asus.com Reviews
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1.5 / 5
Average user rating
2726
Total reviews
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asus.com Reviews
Read real experiences from customers of asus.com.
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Lasse Juul Madsen
February 9, 2026
i used to be a fan of Asus ROG models
i used to be a fan of Asus ROG models, but the 2024 model has left alot to be desired.Filled with software bloat.Bad heatsinks causing me to do warrenty within a year (going to google it is a known problem because they used cheap materials)once this laptop is gone ill never buy asus again. Rip to what used to be a good compagny for gaming laptops. Razer and alienware are the only serious players
thePsychGamer
February 8, 2026
Purchased an ASUS Zenbook Duo via the…
Purchased an ASUS Zenbook Duo via the ASUS eShop. Persistent hardware defect confirmed at BIOS level. One repair failed, refund refused. Case now with the European Consumer Centre.
Tina Jain
February 7, 2026
ASUS is the worst company ever…
ASUS is the worst company ever experienced; it has hampered life to the extent that it's just been a huge waste of time, money, and resources. My 1.5l have gone in vain. I had bought a gaming laptop model G64JU, thinking that my requirement would be fulfilled, but I must say its just the pathetic and worst ever company. They just blabber about the service quality and products, bu its just pathetic, and their service is poor, and after repeated calls and complaints, nothing has changed, and the case has worsened. i would urge others to never ever buy anything from this company. its just a simple WASTE OF MONEY AND TIME. THIRD GRADE COMPANY. Even we took a legal step and nothing happend 3 years passed and even our warrenty also got expired in the process. they never answers or even shows up in the court and just dont bother about the customers at all. literally never saw shameful company and employees like this ever before.
AL
February 6, 2026
Asus TUF Router… rubbish. Poor service from Andrei P
I purchased a brand new Asus TUF Router off amazon and hardly any of the advertised functions workd correctly. I spoke with Andrei P from customer services who didn't help me at all, he told me he'd respond to my emails but he never did. I'm very very disappointed with the whole experience.
Mustafa Umer
February 5, 2026
Using Asus vivobook 15 from since 2023
Using Asus vivobook 15 from since 2023. It's an average device nothing is special about it.
Talisha Palmer
February 4, 2026
Works for less than a year
Got this monitor for Christmas, I loved it, and everything was great! Then about a month later it decided to not work. It was an HDMI problem so I got a new one. After I got a new one it is just a black screen every time I turn it on. I recommend not buying from this company.
Customer
February 1, 2026
Terrible customer service and webpage
Terrible customer service and webpage, could not find what I was looking for for hours. Agents unable to help with anything. After I had to send my laptop to be "fixed" it came back with the same problems and a few more. Now it is no longer under warranty and they do not want to fix something they never did. Stay away from them.
Andrew
February 1, 2026
The WORST Customer support experience ever!
ASUS Customer support is truly the worst I have ever encountered. This opinion is derived from several separate experiences, but I will document this last one. The last computer that I built is a PC, and for the Mid-Tower case I bought a ASUS TUF Gaming GT302 ARGB. Around 4 or 5 months ago the front panel USB C connector started working and failing intermittently, and eventually it would only charge my phone but would not pass any data. To eliminate the possibility of a motherboard problem, I unplugged that C connector wire from the motherboard and plugged in a rear mounted USB-C header. It worked fine, so I determined that the issue was with the front USB-C connector or the wire that comes from it. The PC case is still under warranty until 2027, so this would be the responsibility of ASUS. The first time I called about it, I had to answer several questions and provide the serial number of the Mid-Tower case. I was put on hold and transferred several times until I finally got to the right person. I asked that person if they could send me a new USB header and I could install it myself. The person said I would have to wait 2 full business days until he would have an answer for me, and they would get back to me. That call took over an hour. After the two days I called back because no one got back to me. I was again put on hold and transferred to different departments until they found me the right person to talk to. The person said that It had been decided that since it was a soldered part that they would have to fix it. I told him that it is NOT a soldered part and in fact it can be removed with 2 screws and unplugged from the motherboard. Much to my surprise, he then made me email him a picture of the 2 screws that I was referring to, even though it is their product, and it is also illustrated in their service manual for that product. He put me on hold again for what seemed like forever to discuss my situation with his superiors (Now mind you, this is all for a small part that screws to the front of the computer and plugs in to the motherboard). When he finally came back he said it was decided that They could only fix it under warranty if I shipped the enclosure back to them. I said there was no way that I could possibly gut my entire water cooled computer and then ship this heavy and huge enclosure back to them, and it would certainly cost me over $100.00 to ship it. He said the only other alternative was to get me the part number for the part that I need, but they couldn't sell me one. They emailed me the part number and I scoured the internet looking for it only to find that there is absolutely nowhere to get one. I called them back again and went through the transfers and being on hold forever and finally got to the right person for a third time. I told him there is no place where I can buy the part, but I may have a possible solution. I asked if he could give me a discount on a whole new Mid-Tower and I would buy it from them and use it for parts. He put me on hold forever again and came back and said they gave me the part number, and if I wanted to I could ship the enclosure back to them, and they would repair it. I told him that there is no way I am shipping this monstrosity back to them and waiting a month to put my computer back together. After that I basically said "Thanks for nothing" and told him that ASUS has been the worst company I have ever dealt with. I ended up installing a rear mounted USB C header and ran a wire around to the front of the computer. Problem solved with absolutely zero help from ASUS after around three hours of phone calls!
Sarri
January 30, 2026
ASUS is the brand I trust the most
I don't know why some people don't like this company (I'm not judging them, it's their opinion) for me ASUS is all about the quality and efficiency of their products, of course because of this the price of their products is a little higher but in my opinion it's worth it
Rebecca Billey
January 29, 2026
ALL I EVER WANTED WAS WHAT I PAID FOR!!!
All I ever wanted was what I paid for, a brand new notebook!!!!! I paid $1575.60 (it was on sale through ASUS) and ASUS sent me a faulty device (photos were taken when I first received it) To prove it was not brand new. IT was notified immediately because of the lengthy list of issues as well, it wouldn’t even turn off. I’ve been dealing with ASUS (customer service, IT, refund centre, escalations, SOOO many customer service representatives) there have been Over 40 emails, multiple photos sent, tracking numbers, Hours on the phone with representatives who say the same thing “I’m sorry that this has been frustrating for you” They’re useless. While I have to repeat and explain myself multiple times and call to get any answers. I sent in the device back to ASUS 1/9/2026 at 1:19pm through FedEx (that I had to pay $50 to send it to them) Jan. 10/26 I received an email saying I was getting a refund. In that email it said that it would take up to 4 business days, on the 5th day I called ASUS (Jan. 15)I had kept my composure, I’ve been polite and respectful. Yet, I’m at a complete breaking point now. ASUS has the notebook and my $1575.60!!!!One representative said I should buy another in the meantime and when I get my refund it will all be sorted. I am Beyond Angry. I just want my money back now. I was told in writing I’d be getting a refund Jan. 10, it’s now Jan. 28th and STILL do not have $1575.60 or even a replacement device. I have every single email, every single date and time, along with voice recordings of calls with representatives, every single person’s name and in what department they work in and I will be getting a print out of the calls and length of each call if need be. I want my refund, Or a friggin brand new device With Every Single kind of Warranty known to Man. I’ll update this review with the date that I Finally get a refund or if I contact council to see how to proceed. I do not take kindly to businesses stealing.
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