allbirds.com Reviews
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February 10, 2026
by: Jennifer Hunter
3.9 / 5
Average user rating
2593
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for allbirds.com.
Brands may not incentivize or pay to hide reviews.
allbirds.com Reviews
Read real experiences from customers of allbirds.com.
Brands may not incentivize or pay to hide reviews.
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E Szukala
February 7, 2026
Beautiful shoe not for wide widths
Womens Steider (Explorere) . Beautiful shoe. Definitely not for anyone with slightly wide feet. Have multiple pairs of all birds. This is the only model that is very tight for wider feet I opted to keep these as I modified the width. In order to wear them I had to remove the shoelaces put a form inside that stretched them out for over a week. Now they fit well because mine are dark green, you can't even really tell the shoelaces aren't there.. now I love to shoe and the fit
Rob Lilburn
February 2, 2026
Great quality!
Great quality!
Christine Allen
February 2, 2026
Bought some socks
Bought some socks. I love your socks they are hards wearing and fit beautifully.
Mr Gibson
February 2, 2026
Very comfy
Very comfy, my first pair will be buying them from now on!
Dario
January 31, 2026
No longer comfortable
I had Tree Loungers for 4 years, and they were great.They stopped making them, and all the variants I tried were uncomfortable. And even after buying, it's not possible to leave a review on their site.
John Tuhey
January 27, 2026
Buyer beware
Been a loyal customer for years. Bought probably 10 pairs of shoes from them. Returned an equal amount. Because until you get them and try them on and see fit and feel, you don't know. I went to order last night and found after many different contacts that I'd been banned for too many returns. No warning, nothing. Just see ya. They are having serious financial difficulties, so they are cutting customers in effort to get more profitable. Not sure how that will work. But will look for good alternative. From what I can read, they won't be in business much longer.
Jody
January 26, 2026
POOR CUSTOMER SERVICE and no QC in sizes!!!
My experience with "Allbirds" has been very poor! The sizes are NOT consistent. I'm a true size 7 and bought 2 pairs (of the same kind, different colors) and 1 fits great, the other like a size 6! I returned the one that fit a whole size smaller, along with a picture of both pairs I bought, side by side, and you could see the difference in size, very obvious! It takes several days....or NOT at all to get a response from their customer service! Several times asked them to call me to get this worked out....nothing! When they did "finally" refund the one pair, they didn't give me full refund, almost $10 less than what I paid! I wrote them to ask how they got that amount.....no response! My son bought me a pair of slippers for Christmas, size 7 and they go 2 inches past my heel! NO QUALITY CONTROL with Allbirds!! I asked my son to STOP buying from this company! NEVER will I buy from them, poor POOR Customer Service.
Jess Price
January 25, 2026
Great customer service
Great customer service. Received my order very quickly, unfortunately there was an issue with the trainers so I emailed customer services straight away who almost immediately responded and offered me several different ways to resolve the issue. This was sorted within 24hours and the trainers are very comfy so I'm very happy and will be purchasing from Allbirds again.
customer
January 24, 2026
items were delivered by EVRI and left…
items were delivered by EVRI and left in an open area and stolen. Allbirds have said that because it was left outside, it is considered delivered, regardless of being left in plain sight. they will not give me a refund
Kevin
January 24, 2026
Customer service will pass you around and not read previous messages
Order a pair of shoes and had them accidentally sent to an old addrss since I just moved. I attempted to work with their customer service to do anything about this, since I couldn't get access to my old buildings drop off location and because of the shipping method Allbirds uses I can not make any changes or hold with fedex. I ended up getting passed between 3 different customer service people who failed to read my responses to the last person and give me the same answers and forcing me to repeate myself multiple times. This is either a chat bot getting feed my emails as new conversations every couple of messages or a very lazy and unhelpful customer service team. I am just trying to work out some way I don't end up with no shoes and out $60.
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