airindia.in Reviews
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1.4 / 5
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airindia.in Reviews
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Patricia Jacobsen
April 12, 2026
Bad Experience
My first journey with Air India and probably the last. Flight attendants were not friendly, their tones sounded sarcastic They were all frowning. Flight entertainment was out of order. It’s torture when you have a 9 hr flight. Seats were broken. Meal was not good. The chicken in non-veg was so hard and dry as well as the bread. The interior of the plane is old and untidy. Air India—- Such a disappointment!!!!!
Zaid Mohammed
April 11, 2026
Worst airline customer service ever
Worst airline customer service ever. I highlighted two incidents of massive flight delays, roaches in the flight, sub-par meals and prejudicial treatment by their ground staff. Air India's only response to this was that they are looking into it. It has been a month and that's the same response I keep getting when I chase up.
Bindal Lakhara
April 11, 2026
I flew from Uk(gatwick) airport to…
I flew from Uk(gatwick) airport to Ahmedabad non-stop flight on 9th April and it was delayed.First 8PM then approx 9:30PM, when got boarding pass they told it is delay and time is 11:50pm and Air india given us food vouchers and that is great experience.After that time again delayed to 00:30am.Finally we entered into Plane at 00:30am and flight was not ready to fly. And finally it flew around 01:30am.We all passengers were tired because of unnecessary waiting for this long.BUT Here was a game changing happened.The Staff in the plane was awesome. Special treatment and services they served it was marvelous. also they co-operate in all situations. We enjoyed a lot in the Plane. We all majority passengers come to know each other while enjoying journey and all staff never lied down us. Whenever whatever we demanded food, water, soft drinks, hard drinks all time immediately attended without any hesitation and with the smiling faces.We all given claps for whole crew and we specifically asked all the staffs name to write down in my this review.We expect Air india to please give them some benefits to those staff, I am writing their names below here.Flight: A1160-LGW-AMDDate: 09/04/26CREW NAMES1)Vishal thapper (he is genius and very kind chief executive)2) ERTA FANOJIYA3) Langlent ombi Thong ame4) Shashak Shukla5) Ryan gawadres6) Harsha mahadik7) Mihaz shaikh8) Sana Saifi9) Shilpa mishra10) Romona dsouza11) Újayec bancrice12) pamla shakaSpecial recommendations for all these about crew members who given us business calss facilities in economic class flight.Thank you Air India
Pratik Kaliya
April 11, 2026
Formal Complaint Regarding Extremely Poor Service – Air India Business Class (Booking Ref: AMHUST)
Dear Sir/Madam,My name is Suman, and I am writing to formally lodge a serious complaint regarding the extremely poor and unacceptable service I experienced while travelling from London Heathrow to Delhi on an Air India flight AI 2018 (Booking Reference: AMHUST, Seat: 3F).I had booked a Business Class ticket, expecting a high standard of service. However, my experience was completely disappointing, stressful, and unprofessional from start to finish.Firstly, my flight was originally scheduled for 8:40 PM, and I received an email stating it was delayed by 40 minutes. To confirm, I contacted Air India customer care in the UK. I was given conflicting and incorrect information regarding the departure time, which created confusion.Around 6 PM, I specifically asked the customer service executive about the latest check-in and boarding time. I clearly informed them that I would arrive at the airport around 8:30 PM (approximately 50 minutes before departure). I was assured that, as a Business Class passenger, I would receive priority check-in and that this timing would be acceptable.However, upon arriving at Heathrow Airport at approximately 8:25 PM, I was shocked to be told at the counter that check-in was closed and that I would not be issued a boarding pass. Despite explaining my prior conversation with customer care and my Business Class entitlement, the Airport Duty Manager, Mr. Sarvanakumar, behaved in an extremely rude and unprofessional manner.He refused to assist me, stated that even Business Class passengers would not be accommodated, and shockingly demanded extra payment to allow check-in baggage. This was completely unjustified, as my ticket already included baggage allowance.When I questioned this, he became aggressive and disrespectful. When I asked for his name and informed him I would file a complaint, he responded with abusive language, saying “bad word” and that he did not care about any complaint. This behaviour is completely unacceptable and unprofessional.Due to his actions, I was put under extreme stress and was forced to rush unnecessarily. He also instructed the gate staff to close boarding if I did not reach by 9:00 PM.To make matters worse, I witnessed another passenger with a Business Class ticket being allowed to check in and drop baggage after 9:00 PM, simply because they had an Air India staff reference. This clearly indicates biased and discriminatory behaviour.Even after boarding, the issues continued. My Business Class seat (3F) had a faulty cabin slider, meaning I did not receive the privacy and comfort I had paid for. Despite raising this with the cabin crew and requesting to speak with a manager, no one attended to my concern.I paid over £1600 for this ticket and received one of the worst travel experiences of my life. Additionally, my luggage remains at Heathrow Airport due to the earlier refusal to check it in.This entire experience reflects extremely poor service standards, lack of professionalism, and unacceptable customer treatment.I have supporting evidence, including photos and records, and I request:A full investigation into the behaviour of Mr. SarvanakumarAn explanation for the inconsistent and misleading information providedCompensation for the distress, inconvenience, and service failureImmediate assistance regarding my stranded luggagePlease treat this matter with urgency. I expect a prompt and serious response.Yours sincerely,Suman
Nancy Khandelwal
April 9, 2026
The worst airline with worst customer…
The worst airline with worst customer service advisor aishwarya !!!! please dont book air india
Erin
April 8, 2026
Avoid at all costs!!
