alamo.com Reviews
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1.9 / 5
Average user rating
2917
Total reviews
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alamo.com Reviews
Read real experiences from customers of alamo.com.
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G. Sabanashvili
January 10, 2026
economybookings.com
I booked a car online through EconomyBookings and the payment was successfully charged to my card. At the rental desk (ALAMO, Barcelona Airport), the agent registered my passport and driving license, but when I went to the parking area, the car was not provided. No explanation was given.When I asked about a refund, the ALAMO employee simply said it was “not their problem.” I contacted EconomyBookings support by email several times, but only received standard template replies with no real help. It’s been over four weeks, and I still haven’t received my money back.Very poor communication and zero responsibility from both the aggregator and their partner. I strongly advise avoiding EconomyBookings — you risk losing your money without getting a car.
thea glashoff
January 10, 2026
Easy, kind and reliable
Booked a car in Vegas and retuned it in LA. It was cheap, the pickup was easy, the car was good and the return was smooth aswell.We even had a small rock hit the windshield and make a mark, but wasn’t charged even though we expected to be. So I feel like they don’t charge you without reason and is actually a stand up company.
Hasan Alhaddad
January 10, 2026
Terrible
Terrible. I sent this email to the corporate but they ignored it:Dear President of Alamo Rent A Car,I am writing to formally escalate a matter involving a failure to deliver a promised reimbursement made by an Alamo manager following a documented service failure. This email serves as a formal request for resolution.I reserved a Premium Crossover vehicle through Alamo (Confirmation #1589241299) for pickup on November 27, 2025, and return on November 30, 2025, at the Nashville International Airport location.At pickup, the premium crossover assigned to me had a non-functional touchscreen, rendering key vehicle features unusable. When I attempted to select another available premium crossover, an Alamo employee denied me access to that vehicle and instead released it to other customers who arrived after me. Despite assurances, the employee was unable to repair the touchscreen.I was then informed that no premium crossovers were available and that my only option was to accept a minivan, which was not equivalent to the vehicle class I reserved and paid for. I requested managerial assistance.The on-site manager apologized and explicitly committed to reimbursing 50% of my rental cost as compensation. He provided his direct contact information and stated that a reimbursement check would be mailed to me. The manager’s phone number was (843) 450-6441.Following the rental, I communicated with the manager via text message multiple times. In those messages, he repeatedly confirmed that the reimbursement check had been sent. Screenshots of these text communications are attached for your review.To date, no reimbursement has been received. When I contacted the Alamo Nashville Airport office yesterday afternoon, I was informed that no reimbursement or check had been issued or recorded, and the agent told me that a manager would contact me at my phone number for further investigation. Subsequent attempts to contact the manager have gone unanswered.This situation constitutes:Failure to provide the reserved vehicle class, andFailure to honor a documented and manager-approved reimbursement commitment.I am requesting immediate resolution of this matter by issuing the promised reimbursement without further delay. If this issue cannot be resolved promptly, I am prepared to pursue further escalation through corporate consumer relations and formal dispute channels.I trust that the executive review will result in a swift and appropriate resolution.Thank you for your attention. I look forward to your response.Sincerely
Thanathorn Prapamongkol
January 6, 2026
Very unsafe and disappointing experience
Very unsafe and disappointing experienceWe booked an appointment to collect the car in the morning, but even with a confirmed time we had to wait over 40 minutes because they said the car was not yet available.In the middle of winter, they gave us a car with summer tyres, which was extremely dangerous. We slipped on the road many times and genuinely feared for our safety.Because of this, we contacted their Aberdeen branch, who were very kind, helpful, and professional, and arranged a car change. Unfortunately, this still wasted almost three hours due to a mistake that was not ours.What made this even worse was the lack of care from the Glasgow branch. There was not even an apology from the person who answered my call, and they showed no concern for customer safety at all. They only offered a one-hour extension, which was completely unfair given the circumstances.A stressful, unsafe, and frustrating experience. I would not recommend this company, especially in winter conditions.
Jade McCartney
January 5, 2026
Alamo (O’Hare Airport) was great
Alamo (O’Hare Airport) was great. The gentleman who served me was very informative and professional. They gave me three vans to choose from and the one we chose was very nice and clean. No complaints from me
Lina Veiveryte
January 5, 2026
On December 30
On December 30, we had reserved a car at Barcelona Airport and received all confirmations. However, upon arrival, the staff informed us that our reservation had been canceled. No explanation was provided for this situation – the employee only said, ‘I cannot help, the system did this.’ When requesting another car, we were told that there were no available vehicles at the moment and nothing could be done. As a result, we suffered both moral and financial damage, as we had to rent a car from another company at a significantly higher price
Nicholas Hitz
January 5, 2026
Rena is a superstar!
The customer service from Rena was exceptional. Her welcoming smile and positive attitude helped get me excited for my stay in FNQ. She was informative and kind. She also went above and beyond to tell me a few things about the local areas I was travelling to and handed me a map. Five stars for Rena!I ordered the mystery car and recieved a VW Polo. It had plenty of grunt on the highway and was a perfect car for just me. It was good on fuel, had a phone charging pad, and wireless Apple car play.I paid for the full cover package which included roadside assist, tyres and windscreens, and zero excess. It ended up being the same price as the rental but the total cost was still ok.Dropping the car keys back was easy however there are no airport signs for Alamo car rental return so I just dropped it off in row H where I picked I up.I would definitely use Alamo again!
Katty Danni
January 4, 2026
Unexpected Damage Claim!!
The car already had many scratches when we picked it up. Because of this, we were worried about a possible damage claim. However, the staff at the Madrid station clearly told us that only dents above a minimum size would be charged, and that small scratches or bumper marks were acceptable under the agreement.My husband, an 51 years old and very careful driver, drove and parked the car cautiously at all times. We did not hit anything. When we returned the car, its condition was exactly the same as at pickup. We did not see any dent or scratch on the rear of the car.Despite this, we later received a surprise damage claim. This experience was disappointing and felt unfair.We submitted our videos and photos of the car when we picked up and returned to Alamo and requested further details on the claim but no response yet.
Tony
January 3, 2026
Scammed me out of $2,000
Rented a car in October and they randomly charged my account $2,000 in December without even contacting me so not rent from them awful company
Trish Johnson
January 1, 2026
Alamo stealing money through third party vendors.
Alamo canceled my reservation and kept my prepaid money. Because it was booked through Expedia under a “no refund” policy, they claim they don’t owe me anything—despite the cancellation being their decision, not mine. Zero accountability. I’m out $300.
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