alexandalexa.com Reviews
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1.3 / 5
Average user rating
1383
Total reviews
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alexandalexa.com Reviews
Read real experiences from customers of alexandalexa.com.
Brands may not incentivize or pay to hide reviews.
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sury lax
April 25, 2025
Worst company ever
Worst company ever. Don’t trust them. I ordered an expensive baby blanket never got the item. And they don’t wanna refund me… I spoke to my bank they closed the dispute.. so where is my refund ??? long story short - still didnt get my refund, and no reply.. only communication is on reviews.. its may 21 2025... still no update... its a shame to see such a nasty company..
Anna D
April 7, 2025
Staggeringly poor customer service
Staggeringly poor customer service. Have been sent an incorrect item (rather than the coat I ordered) and the company will not refund me for the coat and have instead suggested I send back the item I didn't order (at my own expense). It's actually pretty outrageous, but apparently not criminal. Just feel very let down.
Shilpa
April 6, 2025
Terrible- they don’t make it clear that…
Terrible- they don’t make it clear that to receive the parcel outside of Sweden you’ll be subject to more taxes. They won’t refund either. Won’t buy from them again. Already overpriced.
Anna Browne
March 6, 2025
I had been shopping on the Alex and…
I had been shopping on the Alex and Alexa website for many years without any issues. However, in January this year, I ordered clothes for my children and, without any prior notice, received a notification from UPS stating that I had to pay a tax of over 70% of the parcel’s value. I had already paid for shipping, as I always had before, but I had never been charged this tax until now. The tax was issued from the UK, while the parcel was sent from Sweden. After corresponding with customer support, I was told that the agent had misunderstood where the parcel had been sent from, that they didn’t know, and that they had simply issued the tax.She said I have mistook your order to be UK. No one even apologised.
malih1
March 4, 2025
I have been buying from them for years
I have been buying from them for years. Large sums spent with them. Seems success went to their head. Now it is impossible to pay. I have tried all my cards and the site seems to be rejecting all payments from the UK. But the real point is this - There is NO customer service, None. There is NO phone number, there is NO email! They have a web form and once you fill it they say they may get in touch in 48hrs! Would you have confidence spending several £100s with them with this level of customer service knowing you will never be able to retrieve it if there was an error? Shame
Consumer
January 12, 2025
Do not buy from this website
Do not buy from this website. I’ve been a client for years. Disappointing what a scam this site has become. Unclear about changes in shipping and customs clearance, clients paying double tax with the website pocketing the VAT they charge clients on the website and totally unhelpful customer service. Brands shouldn’t keep dealing with Alex and Alexa.
Melanie
January 9, 2025
Return fee is £34.99 from UK - dreadful
I used to happily shop with AlexandAlexa all the time, so didn't realise they had changed their returns policy more recently. The cost to make any return from the UK is now £34.99, which seems to be designed to preclude anyone from making returns. Disgraceful. I have since seen many other similar complaints on here and have seen the identical bot responses from AandA to every single one. The vast majority of other retailers seem to be able to do returns in a reasonable fashion so their excuse is nonsense. I will never shop with AlexandAlexa again. Back to ChildrenSalon I go.
Shayna P
December 18, 2024
Sneaky company
I have used alex and alexa for years. I recently made an order to replace a yelow rain suit my daughter had when she was younger. Now, the colour is way different than prior years so I want to return it. With that I am now being charged 40 to return which is illegal.In prior years they covered the cost to return, so my last time ordering i was hit with the surprise of having to pay to return. I wrote the company who were entirely unapologetic.Now, this order, I thought I was buying sure things, and wouldnt need to return, but I do. As such, when registering my return I have now been made awware they will charge 40 to retun the order. The last time i raised this sudden process change I suggested they should notify customers onthe check out page that their policy had changed.Obviously no one reads the polcies of stores that they have used many times before. So seems this sneaky company would like to contine changing thei policy without trying to make loyal customers aware.
Rebecca Smith
November 28, 2024
Rip off return Fee
Wow trying to charge a return fee for an item I would have liked to exchange. The return fee costs more than the boots. Avoid this company at all costs. Rip off merchants.
Charlotte A
October 19, 2024
Awful customer service
Awful customer service, do NOT buy from this company!!!Part of my order did not arrive. I have been emailing customer services for WEEKS with no resolution. No product sent out, no refund.
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