amtrak.com Reviews
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1.7 / 5
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867
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amtrak.com Reviews
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T.J. Garrison
February 7, 2026
Terrible
Terrible with a capital T
Cheryl Ingram
February 5, 2026
The train was clean and the staff was…
The train was clean and the staff was friendly. They even sent a bus to pick us up when the was canceled due to weather.
K Valentini
January 31, 2026
Amtrak Coast Starlight
Amtrak Coast Starlight – Disappointing Customer ServiceI took the Amtrak Coast Starlight from Oxnard to Salinas, a trip of about seven hours. Overall, the ride itself was fine, but one experience really stood out—in a bad way.Before boarding, I picked up a Starbucks coffee for the long trip. I prefer my coffee hot, but unsurprisingly it became lukewarm fairly quickly. I went to the café car and politely asked if either the attendant or I could heat my coffee in the microwave for 30 seconds.I was told no, because the microwave was “only for food purchased on the train.”That response honestly left me stunned. I wasn’t asking for free food, special treatment, or anything unreasonable—just a small courtesy. Heating a cup of coffee for half a minute costs Amtrak nothing. Instead, I was met with rigid rules and zero flexibility.What happened to common courtesy and treating fellow humans with a bit of kindness? This felt like unnecessary gatekeeping rather than customer service. For a long-distance train marketed as a relaxed, comfortable experience, this interaction was anything but.The scenery may be beautiful, but customer service like this leaves a sour taste. Amtrak could do much better by empowering staff to show basic consideration instead of hiding behind rules that don’t really matter.
Ozipco US
January 20, 2026
crazy service
crazy service ! speand 2k usd , they dont know how to behave with customers , that's why you guys loosing your business
SP
January 16, 2026
When is a 50% off deal NOT a deal?
…when added fees = the regular price, plus the cost of the product.Received a promo offer email from Amtrack entitled “ Subject: Our best USA Rail Pass deal yet (❗)“ advertising 50% off. Sounds Amazing right? I clicked on the link right away to see what it was all about.Yep, they’re offering the US Amtrack (Coach) Rail passes for $250 instead of $499. (Technically it’s a little less than 50%, but I could live with that).But there’s fine print, and it needs to be read with a magnifying glass. I had to polish mine and re-read it twice to be sure I wasn’t mistaken.The cost of the pass is reduced to $250 but…1- The pass expires 120 days after purchase.2- Each SEGMENT of travel requires an additional $25 fee, with a maximum of 10 Segments allowed which have to be used within 30 days of the first.So what’s the $250 sale price + $250 in (10) added segment fees equal? Full price of $500!But wait, there’s more! (This is where it gets interesting…)Example: if you need to get from Los Angeles to Sacramento, California, that itinerary requires 2 Amtrack busses and a train ride for a total of 3 segments. 3x$25=$75, and the $250 cost of the pass you now have to use up in 30 days…plus $25 for any other segment transfers.Regular coach fare for the same trip is only $63 without the rail pass and added $75 fees! This means that with the “rail pass 50%off deal” you’re actually paying more overall.What a deal…but for who?!Do they really think we can’t do the math?Whoever dreamed this one up (and those at “corporate” who approved it) should be embarrassed it was publicly advertised, and apologize (just as publicly) to those on the front lines (who are paid peanuts) and have to enforce this dastardly double-dealing.Question:How is it that other countries and domestic city/county rail travel does it so much better?Answer:Being able to proof-read and do the math helps. Remembering this is a Service that supposed to benefit an entire nation…and provide working wifi, also as advertised.In addition to the long overdue overhaul of infrastructure, web, amenities, and customer service, this single example illustrates why Amtrack is failing, and why this country needs and deserves far better options.
Diana Gallagher
January 14, 2026
Train 5 hours late...upgraded for $200…
Train 5 hours late...upgraded for $200 and ended up with a filthy sleeper. Never again.
Davey Green
January 12, 2026
Zephyr Roomette
Enjoyed the views from Emerville to Chicago. Rocky Mountains were incredible to see from the train.Cabins were quiet at night.Allowed to consume own drinks in private cabin.Restaurant Deck was included and 1 drink included with meals (beer/wine/Cola/etc).
Russell Searles
January 9, 2026
I planned our 50th wedding anniversary…
I planned our 50th wedding anniversary around our Amtrak trip to southern California. We made it to Chicago from Jackson MS on 12 Dec without a problem, rested in the wonderful Metro Lounge and then things went bad. After we left Chicago (13 Dec) we were informed the Dining Car was out of commission because of a faulty dishwasher hot water system and they were unable to prepare hot fresh food because they couldn't properly clean their cookware. Our Flatiron Steak anniversary dinner turned into a microwaved grilled cheese from the club car. No hot cooked food 13-15 Dec.To make matters worse, the heating system was sporadic at best (it was about 11 degrees when we left Chicago) so it was a very long and cold night.Our return trip on 2Jan was fine with no problems but the best I could get Amtrak to do for compensation was a $450 voucher for another booking, good for a year. (don't know if we will have recovered by then).We really liked travelling by train but now we may be flying again.
Rebecca Shelton
January 4, 2026
I rode the Texas Eagle from Longview
I rode the Texas Eagle from Longview, TX to San Marcos, TX on Dec 24, 2025. The train was 30 minutes late leaving then experienced a significant delay in Ft Worth, I believe a different engine was needed. Not sure what was wrong which is concerning. While the staff remained nice, upbeat & helpful that was the only plus. This train is old, filthy & in need of updates including a bathroom you can turn around in. I think Amtrak would be a good experience & a viable option, even tho it takes much longer, if they would get a new, updated train. It had been 9 years since I rode before & it was the same train only older & dirtier. I do not ever plan to ride Amtrak again unless they invest in a new train. It was crowded, hot & not an overall good experience. It did get me to my son’s eventually & I’m grateful for that.
yaumaris aguiar
January 3, 2026
Aggressive Behavior by Jamal in Café Car
Jamal will make sure you have a horrible experience.On our trip with my family from New York to Rochester on Train 49, we went to the café car around 8:00 PM and encountered one of the worst customer service experiences I’ve ever had.Jamal, who was working in the café car, became immediately hostile toward me over a very minor situation. I simply moved a small bag of potato chips inside a box that I was paying for so a bottle of water would fit. Instead of calmly addressing it, Jamal got aggressive, confrontational, and stood in my face as if he was ready to start a fight. His behavior was paranoid and escalated quickly for no reason.I told him there was no need to be hostile or have an attitude, at which point he told me to sit down and refused to serve me at all. His behavior was extremely unprofessional, intimidating, and inappropriate—especially while dealing with passengers and families. I genuinely felt unsafe during the interaction.Based on his behavior, it appeared that Jamal may have been under the influence of drugs or alcohol, or otherwise unfit to be working with the public at that time. This experience completely ruined what should have been a normal train ride.Amtrak seriously needs to address how this employee interacts with passengers, because no customer should ever feel threatened or disrespected like this.
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