avon.com Reviews
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2.2 / 5
Average user rating
211
Total reviews
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avon.com Reviews
Read real experiences from customers of avon.com.
Brands may not incentivize or pay to hide reviews.
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Beatrice
March 4, 2026
Worse quality than before
I used Avon products for years and always trusted the brand. Recently I ordered a few items again, expecting the same quality I remembered. Unfortunately, the experience was very disappointing. The product I received didn’t match what I used to buy - the quality felt lower and the scent was completely different from before.
DMcLean
February 13, 2026
Avon clothing purchase- Never Again!
I used to love Avon and I recently purchased clothing for the first time from them it was $45 plus taxes. When it arrived it had weird pointy shoulders so decided to return it and they told me I have to pay to ship it back to them. Post office cheapest way was $22 so that’s awful customer service. Can’t believe they make the customer pay for shipping to return. Shame on you Avon. Never again!
NayNay
February 5, 2026
I trusted Avon products for years then…
I trusted Avon products for years then new ownership destroyed the one thing I loved for hand cream. They destroyed ot first with a very horrible smell then they took it off the market. That’s it for me. I don’t use their makeup or colognes and certainly not the clothes or jewelry so I will not darken the website any longer. I tried the new lotions and they were not good. None of them.
Lacey Cakes
January 16, 2026
horrible customer service
I am writing based on my experience for the last six months ...number one my Avon rep has been canceling my order that I submit online. It's been consistent the last six months, last month she completely canceled my online order completely. I tried to order it online and have it delivered to my house and for some reason, the website would not accept my payment so I called the 1 800 number this morning 1/16/26 7:40am pacific time and the gentleman named Charles (his code SPTE438) horrible customer service wouldn't help me wouldn't let me speak to someone to help me. I had to hang up and call back to submit my order.AND if I didn't love Avon products I would not order them ever again unfortunately I love the products, but the customer service is awful.So thankfully I finally got someone who is really really good after the fact and I guess from now on I have to just order the products directly through the 1 800 number but make sure I don't get in touch with Charles. Something needs to be done about this and there's no way to contact anyone which is why I'm writing a review here.
SFM
January 6, 2026
Avon Buyers Beware
Buyers beware when purchasing on the Avon website. Avon offered a discount via an online " spin the wheel" for a discount. I got a text and email confirmation that the discount was valid, and I immediately made my purchase. However, at checkout I was unable to apply it. I contacted Avon and the rep stated that the offer had expired. Nowhere on the offer did it have an expiration date . The agent was unwilling to apply the small 15% discount even though it was Avon's misleading offer that I followed.
blur
December 20, 2025
Don't order from their website its…
Don't order from their website its absolute trash. If you make 1 mistake you can't change or cancel anything. Customer service was not helpful and told me it was my fault.
Angela Jansen
December 10, 2025
2 dumpster boxes
This is what was shipped to me. I called customer service and Stephanie directed me to Avon.com. She was not helpful. I had two separate orders that arrived in two separate boxes. Neither were packed well and one box had body wash that was broken and leaked onto all of my other products. Nothing in that box was giftable. Nothing! The second box contained smaller items that were destroyed due to two big bottles of body wash rolling all over them during shipment. Even the lipstick keychain was broken during that and the boxes were destroyed. That box even had a small tube of hand cream smashed in half. Nothing was giftable in that box either. I spent 135$ on both orders. I was informed it would take 3 days for a response from the email I sent with pictures. My rep has been retired from Avon for two years and wasn’t much help. I am frustrated because these were Christmas gifts. I have yet to see what Avon plans to do about this, but waiting 3 days for a response is awful. Christmas is around the corner and I spent 135$ of Christmas budget on two boxes that looked like they came straight from a nasty dumpster!
Anna M. Coman
August 1, 2025
bought a cream from the Avon brand (the…
bought a cream from the Avon brand (the phytoceramides one) and had a very nasty rash and irritation. Te label said it is dermatologically tested. I don't think it was tested for all types of skin. I do not recommend their cream.
Cathy
July 17, 2025
Worse time dealing with this company
Worse time dealing with this company. Placed an order (and charged my account) one moth ago and no product. UPS Tracking just keeps advancing another day. Called customer service after waiting for 1 hour on the phone and told I couldn’t get a refund for another week. Week has gone by and now I have to call and wait up to 1 he 45 mins! Who has that kind of time. I emailed and just getting a return email product is on the way! Never Again!!!
Joanne Dimaggio
July 13, 2025
Poor online ordering Experience
Terrible customer service people that are nasty when talking to the customer! Too long of a wait time to have your items shipped and delivered..Can buy the same items on Amazon for cheaper and faster delivery!
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