annsummers.com Reviews
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Join 81,698+ users reviewing Ann Summers Ltd. Read verified ratings and real customer experiences on annsummers.com before you order.
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3.4 / 5
Average user rating
81698
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for annsummers.com.
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annsummers.com Reviews
Read real experiences from customers of annsummers.com.
Brands may not incentivize or pay to hide reviews.
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Mr G
March 18, 2026
Discreet delivery
Discreet delivery, delivered fine(even though they used evri).
Ramona Aldea
March 17, 2026
Order came in time, very well packed!
Order came in time, very well packed, very discret packing which i liked!
Anon
March 17, 2026
The most incompetent company I have…
The most incompetent company I have ever dealt with. Having to raise a formal complaint with them to try and get money back for an item that has never worked. Lost count of the amount of times I have been asked for my personal information even after they have responded saying I can send the product back. The customer service is beyond horrendous they don't even read what they are responding to. I would never shop there again after this experience. I didn't have a good opinion of them before but since complaining my opinion has got far worse. Save your money and shop elsewhere much better companies out there.
Christine McArthur
March 16, 2026
Super Fast Delivery
Placed an order on Sunday morning, was delivered the next day. Quality of the products are excellent and the choice of lingerie is stunning.
S Platt
March 16, 2026
Shockingly Poor Customer Service
Shockingly Poor Customer Service – Weeks of Repeating Myself for a Faulty ProductI’ve never experienced customer service as frustrating as this.I bought a toy from the Nottingham store that was faulty from the very first use—it wouldn’t charge properly, cut out constantly, and was completely unusable. I explained this clearly, along with the fact that I live hours away and cannot return to the store, and that I no longer have the receipt.Despite that, Ann Summers repeatedly sent me the same copy‑and‑paste messages asking for the receipt I’d already said I didn’t have, or telling me to return it using a process that still required… a receipt. I must have repeated myself half a dozen times, and it was obvious nobody was actually reading my messages.I even sent a video of the fault, which they acknowledged receiving, then claimed they “couldn’t open” and asked me to resend. The whole thing became a loop of pointless requests and zero actual help.After weeks of this, I ended up literally begging for a customer service phone number multiple times, and as of yet, recieved no response.Now stuck with an expensive product that doesn't work and no way to fix the issue.
Nathan
March 16, 2026
Click and collect doesn't work
Click and collect doesn't work. They charge you and it takes a week to come. Then when you complain they cancel the full order
Angie
March 15, 2026
I have ordered several items of…
I have ordered several items of underwear over the last four months all of which were good quality and true to size and colour.The item's turned up promptly and arrived undamaged.
Andrea
March 14, 2026
Excellent service
Went in to your Cheltenham branch today and was served by Jess (from Worcester) she was very knowledgeable and was a big help.. she got me in the correct size & advised why I was having issues previously… went through all the styles available and suggested what would be most comfortable and supporting in conjunction with what I was looking for. As always the staff give excellent service at Cheltenham and I always leave with a purchase and happy.
Honey McKinley
March 14, 2026
Easy to shop the special offers
Easy to shop the special offers, good discount, arrived in a couple of days, properly packaged.
Lisa Yeagers
March 14, 2026
Got served by Lara in the Blackpool…
Got served by Lara in the Blackpool store, she was so helpful and very knowledgeable with the bra fitting service! She is an asset to the company
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