Avoid at all costs!!! Wish I could give zero stars. I had 4 flights with them last month and it was the worst flying experience I’ve ever had. Long lines to check in/ drop bags, the planes were incredibly old and falling apart, my screen didn’t work on my 11 hour flight and they offered nothing as economy was full and refused to move me to an open premium economy seat, the food was disgusting and offered just one meal and one snack for the 11 hours. Also experienced god awful turbulence which isn’t their fault however the plane was in such terrible shape I honestly thought it would crash. Tried contacting customer service multiple times and they completely ignore you and refused to respond.
paula lunn
April 8, 2026
Air india cancelled my flight
Air india cancelled my flight , it took them 16 days to get me on another flight home , i had to pay for hotels food ect , i contacted air india for a certificate to give my travel insurance , but the statement only said flight cancelled , did not give a reason why ( travel insurance need a written reason ) , so i phoned air india was on phone for 20 minuets , the agent said he would send a link , but this link only gave access to a bot that went around in circles , no live help except by phoning and then sent useless link that does nothing , i am very dissatisfied with air india , i need a written reason to be able to claim on my insurance and they are not giving any support or help , VERY POOR SERVICE
Dipak
April 8, 2026
Plane was old and dirty
Plane was old and dirty. No in-flight entertainment working on both outward and inwards flights. 2 hours delayed as well. In-flight meals were really sub standard for long haul flights. Flight attendants tried their best in dealing with many complaints. If you want traveller's money you'll really need to do more Air India..
ahmad hamdi
April 7, 2026
Deceptive Pricing & Refusal to Support: The Air India Bait-and-Switch
I booked two tickets from New York (JFK) to Bangkok (PNR 99U5N6) for a total of $621.60. Due to safety concerns regarding the current war climate, I attempted to reschedule for November, only to be met with systemic misrepresentation and dismissive customer service.The Bait-and-Switch:Air India’s official FAQ page and their own on-site AI Assistant explicitly quoted a modification fee of INR 3,000 (~$36 USD) for my specific ticket (Class: YXWDWD, S). However, when I spoke to their supervisor (Case #16898008882), I was quoted an astronomical $1,069 just to change the dates—nearly double the original cost of the entire trip.Customer Service Failure:March 21: The app offered a mere $15 refund for a $622 purchase.March 22: Agent Anitesh (Case #38039727) was unhelpful and dismissive of safety concerns.April 7: After a week of emails proving their own AI bot confirmed the lower fee, Air India sent a final response stating they "shall not be engaging in any further correspondence" regarding this matter.It is entirely unacceptable for an airline to provide one price through their official digital support channels to encourage booking, only to demand predatory "fare differences" later that exceed the original ticket value.I have maintained my active booking segments and am now considering filing a formal complaint with the US Department of Transportation (DOT) for unfair and deceptive practices under 14 CFR § 399.80. Travelers beware: Air India does not honor its published policies and will "ghost" you once you provide evidence of their errors.
Frederikke T
April 7, 2026
Very poor experience with Air India
This is by far the worst experience I have ever had with an airline. Our total travel time was extended by 11 hours, and the customer service throughout the process was highly unsatisfactory.We were originally scheduled to fly from SIN to DEL on 6/4 at 09:00, arriving in CPH the same day at 18:40 (local times). Three days before departure, we were informed of a change: departure from SIN on 5/4 at 23:00 and arrival in CPH on 6/4 at 19:40.We contacted customer service immediately, as this change caused us to lose half a day of our holiday in Singapore, where we had already booked a hotel. We were informed that the flight was overbooked and that we no longer had confirmed seats. Customer service assured us that we would receive compensation, meals, hotel accommodation or lounge access, and that this was registered on our case.At check-in in SIN, this information was confirmed.However, upon arrival in DEL at 02:30, the transfer desk initially refused to review our case. After speaking with a supervisor, we were informed that the airport hotel was fully booked and that a visa should have been arranged three days in advance—contrary to what customer service had told us. Lounge access was also denied due to internal policies.We were instead referred to a single restaurant offering a very limited pre-set meal, which was not adequate. As a result, we had to purchase our own food and spend approximately 10 hours in the airport without rest facilities.On the final 11-hour flight from DEL to CPH, the in-flight entertainment system was not working at all.Overall, the experience was characterized by inconsistent information, lack of proper assistance, and failure to deliver on basic passenger rights. Air India should improve coordination between customer service and airport staff, and ensure that passengers receive accurate information and adequate support during disruptions.I cannot recommend flying with Air India based on this experience.
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