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I need to express serious disappointment with how your team handled my lost baggage situation. I flew from Paris to Orlando and lost three pieces of luggage in the process. Days have gone by with zero useful information about where my bags even are. The real problem isn't just losing my bags, it's that nobody at your airline seems to care. The lack of communication and follow-up is shocking for a major carrier like yours. Once we touched down, it felt like your responsibility to me just evaporated. I've been stranded without my things for days and nobody has bothered to give me any answers or timeline. This shows a serious failure both in how you handle operations and how you treat customers.

My daughter got sick right before our flight with a fever, so we had to cancel everything. It's pretty messed up that they'll refund you if someone dies, but heaven forbid you get actually ill and can't fly. Even our paid seat selections, which cost a fortune, aren't refundable. We got back maybe 180 euros out of over a thousand spent. And there's zero flexibility on changing the flight date, even if you're willing to pay more. They never even tried to understand what we were dealing with.

Just finished a 13 hour flight from Singapore to Paris in premium. The boarding went smoothly at first, but that was where the good stuff ended. The seats are possibly the worst I've experienced for a flight that long, totally uncomfortable. Couldn't wait to get out. The meals both times were not good and asking for a drink felt like you had to practically beg. The crew seemed fine, but this was definitely my first and last time with this airline. Also, I've gotta connect at another airport now, so fingers crossed that goes better.

I really can't recommend flying with this airline. We had online check-in done but it still took forever to drop off our suitcases at the airport. On the way there, we lost a bag. Staff at the airport was helpful and told us later that day they'd found it, but we didn't actually see it again for ten weeks. They give you a phone number and tell you to check online, but neither of those things worked. The phone line never picked up. So disappointing and such a hassle. We had to file a claim with our travel insurance, which is annoying when you have to buy new clothes and toiletries while away from home because your airline lost your stuff.

Absolutely terrible customer service. I filed a complaint way back in August and was assured I'd get reimbursed, but then they just shut down my case without resolving anything. When I called to ask them to reopen it, nothing has changed since then.

My luggage disappeared and the way this airline handled the claim was unbelievably poor and disrespectful. I gave them everything they needed without delay, full receipts totaling almost a thousand dollars, and a detailed description of what was lost. Air France kept pushing a reimbursement amount that was significantly lower and never gave an explanation for how they came up with that number. Their support team wouldn't answer my questions directly, refused to connect me with a manager, and shut down my case without my input while lying and saying it matched the receipts I'd shown them. The airline counts on dragging things out, making vague references to their terms, and shutting cases down early instead of doing honest evaluations or owning up to mistakes. Customers shouldn't need to keep proof of every single thing they pack, yet the airline pushes the loss onto the customer for damage that happened in their care. Still waiting for a resolution after several months. Really let me down as a customer.

This airline lost my checked luggage and bungled the entire claims process with shocking carelessness. I provided everything they asked for right away - all my original receipts adding up to nearly a thousand dollars, plus a complete list of what was in the bag and the suitcase itself. Instead of honoring those receipts, Air France kept insisting on a payout that was way less and never explained where that number even came from. Their representatives dodged my questions, wouldn't let me speak to anyone higher up, and shut my claim down on their own terms while claiming my reimbursement matched what I'd submitted. That's completely false. It seems like the airline relies on stalling tactics, vague references to their policies, and closing cases early instead of doing honest reviews or taking responsibility. You shouldn't have to keep receipts for every single item you pack, yet Air France wants customers to eat the cost of their own baggage failures. Still nothing after all this time. Truly let down and I can't recommend them anymore.

They hit me with a 70 euro charge for a bag that was over the weight limit by just 2 kilograms.

They charged me 70 euros because my bag was only 2 kilograms over the limit.

A week later and I still haven't gotten my luggage or any update about it. My flight was cancelled and I was left scrambling to figure things out with two young kids and no help from anyone. No lounge access, no explanations, nothing offered. It was like a nightmare where money doesn't even matter when you're that uncertain. I paid big money for business class tickets thinking that would help if things went wrong, but apparently not.

Hands down the worst airline I've traveled with. Every single flight got rescheduled with barely any notice, and one early morning departure got changed at nearly 10pm the night before without me seeing it until I happened to check my email. What was supposed to be a quick Paris connection turned into four different stops that dragged my travel day past 24 hours instead of the expected 10 or so. Clearly they care more about their bottom line than making sure passengers are happy. It's no wonder they're owned by the same company as another airline that's equally frustrating. I've flown everywhere in recent years and no other carrier has stressed me out like this one. They ignore what you pay extra for and don't even bother with special requests like the vegetarian meals I'd specifically selected and verified before boarding. Customer support basically doesn't exist. I'm relieved I won't be flying with them ever again.

Took flight AF3129 on November 27th and the cabin was sweltering at 30 degrees Celsius, and I have a thermometer and photos to back it up. When I asked the flight attendant about turning down the temperature because it was unbearably hot, she just gave me a smirk and said the cabin was perfectly fine. It was like sitting in a sauna. Other passengers were taking off layers, but those two young attendants seemed totally fine with the heat, even laughing to each other as they passed by. Very pricey tickets for a genuinely uncomfortable flight with unfriendly staff. I usually fly with KLM and have great experiences, where staff is respectful and the cabin temperature is reasonable. When they do have temperature issues, they actually help fix it with a smile. But this was the opposite. On my winter route, KLM recently switched to this carrier, and honestly it's a big step down. Staff is rude and the cabin is always way too hot. Today it was a brutal 30 degrees. I have the photos to prove it.

Total disaster. I waited forever for three bags and by the time they finally showed up it was way too late to make my connection to Zurich. Skip this airline entirely. Their parent company should've let them fail.

Flight to Salvador was held up by more than six hours following another delay that morning, and then our luggage went missing for almost two weeks. Air France didn't offer real help the whole time we were traveling, so we had to cover hotel stays and it completely wrecked our vacation plans. Afterward, we tried getting reimbursed for all our extra costs, which totaled hundreds, but they only gave us 100 euros even with receipts for everything. They'll throw the legal minimum of 600 euros per person at you but ignore the hassle, the costs, and the vacation time we lost. It's heartless and there's no real service: really frustrated. We've flown with these carriers many times because of their reputation, but they honestly don't deliver any better than anyone else. This was our last flight with them.

I'm not getting treated well by this airline as a customer.