anovaculinary.com Reviews
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1.5 / 5
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123
Total reviews
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anovaculinary.com Reviews
Read real experiences from customers of anovaculinary.com.
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Checiches Andrei
April 8, 2026
My device failed in less than a year
My device failed in less than a year — it powers on and circulates water, but the heating function no longer works. After going through all troubleshooting steps, support refused warranty coverage.What’s particularly frustrating is the reasoning.Anova claims the warranty is void because the unit is a US model used in Europe. However:- The device was used with a proper voltage-controlled transformer (standard practice for US appliances abroad)- They explicitly admitted they cannot determine the cause of failure- They do not offer diagnostics or technical assessmentSo effectively, they are saying:“We don’t know what caused the issue, but we’re still denying the warranty.”That’s not a technical conclusion — it’s a blanket policy refusal.The failure mode itself (heating not working, while everything else functions) clearly points to a component issue, but this was completely ignored in favor of repeating policy statements.This level of support is unacceptable:- No investigation - No accountability - No willingness to stand behind a product that failed within a year Instead, the only solution offered was a 10% discount on buying a new unit.This experience has seriously damaged my trust in the brand.
özge muz
April 5, 2026
I purchased your product and during the…
I purchased your product and during the very first use, the head section came loose and opened up, exposing the electrical components. The product was not dropped or damaged in any way—this clearly indicates a manufacturing defect.I contacted your support team, but instead of resolving the issue, the process has only resulted in delays and unnecessary back-and-forth communication. I was first asked to send photos, which I did. Then I was told they were not received, so I sent them again. After that, I was asked to provide a video.The delivery condition of the product is evident. How could I possibly render it unusable on the first use? Also, aren’t your products covered under a warranty period? It appears you are unable to uphold even that basic commitment.If this issue had occurred after 3–5 months or a year, would you have even responded to my complaint? I will not recommend your product to anyone and will make sure others are aware of this experience. Not because I paid for the product—defects can happen—but because your after-sales support has been extremely poorly managed.
marc keralla
March 31, 2026
ANOVA PRECISION COOKER
The precision cooker was given as a gift. We used it two or three times and then didn't use it for a while. We went to use it again and the top piece that houses the electronics cam off and it stopped working. I reached out to customer service and they said w/o a receipt, they wouldn't do anything other than off a discount to purchase another one. I don't want to buy another one, I offered to send it back at my expense and they basically said tough S*#T.The product is HORRIBLE, the company is worse. Do not buy this product, or be prepared for major disappointment. As an aside, again, the product was gifted. What difference does it make if there isn't a receipt? It's their product! It's just another way for the company not to STAND behind their product. STAY AWAY FROM ANOVA CULINARY
bibi Kanengisser pines
January 24, 2026
Extraordinarily good customer service
We've had their sous vide for years, that works very well, and twice, when it had normal wear and tear issues, way beyond regular guarantee scope, they sent us a new replacement part free of charge. In my view this is an extraordinary customer service and I highly recommend them for that.
Andrew Rhodes
January 24, 2026
Money grabbing uncaring company
Anova’s recent shift to a subscription-based model is nothing short of a betrayal to its loyal customers. As an early adopter who purchased one of their original sous vide sticks in 2016, I am appalled by their lack of respect and support. After a hiatus due to serious health reasons, I was eager to return to my Anova, only to be met with a demand for a subscription unless I registered an account before 2024. This is a blatant cash grab that penalises those who supported them from the start. Their inability to locate my original order, which I suspect they have lost, is just the icing on the cake. Anova’s customer service is disgraceful, and their approach is nothing but a money-hungry tactic. I am utterly furious with this appalling company! They have now said basically because I did not know it is irrelevant I was an early supporter and user.
Eugene Troynov
January 23, 2026
Worst customer suport
I have been owning Precision Cooker for almost a decade now. And while the device itself was never an issue until it broke down recently, it's their Customer Support that brought me here. That's a nightmare. Write-offs if you succeed to get an answer. But most of the time it's just radio silence.
Emma W
December 31, 2025
Precision vacuum sealer No
Precision vacuum sealer pro. Bought about a year ago and replacing a $30 amazon vacuum sealer. It’s not better than the previous unit I owned but was 4 times the cost. It’s fine but it has an issue where it will not seal the bags under pressure regardless of which mode (dry/moist) it is in. If you hit seal whilst it’s vacuuming, it then releases the vacuum letting in air before sewing- absolutely useless. Wish I’d bought the chamber unit or stuck with a 30$ unit because this wasn’t worth the investment.General statement- after reading reviews I’d question whether Anova are the right company to purchase from. Seems like supporting these pricey products is a tough deal for them.
Shell Salis
December 8, 2025
Money taken on ordering no item yet
Purchase an item, go for normal 3-5 day shipping. They took the money the day after ordering on the 1/12/25……….. still no product on the 8/12/25 and no shipping update. . Emailed them “they’ll look into it” no reply. Emailed again yesterday - nothing. Tbh, I don’t think the products are in stock, if that’s the case SAY and don’t take the monies until you can ship it.
Adam Krause
November 16, 2025
High price, low reliability, no customer service
I purchased the first-generation Anova Oven. It worked well for about three years, and we genuinely loved using it.The problems started the moment it broke. That’s where the entire experience with Anova fell apart.The only way to reach customer support was through email, and every exchange took a full week. First week just to ask for my serial number. Second week to send generic troubleshooting steps I had already found on their website. Meanwhile, the oven sat dead in my kitchen with zero real progress.After three weeks of slow, unhelpful emails, the final answer was simply that the oven was out of warranty and they had no options for repair or service.For an $800 appliance, that level of reliability is disappointing. The customer service is worse. If a company takes weeks to provide basic support, that signals deeper issues. The product was great when it worked, but I can’t trust Anova to stand behind what they sell or support customers when it actually matters.
Rhea Gingrow
September 9, 2025
I purchased the new 2.0 oven but…
I purchased the new 2.0 oven but received the old model instead. What should have been an easy fix for a mistake on their part has become a frustratingly prolonged affair of emails and phone calls and still the old oven is sitting in my living room. I can’t imagine trying to obtain help for a more complex issue if this is the experience of just trying receive the correct purchase.
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