babybunting.com.au Reviews
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1.3 / 5
Average user rating
78
Total reviews
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babybunting.com.au Reviews
Read real experiences from customers of babybunting.com.au.
Brands may not incentivize or pay to hide reviews.
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Michelle Murray
March 22, 2026
If I could give a zero I would
If I could give a zero I would. Bought a baby swing, didn't work and looks like it had been repackaged as there was a mark on it. Contacted them to get a replacement. It took over a month, and at the end of many emails to see what was happening, they tried to give me a refund instead of a replacement. They said they didn't have any stock, but when we checked online they were still selling it, but about $80 more expensive. Terrible communication, terrible service and dishonest.Would never use them again
David Lewis
March 3, 2026
Awful customer experience, online order
Ordered item for $350 online.They shipped the wrong item (the cheap version).Waited over one week and then told that it's on me to return via Aus Post. Once they have the return they will ship the correct item.Awful customer experience. No care or empathy. No escalation process. Use alternative retailer at all costs.
Ekaterina Gorshkova
February 26, 2026
I am writing this to alert potential customers
I am writing this to alert potential customers of the deceptive practices and repeated failures in service I have experienced with Baby Bunting. I made an order through their online store on February 8th. The delivery was scheduled on February 10th. I never received my purchase from Baby Bunting. Following an incomplete delivery, I have attempted to resolve this in good faith via multiple emails and phone calls. Besides shifting the blame from themselves onto their delivery couriers, I also received several promises to re-ship missing item from my order. This was a falsehood. It is entirely unacceptable for a major retailer to retain customer funds while failing to provide the product. At this stage, I consider their written and verbal commitments to be worthless. I have ceased all direct attempts to resolve this through their "support" channels and have instead escalated this matter to NSW Fair Trading and initiated a formal chargeback through my financial institution for "Goods Not Received." Proceed with extreme caution if you expect your items to actually arrive or for this company to honor their word.
Kat
February 13, 2026
Won’t replace missing item
An item was missing from my order. It’s been FOUR MONTHS and they still haven’t sent it. It took months to even get a reply to my email after multiple follow-ups and they still haven’t agreed to replace it.
Te Kani Koopu
February 11, 2026
Would not recommend this outfit
Would not recommend this outfit. It’s run by what I could only assume is a half baked AI service and a monkey that aimlessly hits a keyboard. Ordered nappies and wipes and only got half my order. I raised it on the online service and also rung them but got diverted all around the customer service office. I finally got a computer generated response from them via email 4 months later asking saying it had been resolved, however I still don’t have my items. I strongly advise looking elsewhere
Nikki L
February 4, 2026
Offshore team incompetent, fulfilment team missing $1K+ pram from package
Ordered pram set, only 2/3 packages for the pram were delivered despite all 3 being on the invoice inside the received package. Contacted support via live chat and they were hopeless. R and C were incompetent (slow and ignoring messages), lacking empathy and understanding, and not able to listen to requests and either fulfil them or provide alternative solutions - only repetitive words from a script.R was especially kind as she dropped the chat (after 45 gruelling minutes) and left me with her colleague who did not bother reading the previous conversation and asked "How can I help?". The conversation took approximately 1.5-1.75 hours for something relatively simple.The reason the chat took so long is because R and C took 8-15 minutes to respond to each of my questions or responses.R asked for photos of ALL the items that I had just put away the previous night, the packaging which had been dismantled and placed in the rubbish bins, and, did not show empathy when I stated I was bed bound and could not provide her with photos of said rubbish and items. I asked for my case to be escalated to an onshore team repeatedly, to which both live chat agents ignored this and tried to end the conversation.Despicable service from start to finish. Horrible offshore team.
Mr Coffee fixit
February 3, 2026
Non existant running Pram
We purchased a running pram and waited two weeks with no update. When we finally contacted the company to ask about delivery, we were told the pram was actually out of stock and that their website would be updated.If we hadn’t reached out ourselves, we would still be waiting with no information. The least they could have done was contact us to let us know, instead of leaving customers to chase up such poor service. I’ll be buying my baby items elsewhere.
Tina Lata
December 30, 2025
Change the damn tv ad sounds so wrong…
Change the damn tv ad sounds so wrong for baby product ad. Its annoying
Barbara Camilleri
December 10, 2025
Brought a $35 tummy time pillow for my…
Brought a $35 tummy time pillow for my granddaughter,sent my son the bar code to pick it up,they wouldn’t let him have it then they called me at work to give permission what a Joke why would he steal a bar code to get a free pillow.Will not shop at Baby Bunting again specially when there are other Baby Shops.
Darcey Hawea
September 23, 2025
Don’t order from them
Ordered a product, broke within a couple uses. Emailed, and have had no reply! Don’t recommend
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