audible.com Reviews
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1.4 / 5
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786
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audible.com Reviews
Read real experiences from customers of audible.com.
Brands may not incentivize or pay to hide reviews.
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Stephan Klooster
February 10, 2026
They lure you in with a ''Free Trial''
I started a free trial period because it showed me I could listen the book I wanted to listen to for free, and wanted to give listening to Audio books a try. I set up my account and fill in the information needed. When I search for the book again I had wished to listen to, it showed me I had to pay €9 to be able to listen to it. Seems like false advertising to me.
Allyson MacKenzie
February 8, 2026
Why can’t I give half stars on one? Audible deserves a half, that’s generous
Why can’t I give half stars on one? The customer service is awful. The product is so expensive, not worth it. It’s sad when companies like this absolutely give up.
Frank Green
February 5, 2026
Signed up for the free trial
Signed up for the free trial with option to cancel before 30 days. I could not use the service as I had intended so I tried to cancel. Through their app, I was encouraged to pause rather than cancel. I elected that option. Now they charged me and told me that you can not pause during the free trial. The customer service reps attempted to sell me a different membership rather than refund the charge. They claimed that I could not have paused the service and were dishonest about what the app offers. DO NOT sign up with Audible. As others have stated, they have NO honest customer support.
Christopher Alan Kontz
February 5, 2026
I have used audible for years…
I have used audible for years, and only recently realized that books I purchased years ago are missing! I called to complain and they want evidence, only to learn the app is 3rd party and provides no usable information…you have to buy directly from website to verify old purchases. I lost 8 credits and a $7.99 purchase…credits are $13+Loved the app until they couldn’t knowledge I didn’t start the series on book 10.
M C
January 31, 2026
☆☆☆☆
☆☆☆☆ - zero stars!!!!I’ve been paying a monthly Audible fee without realizing it.I assumed all subscriptions would appear in my Apple iPhone subscriptions, like every other app.Audible did not.Amazon clearly found a loophole where this subscription sits outside Apple’s normal visibility.That’s misleading at best.This isn’t about the product.It’s about transparency and trust.I would never have knowingly kept this subscription.Very disappointed
Ryan Valley
January 24, 2026
Audible is Fraud
Their entire customer service from credit card fraud to location of service and phone system is a sham. It might be associated with Amazon but do not ever associate your account to this service
Juley Karns
January 14, 2026
The Company Does a Poor Job of Keeping track of your Purchases
I have been a member of audible for many years. Due to the fact I don't watch television I have used audible books instead while I work around the house, travel, and exercise. Over they years I have lost so many books I've purchased it isn't funny. I have probably purchased over 1000 books over the many years I've been with them. I'm at the point that I realize they no longer deserve my patronage.
Elisha Daeva
January 12, 2026
THIS COMPANY IS EVIL
THIS COMPANY IS EVIL. They deleted my author account and erased my books for no reason. They refused to tell me why. Said it was "confidential." If this has happened to you, get in touch. We will sue them class action. They disgust me.
Charlotte Rogan
January 8, 2026
Oy, where do I start?
1) I found it impossible to find interesting titles--the site is not geared to connect a person with titles he/she might like. 2) It is expensive. You not only pay a monthly fee, but then you pay per title. There is some complex system of earning credits, but who wants to take time to figure that out.3) The customer service chat says it's a person but sounds like an AI bot. It's my view that AI should disclose itself so a customer knows what they are interacting with. Use the library or buy books--Thrift Books and Half Price Books are terrific for second hand books, and so far they aren't owned by Amazon. Great services and far cheaper than Audible.
Abigaijla
January 7, 2026
FRAUDULENT!
FRAUDULENT!! no matter how many times you cancel, they still withdraw your money. Costumer service is a joke. They pretend to help and just stop replying before they start. All of them. Think they have customer service in India who couldn't care less.
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