ashleyfurniture.com Reviews
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Join 1,106+ users reviewing Ashley Furniture Industries. Read verified ratings and real customer experiences on ashleyfurniture.com before you order.
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1.2 / 5
Average user rating
1106
Total reviews
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ashleyfurniture.com Reviews
Read real experiences from customers of ashleyfurniture.com.
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Ian Alexander
April 9, 2026
Appalling quality and worse customer service
Purchased leather sofa and loveseat. Delayed delivery and only loveseat showed up. We discovered to loveseat recliner mechanism was deffective and the store would do nothing, we had to navigate the terrible "customer care" system. This is a bot that ends up offering a *very* small refund instead of resolving the problem. We eventually interacted with a human that ordered parts, with instructions we were to re-contact when they arrived, which we did. I took a day off work to be here on the date booked, and nobody ever showed up. No phone call, nothing.Called to complain and they said the appointment had been cancelled but offered no explanation as to why we were not notified.Booked a second repair date (took more time off) and an hour before we got notification that our appointment was cancelled with no explanation. I posted a negative review on google and someone named "Jessica" posted a VIP phone number for me to contact her. No response for 2 days, and she never called like she said she was going to do.We complained bitterly when the only third appointment was almost a month away, and they are booked to be here this week. Have since discovered that complaints about this company are rampant across many platforms. I will never buy another Ashley item, and I strongly suggest you steer clear. I would be broke if I ran a business like they do.
Kelli Chickos
April 8, 2026
The absolute WORST customer experience…
The absolute WORST customer experience I have ever had. I should have read the reviews before I spent $2200 on 4 items, 2 of which are busted and NOBODY will help me resolve the issue. I could go on and on, but trust me when I say - DO NOT SHOP HERE! There are plenty of other options. Shopping at Ashley will only lead to wasted time, money, energy, and a lot of stress, headaches, and frustration.
Melissa Hafey
April 6, 2026
Terrible experience using Ashley.com
Terrible experience using Ashley.com. Charged my credit card as soon as item shipped, but FedEx lost the merchandise. No solution offered from the representative I spoke with, just wait 6 more business days to see if delivery system finds the item lost. So I have to call my credit card company to file a claim with them.
JP
April 6, 2026
At the start all was good
At the start all was good. Once the sale was made its a different story. They will not honour the price guarentee. They do not return emails. Basically, we have your $$$, go away.Sales person Mary.
nathalie grandy
April 3, 2026
I had a really disappointing experience…
I had a really disappointing experience with Ashley Furniture and would caution others.I disputed a charge with Chase related to a purchase, and the dispute was resolved in my favor. Ashley Furniture also accepted the dispute and acknowledged that no balance was owed.After that, I received no follow-up from Ashley regarding retrieval of the item or any next steps. Based on that, I reasonably believed the matter was fully resolved.However, months later, the account was unexpectedly sent to a debt collector. After I formally disputed that, Ashley then sent representatives to my home on two separate occasions without any prior notice or appointment.At no point did they leave a voicemail, send an email, or attempt to properly coordinate a pickup.This experience was confusing, stressful, and felt very unprofessional. I would strongly recommend that Ashley improve their internal processes around dispute resolution and customer communication to avoid putting customers in this position.
