asics.com Reviews
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1.5 / 5
Average user rating
1539
Total reviews
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asics.com Reviews
Read real experiences from customers of asics.com.
Brands may not incentivize or pay to hide reviews.
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Karl
February 6, 2026
Not happy at all.
Not happy at all.I wish i had read all the reviews before making a purchase. I received my order but the shoes seem abit off, not sure if it is the low quality or that they have been worn before. One of the shoes has a stain on it. Truly dissapointed and will definetly not purchase from them again.
Martha Οz
February 5, 2026
WARNING ASICSscam/defective shoes
WARNING: ASC MAP (ASICS Greece) sells DEFECTIVE shoes!Bought ASICS €175 (April 2025) - OFFICIAL receipt.Mesh rips automatically, sole detaches within 3 months.They REFUSE repair/replacement.Legal 2-year warranty? They IGNORE Greek consumer lawCurrently in complaint with kataggelies.mindev.gov.grAVOID ASC MAP - they profit from defects!
Sandy
February 5, 2026
Fails to stand behind product when manufacturing defect
Wow - I was shocked to see all the negative review that confirm my experience with this company and how they do not stand behind their product. I have purchased Asics shows for the past 15 years and they have been my only go to fitness show. Recently I had an unusual experience of a new pair slipping in the heel. I reached out to the company, provided them with everything they asked, video, pictures, etc. only for them to say it was a Satisfaction issue and not a manufacturing issue. I will never by ASICS again and will be seeking a new company that supports its products when something goes wrong.
Rob A
February 5, 2026
DON’T BUY
DON’T BUY. Third shoes and holes after 2-3 months. Daria from customer service is also unhelpful..
Ben OC
January 31, 2026
Patience will be required!..
I thought I'd write this review as it would be helpful for customers going through a similar experience with their orders.I've used ASICS a few years ago and I remembered fulfilment was painfully slow but I was satisfied with the product.On this occasion I ordered my trainers on 16 Jan and they didn't arrive until 31 Jan.The order seemed to be stuck in processing after about 10 days and the (surprisingly helpful) AI chat bot said this was because the trainers were on "back order" - meaning they accepted my order without the product being in stock which is the reason for the delay (all this time the payment was showing as pending in my bank account). My advice would be to stay patient if you've ordered that perfect pair of trainers etc that you really want and are not available elsewhere. Otherwise use retailers elsewhere who stock it and provide proven, speedier service.In summary; I am satisfied as I got the trainers I wanted and used ASICS knowing in advance about the slow service.
charles erleigh
January 30, 2026
I have been attempting to contact asics…
I have been attempting to contact asics regarding my delivery through Yodel that says items were delivered but I have not received items. I have two cases open and yet to receive a reply back. Can someone please help?
Immie Hart
January 28, 2026
Slightly delayed but overall good service
I ordered some new running shoes in the sale on Tuesday last week and paid for the 1-3 day shipping under the assumption that they would have arrived by Friday. However, I never received an email saying that my order had been shipped and it wasn't until I went onto the website and inputted my order number that I was told that they were delayed. I then spoke with the online chatbot who explained why they were delayed but offered no peace of mind by telling me when they were predicted to arrive. Of course, seeing the Trust Pilot reviews this worried me. The AI chatbot opened two cases for me, I initially didn't hear back. However, on Monday my case was responded to, my order was shipped and they have arrived today, one week and one day after ordering. Moral of the story is, yes the company were slightly delayed in posting my shoes, but I still received them within a week (more or less). I do think they're a good company, just struggling to manage orders right now due to warehouse/ shipping systems being updated.
ARVEEN RUGHUBAR
January 26, 2026
Making the case to NOT shop online
Ordered new shoes online and delivery estimated for a week ago. UPS, the courier service who are delivering the order subsequently moved the deliver date out by 4 days due to “bad weather”- it’s been raining in Ireland 😳. Waited at home all day on the 23/01/2026 as the UPS app indicated delivery was still scheduled. When my shoes never arrived I called UPS and was told delivery date had to be moved to Monday. Tried to tell them there won’t be anybody home to receive the delivery but their system can’t accommodate that. Link from asics to track my order is no longer valid. UPS app now reads “Delivery date will be provided as soon as possible”. I called asics customer services who eventually answered after my being on hold for 12 minutes. They have. I idea where my shoes are but also will not cancel the order. ASICS is definitely promoting a good case for NOT shopping online. I could have gone into a shop and bought the shoes over the weekend which would have been easier
Peter
January 23, 2026
Shockingly bad
Agree with all the below. 1-3 day delivery promised and nothing arrived. Contacted them via the message service, 2 days later I get a meanlingless response suggesting they were delivered the day before. Checked the tracking with Yodel which said still with Asics, awaiting collection. Emailed asics to cancel order, email bounced back. No options with Yodel for any option for delivery such as neighbour or locker. I am now unable to accept delivery so late.Totally hopeless service from an apparent reputable firm. DONT BUY FROM THEM
Samantha Harvey
January 23, 2026
Terrible
I ordered from them directly as a member i can try the trainers. However, its been over a week and my order status hasnt changed. There is never someone to speak to and the AI messenger is useless. Such a waste of time. They wouldn't even let me cancel my order. WASTE OF TIME!
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