with only one of us receiving the statutory compensation but not the other. This is when you find out how frustrating AF/KLM are to deal with regarding issues - you can't email or telephone anyone you are stuck with their claims form which does not get responded to for weeks, gets you case closed by them without it be resolved and to which you are unable to get answers or responses without going through the form process again - only to be told the case was closed ! No proper redress at all. My husband refuses to fly with KLM or AF again as their customer services stink. Laughably I got an email today to say our bags (which we already retrieved)have turned up at St Maarten airport today (8th April) and are ready for collection ..... when we picked them up on 14th Jan !?! No wonder they are such a useless company !
Charlotte Phillips
April 8, 2026
AVOID at all costs !!!!
AVOID at all costs! Due to a delay on our original flight we missed our connecting flight. Left stuck in Pairs airport for 14 hours. Was given €15 that was ment to be enough for food and drink for all that time. When I questioned this I was met with ‘OMG’. The AirFrance staff at the airport were sooooo rude and unhelpful the manger Manuel was just the same. Spoke over me, offered no apology or help. We incurred hundreds pounds worth of expense due to this delay and missed a day of our once in a life time trip in memory of my late brother. Called to chase the compensation and also the refund of expense and the staff on the phone line are just as rude. Had the phone put down on me twice after holding for over 20 mins each time. Was told that there was no way I could make a complaint about the mannerisms of the staff and the way they speak to paying customer. Some serious training need to be undertaken on how all staff speak to customers!! I would suggest everyone thinks twice before booking with this company as if you have any problems they do not care at all !
Patrik Rämä
April 7, 2026
Terrible customer service
suitcase got lost and the customer service was terrible. On phone they seemed like they didn’t care at all.
Adrian Hinge
April 7, 2026
Delayed luggage never delivered, horrible communication
They lost our luggage on the way. When it was located and flown to our final destination, they didn’t deliver it to our hotel (they are obliged to do so by law), and the communication was useless and almost non-existing. I could just see it on my AirTag. We had to pick it up in lost&found on the way home. A whole holiday without luggage. Never fly Airfrance!
Tamara Khodova
April 5, 2026
Extremely disappointed with Air France…
Extremely disappointed with Air France Premium Economy (HKG-CDG). For a 13-hour flight, the "Premium" label is a total marketing scam.Cramped Cabin: Unlike partners like KLM (2-3-2), AF uses a 2-4-2 layout on this route. The seats are significantly narrower and less comfortable than expected for this class. It felt like a standard economy with a bit more legroom.Catering Failure: I ordered a Lacto-Ovo Vegetarian meal. For dinner, I received a few vegetables without any starch/side dish. For breakfast, I was served TWO rice crackers and a few pieces of melon while the rest of the cabin enjoyed hot meals and fresh pastries.Unprofessional Staff: When I asked for an alternative to my "two-cracker breakfast," the steward was dismissive and called me "rude" for expressing my frustration. Being gaslighted by the crew after 13 hours of hunger is unacceptable.Air France has serious issues with its corporate culture and catering standards. Do not waste your money—choose another airline for long-haul flights.
Hn
April 1, 2026
Crew were super. Baggage delay 2nd time, no compensation.
The Air France plane crew were great on all the flights. However:for 2 consecutive years my suitcase was not transferred in Paris to the the connecting flight to Costa Rica. Last year I gave up trying to get my small amount of refund for necessary purchases, this year I won't on principal, particularly after reading others experiences. Promises of sending links to claim were broken,I cant complete my claim because the PIN numbers they say they are sending are not sent, unable to load files where it says 'browse', link wont accept the case number which they have changed, no-one answering phone, and message saying can closed. Its not. To start with after 14 hours travelling the young man chatting to other people whilst dealing with us at St Jose Air France desk and not listening, took the wrong email address despite writing it clearly, Air France in Costa Rica unhelpful on phone; Now the case is closed so I can't send bank details or even track it. I was promised I could deal with this when I arrived back (outside the time limit they impose) and have kept the paper trail, I have written to the Head Office and made my complaint official, next step is escalation UKADR. C-11090443. If anyone in Air France cares enough to respond. No way again.
Sergey Lavreshin
March 31, 2026
Illness is not a reason for refunding or changing the date.
My daughter became ill on the day of departure and had a fever, so I had no choice but to cancel our trip.In a black humor sence, the death is considered as a good reason for refund, but illness und unability to fly - not. Even paid seat reservations (BTW, 100 Euros for 4 flights) are not to be refunded. The result - 180 Euros paid back out of spent 1000. Of course, there is no chance to change the flight date even with some extra fees. No simple try to understand the situation ever.
Marc
March 29, 2026
Just flown from Singapore to Paris…
Just flown from Singapore to Paris Premium cabin. Where to start boarding was quick and easy but the good ends there. Worst seats EVER. So uncomfortable for a 13 hour flight. Sooo glad to get off. Food served was awful on both courses and wow to get a drink seemed like you had to beg. Staff on board ok but this will be first and last time using Air France. Omg forgot have to go Heathrow, wish me luck
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