audiobooksnow.com Reviews
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3.9 / 5
Average user rating
248
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for audiobooksnow.com.
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audiobooksnow.com Reviews
Read real experiences from customers of audiobooksnow.com.
Brands may not incentivize or pay to hide reviews.
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Robert
December 26, 2025
Outstanding customer service
I do not post reviews that often, but when a company goes above and beyond, I think they should get some recognition. I was almost finished with and aidiobook I was listening to and it just stopped. It ended up being and internet connection issue, so the problem was on my end. Bryan called me at 9:30 on Christmas Eve and troubleshooted the issue and I was able to finish my audiobook that night. I was grateful for his patience and expertise figuring out the problem, on Christmas Eve to boot. He recommended I download my audiobooks so that it does not rely on my internet connection and walked me through how to delete the files once I was finished listening to free up space on my phone.
Robert Cole
December 8, 2025
Customer service is terrible, or maybe it's just Bryan.
Customer service is terrible, or it might just be Bryan. I read another review that had the same issues with him. Thanks TJ for your review, it wasn't just me. He did not look for solutions, only excuses. Bryan will only blame you or your device because he obviously cannot fix your issue himself. He told me for days that Tech would have to handle my issue and I never heard from Tech. I finally told Bryan to forget it. The business model has potential but they need to be able to back it up with proper customer service.
Belinda Collinge
November 22, 2025
Frustrating! "Downloads aren't ready" and oddly chopped files.
I love that their books are DRM free so I can use the audio to put on my grandkids tablets and Yoto cards. BUT be warned if you buy chapter books or bundled books (for example Magic Tree House Books 1-8). The files are randomly chopped up and ARE NOT by book. I've had to use an audio editor to tediously fix it somewhat so that the last 3 minutes of book 1 isn't tacked on to the file for book 2. VERY FRUSTRATING! Also, my downloads are never available to download days to a week after purchase. I have to call and/or email to get them to "release" them.
Jane Osborne
November 13, 2025
Great Audiobook Service!
Been using AudiobooksNow for years. Their selection and prices are great and you can’t beat their customer service. I especially love their specials section that has tons of audiobooks on sale for as little as $3.99.
Lynda
June 11, 2025
Some of the best customer service in my expeience
Bryan went above and beyond today to help me get my new audiobook downloaded. He was patient and knowledgeable and took the time to make sure it was done right and that I was satisfied. I am so grateful. Plus my audiobook was less expensive than brand X. I’m a fan. Thank you Bryan and AudiobooksNow.
steve naegele
May 24, 2025
I have used Audiobooks now for more…more than a few years.
I have used Audiobooks now for more than a few years. I buy the books I want, download them and un-zip them. Never any problem. A couple of times the books were lost on a bad drive but I have always been able to go to my library page and download them again. its the only digital book vendor I use.
Carlson Theodore
April 9, 2025
Brian has personally responded and…
Brian has personally responded and generously given me options for purchasing books at a very reasonable price compared with audible. When there are problems he swiftly gives me the exact details on how to remedy the issues and is patient with a senior person. The price of the books is excellent and the service is way above average.
pissedoff
April 3, 2025
NEVER use a app that is proprietary.
NEVER use a app that is proprietary.. they have nothing for Linux ..you cannot just download a mp3..like you should be ABLE too! AVOID technologies that enslave you with its content .That is why NO Linux app! Free software for a FREEDOM loving people .. Free your mind with Open Source software. I call ANYTHING that costs $4.99 extra a month PROPRIETARY ..& STILL NO APP FOR LINUX!! LOOK UP THE WORD DAAA..Basic.. no fee no download = NOT FREE, PROPRIETARY DAAAAAA
Elizabeth
November 29, 2024
I don't write reviews very often
I don't write reviews very often, but AudiobooksNow goes out of their way to treat customers right. I was having trouble accessing my library and called them in a panic because I was going on a trip the next morning, it was late on a weekend and I ended up in voicemail. I then emailed them my phone number and asked them to call me. A few hours later, someone actually called me and was able to get me into my library. It turned out to be an oversight on my part but wow, what customer service. I will be sticking with AudiobooksNow for as long as I listen to audiobooks.
Rick Flaherty
November 15, 2024
I like how flexible and transparent…
I like how flexible and transparent this audiobooks service is, by transparent I mean their pricing, you see what everything costs. I can purchase with or without a plan a download the audiobooks and put them on a thumb drive to play in my car. They have all the titles I'm looking for, and to top it off, great customer service too.
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