anantara.com Reviews
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3.1 / 5
Average user rating
24
Total reviews
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anantara.com Reviews
Read real experiences from customers of anantara.com.
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Sarah
February 28, 2026
The most beautiful stay in Bangkok
We arrived early and we were surprised by a wonderful upgrade to a suite. We only had a one night stay which was disappointing for us as this hotel is magical. Staff Service is exceptionally good the facilities and pool all top notch. We will definitely be back. 10 out of 10 really. Wished we had more than one night.
Xin
December 3, 2025
Just normal
Just normal
Martin De Vries
October 16, 2025
Booking experience ruined our trust before arrival
We booked directly on Anantara’s official website, received confirmation at a much higher rate, and were given empty explanations about “fluctuating rates.”Despite clear evidence and a formal complaint, no one took responsibility — not even General Manager Jason Kruse, who ignored our correspondence.This isn’t about the money; it’s about integrity and respect.We found another resort and had to pay more, but at least there we felt valued.Anantara should remember: genuine hospitality starts long before check-in.
DAVID JOHNSON
October 9, 2025
We have just returned from a wonderful stay in the Anantara Resort in Lawana
We have just returned from a wonderful 10 night stay in the Anantara Resort in Lawana Bay Koh Samui. A truly relaxing ands wonderful stay. The accommodation was just how we imaged it would be, with good air conditioning and then and ethen a veranda where one could lounge under a fan. The restaurants and lounges were very acceptable, as were the staff throughout the resort. A special mention to the buggy men who transported us to/from the beach. Always working with a smile and an interest in our requirements.
Yugesh
September 30, 2025
My stay at Anantara Mina was…
My stay at Anantara Mina was outstanding the resort is beautiful, well-maintained, and offers excellent dining and facilities. What truly made the experience special was the exceptional service from Mr. Wasiu Ola at the concierge desk. He was warm, professional, and went above and beyond to make sure everything was seamless, from recommendations to arrangements. Wasiu’s genuine care and attention to detail elevated my stay and made it unforgettable.
Myint Thein Tun
June 26, 2025
Minor Hotels – A Global Brand That Failed a Young Employee and His Family
As the parent of a former staff member at Desert Islands Resort by Anantara, I feel deeply betrayed by how Minor Hotels Group handled my son’s unjust termination. Over a small amount (AED 235, which was returned), he was coerced to sign a written confession without HR or legal support. No meaningful inquiry followed, and multiple emails to the Group Director and Whistleblower team went unanswered.This case wasn’t treated with empathy, ethics, or even basic professionalism. A company that boasts about global standards should not bury junior employees' dignity to protect internal senior management mistakes.I urge potential employees and customers to question how much Minor Hotels truly lives its values.
Rafael
June 2, 2025
Disappointing Experience for a Supposed…
Disappointing Experience for a Supposed 5-Star HotelI stayed at this hotel for 5 nights. While the hotel itself is beautiful and the staff were generally friendly and welcoming, my experience fell short of what I expected from a 5-star property.There are definitely areas that need improvement. Housekeeping did not clean the room before midday on any of the days I stayed, which was inconvenient. On one occasion, they failed to replenish basic supplies such as water, soap, and coffee.More concerning, the towels were not changed for two days, and the shower was blocked. Although I reported the issue, it was never resolved during my stay.Upon check-out, there was a long queue with only one staff member at reception, leading to unnecessary delays.Unfortunately, despite some positive aspects, the overall service did not reflect the standards of a 5-star hotel. For that reason, I won’t be returning.
YEZ
April 5, 2025
Useless NamJai membership and HOSTILE STAFF
Useless NamJai membership and unfriendly and hostile staff today : 1) all the offers included in the NamJay membership are included in other plateforms such as Entertainer ( Buy one get one free deals for massage, hotel night, brunch, etc.). The membership is useless 2) Absurdity in their process : they implement a Referral system where you can refer your friends / family to enroll in annual NamJai membership… wait for it… the most inconsistent / controversial / baffling / ridiculous rule : YOU ARE NOT ALLOWED TO SIT IN THE SAME TABLE than your referred friends / family when dining together …. Today we were 3 referred families coming together to the brunch, they did NOT ALLOW US TO SIT IN THE SAME TABLE as they apply a rule of 1 NamJay per table, so instead of having 3 separate bills for each family they FORCED US TO KEEP 5CM DISTANCE BETWEEN OUR TABLES …. To make matters worse, the staff did not recognize our 3 NamJai memberships, resulting in us being charged for a brunch that is already included in our annual membership.
Afef koubaa
April 5, 2025
So disappointed with my experience today!
Useless NamJai membership and unfriendly and hostile staff today : 1) all the offers included in the NamJay membership are included in other plateforms such as Entertainer ( Buy one get one free deals for massage, hotel night, brunch, etc.). The membership is useless 2) Absurdity in their process : they implement a Referral system where you can refer your friends / family to enroll in annual NamJai membership… wait for it… the most inconsistent / controversial / baffling / ridiculous rule : YOU ARE NOT ALLOWED TO SIT IN THE SAME TABLE than your referred friends / family when dining together …. Today we were 3 referred families coming together to the brunch, they did NOT ALLOW US TO SIT IN THE SAME TABLE as they apply a rule of 1 NamJay per table, so instead of having 3 separate bills for each family they FORCED US TO KEEP 5CM DISTANCE BETWEEN OUR TABLES … (see the attached picture). To make matters worse, the staff did not recognize our 3 NamJai memberships, resulting in us being charged for a brunch that is already included in our annual membership.
Hela Triki
April 5, 2025
Unsatisfied and so upset
Review of NamJay MembershipI had an unfortunate experience with my NamJay membership recently, and I feel compelled to share my feedback.Limited Offers: I was disappointed to find that many of the offers included in the NamJay membership are also available on other platforms like Entertainer, such as buy-one-get-one-free deals for massages, hotel nights, brunches, and more. This makes the membership feel less exclusive.Hostile Referral Policy: The referral system has a puzzling rule that prevents members from sitting at the same table as their referred friends or family when dining together. During a recent brunch with three families, we were told we could not sit together. We were forced to keep a distance of 5 cm between our tables, which not only created an uncomfortable atmosphere but also complicated our dining experience. Instead of being able to split the bill naturally, we had to navigate these arbitrary restrictions.Billing Issues: To make matters worse, when it came time to pay, the staff did not recognize our three NamJay memberships, resulting in us being charged for brunch, which we believed was included in our membership. This oversight added to our frustration.
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