avenue.com Reviews
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2.4 / 5
Average user rating
709
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for avenue.com.
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avenue.com Reviews
Read real experiences from customers of avenue.com.
Brands may not incentivize or pay to hide reviews.
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Anne Wyckoff
March 22, 2026
I wish I could leave zero stars
I wish I could leave zero stars. They offer clothing that is priced around $25 and then the charge suddenly jumps to $45 as soon as you run it through PayPal. Shipping and handling should not be anywhere near that expensive, and it is a hidden and predatory style of charging. Also when I clicked "pay", there was no receipt coming up so that I could have proof of the original charge or what exactly was ordered on what day.I would not buy from them until they change their predatory behavior.
Carole LeFevre
March 5, 2026
Transactions not secure
Why aren't I allowed to leave a zero star review.?Got an email from my bank saying a change was made to Avenue on my card. (I get one every time my card is charged).Wasn't my purchase. Called Avenue, they refused to do anything about it. Luckily my bank will. DO NOT ORDER FROM AVENUE. Transactions are not secure!
Dominique
February 28, 2026
Long time customer
I’ve been shopping with them for over 20 years, maybe longer. I’ve always been plus sized and it’s been very difficult for me to find shoes that are comfortable and fit. The avenue has always been my go to place for shoes. Over the years there prices have gone up dramatically and It saddens me to say this, but their quality has fallen off. The shoes run smaller now and I’m going a width up and a size up and they are still too small. My foot is the same length it has been all my life. So my foot should not be hanging off the back or sides of the shoe. That’s the issue for me the bottom base of the shoes are not plus size, which is unfair for those that are plus size.
Eric
February 27, 2026
These guys are shady
These guys are shady. I ordered a gift from my wife and it did not fit, so I returned the item minus the stocking fee which I expected. However shortly after that I started to see fees on my card for some reward program for 16.95 per month which I never agreed to. Checked on my card and these are manually entered in by someone at their firm without your authorization. They hope they can slide it through without you noticing their underhanded trick. Do not buy from them. I contacted my credit card and told them I never authorized payments for any reward program. I purchased a coat for my wife which did not fit and returned for less the value. I told my wife never buy from them again, they have been billing me all this time and I did not know. So they have been reported and I called the service desk and ask that they put back what they have taken and to erase my information from their records. I will be watching them and will report their shady busy tactics.
Jennifer Drvodelic
February 18, 2026
I placed an ordered on Jan 24th 2026
I placed an ordered on Jan 24th 2026, it said 5-7 business days. Here it is Feb 18th 2026 and still not here. I have called 3 times, the last person just told me its a shipping issues and if its not here by tomorrow to call for a refund. But also said if it comes in a week or 2 they will recharge my card, which i don't think is fair. If they can't communicate with their shipping people that's not my fault and it should be their lose, sorry not sorry. I have ordered several things in the past and when the store was available to shop at. Very disappointed in this transaction
Julie Crum
February 15, 2026
$24.95 for shipping is outrageous
$24.95 for shipping is outrageous Plus I was not charged that fee untill after I had went thru PayPal to payOn top of that I get an email I can get the shipping fee back... but then they sneakily enroll you in the rewards program. Turns out rewards will be $16.95 montly to get free shipping. Will not recommend doing business with avenue
Mark Rice
January 27, 2026
Shame it can be zero stars
Shame it can be zero stars - Paid £50 for a Nike knitted top. What i got was a print of a knitted top that is absolutly appaling quality and clearly NOT nike ...i will now be calling Amex to try and put my payment into dispute.
IreneG
January 24, 2026
This company is literally incompetent…
This company is literally incompetent or archaic? On purpose. I have never done an online orders that disappears after they receive it, in order history it is gone! $85 order gone. Ive called customer service and they reassure me the order is being shipped. My order is still not showing on my acct and apparently this is how they do business. This is INSANE? NO TRACKING, NO WAY TO SEE WHERE MY ORDER IS!! like im furious! My husband bought me this for my birthday! This company is obviously out of the US and eveything they do is incredibly shady. You will mot receive a tracking number! Even when I call the automated line it says it was shipped thru DHL (shady international) and then thru usps. But NO TRACKING NUMBER AND NO RECORD OF MY ORDER IN MY ACCOUNT? WHAT KIND OF COMPANY DOES THIS?
Sherry Burnett-Smith
January 15, 2026
If I could give them zero stars I…
If I could give them zero stars I would.Spent over a thousand dollars with them and they still wanted to make me pay for back ordered merchandise. Called customer service got nothing but attitude and pretty much telling me how much they charged me.I was telling them I used affirm to pay the bill and I got charged the full amount of the order. They never sent affirm no adjustment payments for the items that was back ordered. Call the corporate office and got hung up on.I love they clothes but that's how yall treat a customer who spent over a grand on clothes. I'll never shop the site again.
S U
January 10, 2026
Partial refund
Very low quality items. I asked for a refund for an item I purchased and only received partial when I should've received all of my money. Buy from this site at your own risk
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