Avianca Coupons & Promo Codes

This is the only time I'm flying with Avianca. Not only did they misplace my bag and it arrived late, but when it finally showed up it was banged up and items were missing from inside. Absolutely unacceptable service.

Worst airline I've ever flown with. I paid extra for an upgraded seat promising more legroom, but that was completely misleading since even the first class seats have virtually no legroom. Coming back from Central America, I got hit with ridiculous baggage fees of $135 per checked bag at the counter. I'd honestly prefer taking a connecting flight over dealing with this carrier. If you're traveling with kids, just skip Avianca entirely. On top of everything else, they won't let you store your carry-on overhead despite bins sitting empty the entire flight. The crew lacks proper training and can't seem to help with anything. Consider yourself warned before booking with them.

I missed my outbound flight and called to check if my return would be cancelled. The representative told me everything was fine and said Avianca doesn't automatically cancel return flights like other airlines do. That turned out to be a complete lie. The night before my flight home, I discovered it had been axed. Avianca claimed they looked into it but couldn't locate the call recording and refused to admit fault even though seats were available. I had to purchase a one-way ticket at full price, which cost me as much as my whole round-trip originally was. This is dishonest and unprofessional behavior. I'm done with this airline.

Incredibly tight seating. I splurged on business class and it was shockingly uncomfortable. Another time I paid for extra legroom seats and they were awful too. The entire flight the internet was down. This is hands down the worst airline out there. You should really avoid them.

Really bad experience on a flight from the hub city. After a two hour delay, we rode the shuttle out to immigration. When we got to baggage claim, it took over an hour for our luggage to show up on the carousel.

I'm seeking a refund because I had to cancel due to medical reasons. They're demanding paperwork, but their awful upload tool only lets you attach one file and it can't exceed 1MB. How am I supposed to submit the documentation they need with those constraints?

I requested a refund due to a medical issue. They insist they need documentation. But their ridiculous system only accepts one file at a time and has a 1MB limit. It's basically impossible to submit what they're asking for.

After flying with countless airlines over the past two decades, I can confidently say Avianca is by far the worst I've ever experienced.

Absolutely terrible experience. Just stay away from them! They delayed my flight and I ended up missing my connection. I didn't get to my destination until the next day and couldn't locate my luggage anywhere. The ticket counters are practically empty and you're just left waiting forever for someone to show up. This is the worst airline to fly with by far. Don't book with them! I traveled from North America to South America.

Their website is absolutely terrible. It's so outdated that you can't even book multi-stop itineraries. Plus it crashes constantly and loses information you've already entered, like your zip code, then complains that your booking isn't complete. I actually want to buy tickets but the site makes it nearly impossible. How does an airline stay in business with such a broken booking platform?

Zero customer support whatsoever. Plus I keep getting junk emails with broken links that don't go anywhere.

The worst company in the industry. They're actually the only airline that charges you to sit adjacent to your travel companion on a 12 hour international flight. Yes, the base ticket price looks cheap, but you'll end up spending hundreds extra on seating and baggage allowances that wouldn't cost a penny with any other major international carrier.

The absolute worst airline company out there. They charge you money just to sit next to each other on a 12-hour intercontinental flight! You think you're getting a bargain on the ticket price, but then you fork over hundreds more for seat selection and baggage fees that you'd never pay with any other major airline on international routes.

My bag disappeared for two days. When I asked about getting compensation, they just said it wasn't covered by their policy. They don't respond to emails or follow up on anything. Won't fly with them again.

My experience with this airline was incredibly frustrating and their customer service showed no desire to actually help. We booked flights from one South American nation to Europe with a connection, but Avianca changed our first departure time while leaving the second flight unchanged, creating an extremely tight window. They claimed we'd make the connection fine. When we faced delays and landed far from the gate at our layover, we ran to catch our flight but our bags didn't make it. We had a third leg waiting at the end and had notified staff about everything. Nobody from the airline was available at our middle stop to assist with baggage claims, forcing us to do everything online. After submitting our missing luggage report, phone calls with them became a circular nightmare. Over the next few weeks they gave us different answers repeatedly. They sent it to one location saying we had to get it. I said that wasn't possible given where I'm located. They claimed they'd investigate shipping options instead. Meanwhile, they sent the bag to yet another location and said we'd need to collect it there.