athome.com Reviews
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2.1 / 5
Average user rating
89
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for athome.com.
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athome.com Reviews
Read real experiences from customers of athome.com.
Brands may not incentivize or pay to hide reviews.
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Angelee Gill
January 24, 2026
Terrible delivery service & customer service!
Ordered a decorative box for storage online, it was delivered to my home (the side entrance)in a shopping bag in the dead of winter, so naturally it had gotten wet from the snow. I reached out to customer service about the delivery. They advised me to return it. No problem, send me a return lable. They stated I could only drop it off at a location, which is about 30 to 40 mins away. They wouldn't budge on the matter. Highly disappointed in their delivery service and their overall customer service!
Francine
January 21, 2026
At hime has a fabulous employee
I went to at home to check out the holiday sales, an incredible young man named Jack Cutter greeted me and helped me by walking me to all the sales and offered to help me if I needed any. I am 70 years old and I totally appreciated Jack helping me to make my shopping experience so pleasant! Thank you so very much for hiring such a conscientious employee!
David West
January 19, 2026
Total scam store. Attemps to rip-off
I tried to but some baking pan that were on clearance because they had huge, deep scratches in them. They were on a shelf marked at $14.99. At the register they rang up at the normal price of $24.00. The clerk said, "I could probably give you 10% off". These were deep scratches. The bar code on the $14.99 label was different, but it was the same brand code. It was obviously an international scam! I used to like this store.
A A
December 28, 2025
Tag price... customer not always right.
I bought a chair which was marked on clearance and the employee at checkout said it "was to good of a deal". It had to be a mistake. She contacted her manager who argued up and down stating "it's like we are giving it away at that price". After 10 minutes of back and forth, she approved the sale but said she was going to find the individual who marked it down. Also, a lot of their items are mismarked. I bought a mini utility tray marked for $20 while their larger tray was $10. Online, the mini tray from the manufacturer is $10 and the larger tray was $20. I purchased online and returned the tray to the store.
Dayana Pirela
December 27, 2025
Terrible policy
Terrible policy. They sell broken things or something that is damaged and when you try to return it, they say the price is less so they just return the cheaper amount. Keeping part of your money, really? Don’t buy in this store, don’t trust them at all.
Bee Real
December 23, 2025
At home.com are scammers
I bought a sunbeam dryer for clothes from athome.com and then ordered another one using the same online link. The dryer came in the same packaging with the same UPC code. But the size is smaller, the folding legs are flimsy with plastic connectors instead of metal, and what is more frustrating: the ends of wire rods are not protected like in the first dryer and are very sharp, dangerous for hands and clothes. This store cannot be trusted.
Harleigh Anello
December 19, 2025
DONT SPEND YOUR MONEY HERE!
All of the staff don’t care at all what we where saying about the product we wanted to find and the status the product had online was wrong, and when we tried to call another location the company wouldn’t pick up the phone and we where being sent to voice mail where you couldn’t even send a voice mail! They straight up said to us yeah we don’t pick up our phones none of the locations like to! The staff treated us like we were stupid and didn’t care to help us with a kind and catering attitude! Me and my family are so excited for this company to go out of business they deserve it and because the customer service sucks the workers deserve to loose there jobs! EVERYONE SPEND YOUR MONEY SOMEWHERE ELSE!
Debby
November 18, 2025
DO NOT ORDER ONLINE
Ordered three items online, they were shipped from one of the stores and two of them were damaged beyond repair. The quality of all three items is very poor. Their customer service department is a joke - four different people responding to my problems and it was quite clear that very few of them actually read my emails. I asked for a phone number and/or supervisor but those was never given. After more than 15 emails back and forth I finally received a return shipping label and then my refund.
Paul Ameduri
November 11, 2025
Terrible experience all around
Terrible experience all around. Went into an Albuquerque store. Found piece of furniture I wanted. Scan label, ordered it with delivery. Received all the order and delivery confirmation details. It never arrived. Terrible customer service from store to help resolve. Ended up being dumped in a not next door neighbor driveway. No identifying or explanation info on box. I did leg work to locate. Never an offer to refund my purchase or send me with product from store site.
cml
October 30, 2025
store will steal money off gift cards - do not use gift cards here!
went into the store on october 12th to look at halloween decor - found this store to be way overpriced. but that wasn't the problem - we had a gift card used to purchase (2) scentsicles - the gift card approved at pos swipe, but cashier showed declined. unfortunately - we swiped 5 times, for a total of $96.20 that was taken by the store. we did not know this at the pos, after the 5th swipe i used my debit card to pay, and left the store. it wasn't until i checked the balance of the gift card that i saw each transaction was processed and debited. long story short - this store DID NOT refund my money, and their ONLY solution was to offer a store gift card! i don't know if they collude w/ amex gift card services - but they were no help either.
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