aromaretail.com Reviews
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2.3 / 5
Average user rating
793
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for aromaretail.com.
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aromaretail.com Reviews
Read real experiences from customers of aromaretail.com.
Brands may not incentivize or pay to hide reviews.
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LDC
February 20, 2026
The original machine worked great
The original machine worked great, so I was excited to upgrade to the newer machine with the app technology. I gave away my original machine only to find that the newer machines are CRAP. After they sent me 2 replacements, which also failed to work properly, they tried to blame it on my wifi. The problem was clearly with the machine. It wouldn't keep time or dispense the proper amount of scent; a complete waste of money.
Kay Spirits
December 2, 2025
Waste of money and time …
This is my second machine from aroma retail. The first one was problem free. Loved it and it quit working after four seasons. Felt we got our moneys worth. Enter second machine. Fancy app feature. This hasn’t worked well since we got it. I tried reaching out to the company and got the standard FAQs response. As of now my husband is having to use a drill to remove the back to get the cap that’s stuck in the machine out. The refill bottle has fallen apart. Once I use up this expensive oil I’ll be looking further a new solution. Waste of money and time.
Hollie Alize
September 3, 2025
Faulty hazardous machine - poor customer service
I purchased the Scent 101 machine and a $50 bottle of oil. Within a week the scent machine stopped working. My husband took it off the wall to try to troubleshoot and noticed it had an electrical burning smell and there were small waves of smoke coming out of the back panel. I described the issue to customer service. Not once did they apologize for the experience. I was sent a return label and told “this has never happened before. We will need to inspect the machine before we send a replacement expeditiously.” I shipped the machine back. It’s been 5 days. When I inquired as to why I have to wait for their “inspection” to receive a new machine I was again told it has never happened and they will have to assess the machine before they will send a replacement out. Meanwhile they have my $250 and I have none of the products I paid for. Their customer service is horrible. The fact that they did not even apologize for such a poor experience and potentially hazardous machine malfunction is CRAZY!!! Avoid this company!!
Paul
August 27, 2025
Poor Customer Service & Warranty
Recently I purchased a new scent machine, living in Australia it’s always more expensive when you take shipping into account, I’ve been a customer for many years and spent quite a lot of money with Aroma retail.Yesterday the blue bottle that holds the fragrance oil in the machine became unglued, I struggled to remove it from the machine but eventually managed, I took photos of the issue and emailed Aroma Retail.The response I received was they’d replace the bottle to a US address, I replied and said I’m in Australia and there response was I’d have to pay for the bottle to be sent and order it through the online store, I naturally complained and told them they’d just lost a very good customer they’d had for several years.
Elvia Nicole Warman
February 28, 2025
Absolutely Love Aroma Retail
Absolutely Love Aroma Retail! I recommend to everyone. I have several minis that I keep in vehicles and one in my bedroom along with the biggest machine the offer to vent throughout my house. I’m obsessed with Black Orchid scent and Empire. I’ve always been able to call the company directly with any questions such as changing the scent for my monthly subscriptions. I will also put them above Aroma360 because I’m able to control my machine through the app and customer service has always been helpful.
Frank Browne
December 6, 2024
Initial disappointment watch this space
I got the three pack, Spectrum, Astronus 10 and Oud Oberon and on first application they all smelled a bit "chemically" for want of a better word and also very similar. I will edit this review in the next 12 hours if things change for the better. Thanks.
MB
September 28, 2024
Great while it worked
Great while it worked. Bottle lid is stuck in machine, emailed customer service for advice. No response. Now I have oil with no diffuser. Not buying another, will have to figure out a way to diffuse oils that I have left.
Stone Barrington
September 25, 2024
They want to wait until the cows come…
They want to wait until the cows come home to mail my stuff to me. This is 2024. We get stuff the same day from Amazon. Get your stuff together
Sherita Dowsey
September 25, 2024
Ordered $50 dollars worth this no oil…
Ordered $50 dollars worth this no oil it’s been 3 months now in still no refund
Happy Buyer
September 7, 2024
Not a happy buyer-I purchased this in good faith in March…
I purchased this in good faith in March 2024. I removed and could not reinsert the bottle back in. The black cap got stuck. One has to line up the bottle with the line on the white machine and bottle. It would not go in completely. I tried to pull bottle out and the ring detached from the bottle bottom, rendering the entire machine useless. What a waste of money and extremely poor engineering. I do not recommend anyone buy this. The oil are great, the machines is not.
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