avianca.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,748+ users reviewing Avianca. Read verified ratings and real customer experiences on avianca.com before you order.
Related articles
1.2 / 5
Average user rating
1748
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for avianca.com.
Brands may not incentivize or pay to hide reviews.
avianca.com Reviews
Read real experiences from customers of avianca.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
GINA
April 6, 2026
Terrible service
First and last time I travel with Avianca. Not only did they lose my suitcase and it arrived late, but it also arrived damaged and some items were missing. Terrible service.
Am Med
April 6, 2026
Complete Rip Off. Terrible Customer Service
In the past their prices in Canada were always advertised in the CAD but when you get to finish and paying, the exact same price coverts to USD which is false advertising. Called them several times to tell them and everyone I spoke with in customer service denied it. Their checked bag prices are through the roof. Bought a ticket from Air Canada through Avianca. Air Canada priced it at 35CAD and get to the flight and Avianca was selling it for 120USD. Paid 5x the price. I called the customer service rep about it and he started raising his voice at me, cutting me off and telling me that I am lying. They also have stopped giving any food or water on their flights. I will never give another penny to this airline. Please do yourselves a favour and book with any other airline.
Consumer
April 5, 2026
They broke my new bought suitcase and…
They broke my new bought suitcase and made it unusable at an security inspection of a suitcase with literally only clothes inside and one small bag of cosmetic!!!!! Unacceptable to leave a suitcase with that much damage and not compensated they bend the metal zipper pulls that much that it doesn’t close anymore and the lock is absolutely left unusable and broken! Your airline is a shame!!! Nothing justifies this treatment of my property!!!
MagdalenaB
April 4, 2026
Unaccompanied Minor Mishandling and Lack of Guardian Notification During Security Procedure
After our group had checked in our luggage and passed through security, a minor traveling with us was called over the loudspeaker to report to airline staff—without any attempt to contact or notify his guardian or chaperone. As a result, he was placed in a stressful and confusing situation, navigating an official request alone.We were later informed that staff needed to search his luggage. However, this process was carried out without the presence, knowledge, or consent of his designated chaperone. At no point did airline personnel make a reasonable effort to involve an adult responsible for him. The lack of communication, especially given that this involved a minor, was both inappropriate and alarming.Beyond the procedural issue, the manner in which the situation was handled came across as dismissive and inconsiderate. There seemed to be little regard for the vulnerability of a young traveler or the basic expectation of safeguarding minors during air travel.This experience reflects a serious lapse in judgment and protocol. At a minimum, staff should ensure that minors are always accompanied by or communicated through their guardians in situations involving security or personal belongings. We hope the airline reviews its policies and staff training to prevent anything like this from happening again.We cannot overlook how uncomfortable and unsafe this made our group feel, and we expect much higher standards when it comes to the care and handling of young passengers.
Jason V
April 3, 2026
Avianca is the worst airline to fly in
Avianca is the worst airline to fly in. I paid an upgrade for leg room but that's complete false advertising as there is no leg room in any seat including first class. On my return flight from El Salvador, the front desk robbed me at $135 per luggage being checked in. I'd rather fly a connecting flight than a direct flight on this terrible airline. Families with children, avoid this airline at all cost. Also, they don't let you place your carry on at the top storage and is kept empty. The staff is poorly trained in customer service and are unable to assist regardless of issue. Flyer beware on Avianca!
Maurice V
April 2, 2026
Avianca doesn’t care about their…
Avianca doesn’t care about their customers they never answer to complaints and low priced tickets include no luggage everything extra will cost and arm and a leg compared to other airlines
EDUARDO N MARCOS
April 1, 2026
Avianca, can an airline company be worst?
Let us start from the begginning. My wife and I have problems on the back, but we needed to go to the USA, so we decided to go business, class. When we got in the plane our surprise our business class was exactly like a tourist class of a good company, no bed, a small reclination of the chair, and the food mediocre. But then come the more tragic thing, when I was got in the plane to go from Bogotá to Dulles, I realize that I had forgot my cell phone in the vip room which was 50 metres from the door of the plane, they told me that if I went to look for it they will not alllowd me to get back in the plane, even if the plane would depart in half an hour, they refuse also to send someone to look to my phone. They told me that I could get out and take the plane next day, that there was a ticket, in what they call business class, the next day and I would have no extra cost, so we decide to go the next day. When I look for a reservation for the next day, surprise, there was place only in tourist class and another terrible surprise,, we had to pay, a fine of 750 dolars,. So since the begginning to the end was awful, I will never used avianca any more and I do not recomend it for anybody.
Daianna Karaian
March 23, 2026
I was initially pleasantly surprised, but then…
I was initially pleasantly surprised. Having read all the bad reviews I was bracing for the worst. But the plane was clean and comfortable enough for a transatlantic flight, so I was all set to wonder what all the fuss was about. Then… I ate the breakfast at the end of the flight and got terrible food poisoning. I know it was the airplane food because I was on that plane for 10+ hours and ate nothing after the flight as I felt sick shortly after the breakfast and didn’t recover for about 48 hours. If you do choose to fly Avianca, please please avoid their food. It’s not just markedly bad compared to any other airline, it is literally poison. You have been warned!
Sam Viana
March 20, 2026
Missed my departure flight and called…
Missed my departure flight and called Avianca to confirm my return wouldn’t be canceled. The agent assured me it was still active and that Avianca “is not like other airlines” and doesn’t cancel return flights. That was false.The day before my flight, I found out my return had been canceled. Avianca claimed they “investigated” but couldn’t find the call recording and refused to take responsibility—even though there was space on the flight.I was forced to rebook a one-way ticket for the same price as my original round-trip, essentially paying double for half the trip.Dishonest and unprofessional. I won’t be flying Avianca again.
Philippe
March 15, 2026
Positive Experience with flight to Bogotá
Despite the large number of negative reviews, I booked a RTN London-Bogota ticket with Avianca and was pleased with the service in economy. The on-line booking was straightforward. The flights were on time and the ground staff in both London and Bogotá was friendly and helpful. (I was travelling with a bicycle box.) The service during the flight was comparable to other airlines like BA and Air France with the big advantage that the flight is a direct one. The plane was a modern Boeing 787.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).