C
April 3, 2026
Absolutely ridiculous
Absolutely ridiculous. My bed was ordered through jcp but coming directly from ashley. Jcp has top notch cs when it comes to refunding and dealing with damaged ashley furniture. I'm on my 2nd bed order but each transaction has went smoothly with jcp. Ashley on the other hand omg it's been a complete nightmare ordering directly from them. They refuse to put up my review on their website. My dressers are peeling upon delivery. I called ashley and instead of refunding or replacing a woman named ashley scheduled tech service. Mind you this is after i sent her photos. This isn't a motorized recliner that may need an actual tech. Yes, they'll send a "tech" out for peeling veener. Today at no later than 6:15pm was my appt. They don't give a rats behind after they have your money. Good luck getting any help. I expected a text before arrival it's now 7:06, never received one. Yes, they left me hanging didn't send an email, text, nothing, nadda. I called about 5 times today and yesterday to make sure this person is still showing. I canceled my appt to wait for these idiots who didn't have the balls to nor courtesy to say they can't make it. When i call, all i get is scripts and "i'll escalate it". These reps can't even handle the refund nor pickup process. They give you the run around, for all of last mo i tried to do my best and make sure that this tech was going to keep their end of the deal. I called and called, returned the email of a tech (who never responded back) returned emails to their social specialist. Yep she's the one who'll see a review before it's posted on their website and will either deny or approve. Anywho i didn't stop after 10k agents i finally got ahold of a supervisor who i thought was making me a replacement although i haven't received an email yet. Their customer service attentiveness is horrible, they're furniture as a whole is not of good quality like it use to be. This experience has been draining. They have dragged their feet and they don't care to make it right with the customer. I'll post here because they can't delete my review. If you go to their site you'll notice there's a few negative reviews with no depth but more positive ones. They absolutely control what reviews will be posted on the website hence us coming over here. They're overpriced for the products they produce. NEVER BUY DIRECTLY FROM THEM. Go somewhere else. The 1 supervisor out of the many employees sent my replacement receipt. I promise you'll have a very hard time getting an resolution if any of your pieces come damaged or become on down the last. They're 5yr will be useless.
Robert Cardy
March 31, 2026
Do not buy from Ashley
Here it is once sale is complete:- they will lie, defer, deflect and eventually ghost you- can't call the store directly- can't talk to the salesperson who sold you the product about concerns, warranty- store staff and online staff will delay, pass you to another staff, repeat, mislead about repair items coming ...- 4 months later my chair still wasn't repaired
Yadiira Lopez
March 26, 2026
Sales “professionals” failed to mention…
Sales “professionals” failed to mention so many things including the delivery charges…got charged twice! Very poor communication. Can’t return item & somehow I can’t get hold of them over the phone. Never again store not worth buying from.
cheryl
March 26, 2026
1 Star Review
Star Review – Paid $470 for “Platinum” Warranty – Got Lies and No ServiceI purchased a mechanical power sofa with head and footrests from Ashley Furniture on April 29, 2023, and paid an extra $469.99 for the Guardian Platinum Protection warranty to cover mechanical failures.On March 3, 2026, the mechanism completely stopped working. Ashley filed claim #9270125 with Guardian. I spoke with James on March 11, explained it was a mechanical issue (not visible damage), and was told a technician would be sent with a callback in 2–3 days.Weeks of silence followed. They suggested a useless virtual inspection. Then the claim was closed with this false statement:“Guardian has attempted to send a technician… however, they have reported that you refused that service… your claim must now be closed.”This is a blatant lie. No one from Tri County Furniture Service ever called, emailed, or showed up. No appointment was ever offered. I never refused service — I was actively trying to get it fixed.I called Ashley again on March 18 and March 23. Each time the claim was re-closed with the same excuse. As of March 25, 2026, no supervisor has called back. My sofa remains unusable.I paid nearly $500 for protection and received nothing but runaround and fabricated excuses. Do NOT buy the Guardian Platinum plan — it’s worthless. Avoid this warranty and think twice about Ashley mechanical furniture.Extremely frustrated. Fix my sofa or replace it now.
Terry Johnson
March 20, 2026
Merchandise malfunction and poor customer service
I have purchased several boxes pieces in the past. However, I purchased a kitchen table set and within 3 months the slat began to fall. Then the chairs started wobbling. Since I investigated I found screws missing or not tightened. Finally, when I called I was informed it would be 6 weeks before their technicians could come a fix everything. Having set the date and time, they changed it the day before making accept it or having to wait another 6 weeks. I am done with Ashley.
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