banfield.com Reviews
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1.3 / 5
Average user rating
590
Total reviews
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banfield.com Reviews
Read real experiences from customers of banfield.com.
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amber gonzalez
March 31, 2026
They bring you in by telling you it's a…
They bring you in by telling you it's a free appointment to see your dog they don't look at your dog It's just a lady looking at your dog and asking you if you have any concerns about the dog You don't even meet the doctor but then they want to sell your insurance be careful what you sign for because regardless of the insurance they want to charge you every time you go to visit so it's the it's the same thing as paying for visit. You end up paying every month insurance that your pet doesn't even need. And you pay same thing per visit It's a trap I will never recommend this hospital to nobody and when you try to cancel the insurance they give the turnaround and that free visit that they offer you in the front they want to charge you for it never had this experience before my life and I'm 54 years old and have had many pets. I just moved to Ft. Lauderdale but they are not good.
Ragini Nair
March 25, 2026
Banfield killed our child!
I will never go back to Banfield pet hospital again. They killed our baby. The doctor there has several bad reviews all talking about how he has given the wrong treatment for mild symptoms that somehow resulted in death of the pet. The same happened to our baby. How can Banfield hire someone with this kind of history? Banfield is not only responsible for the death of our happy but they are in fact still adamant of charging us till October for the wellness plan. I will get justice for happy
Paloma
March 23, 2026
Horrible experience with Pensacola Banfield…
Horrible experience with Banfield Pensacola, FL. Please see review on google. Owner had replied to email requesting that we email them directly (Bandield Cares). Emailed them on Friday and no reply as of today. They also deleted their reply. Requesting that corporate look into the matter. Apparently we aren’t the only ones who’ve been treated and spoke to w/o consideration at this particular location. My next steps include contacting credentialing for this facility. Since management and their owners do not care, I’m sure some department handling that hospital and its so called providers will care.
NC
March 20, 2026
STAY AWAY-Do yourself and your pet a favor: go anywhere else.
STAY AWAY. If I could give zero stars, I absolutely would. This place cares about one thing only money. Your pet’s wellbeing isn’t even on their radar. Whether your animal is sick or even dies, all they care about is making sure they get paid for their wellness plan.I had my dog with them for nine years. When I called to tell them he had passed, they didn’t offer a single word of sympathy. No “sorry for your loss,” nothing. Instead, they immediately told me I still had to finish out my contract and launched into how much they had “spent.” It was cold, insensitive, and honestly disgusting.Their care is subpar at best, and I would never recommend trusting them with any animal. Everything is about pushing their products medications, food, whatever they can profit from rather than what’s actually best for your pet.Do yourself and your pet a favor: go anywhere else.
Amanda
March 17, 2026
Missiagnosed and undertreated
If you want your pet misdiagnosed and undertreated, definitely go to Banfield. My dog has lived with a torn ACL for months while I tried to get him help elsewhere, because our Banfield vet said she found nothing by just glancing at some X-rays and I just knew in my gut she was wrong. I am beginning to doubt those X-rays even exist because I asked for them to be sent to another veterinarian multiple times and they never did it after assuring me they would. But don't worry, they didn't hesitate to greatly exaggerate his bloodwork to try to get me to given them more money for pills and supplements. It's a shame because we were customers for 12 years, but once my dog actually began to have health problems they became suddenly incompetent and lazy. I'm furious because now we're looking at an expensive surgery that could've been avoided or minimized with proper care.
Jo O
March 14, 2026
Neglect to pet from vet team and clinic turning off phones early on purpose
About 5–8 minutes after leaving the clinic, my dog suddenly began swelling and having trouble breathing, clearly showing signs of a reaction shortly after the visit.In a panic, I called the clinic for help. Ania at the front desk did not answer my calls starting at 5:43 PM, even though the clinic closes at 6 PM. I called 14 times and have phone records showing it. When I addressed it later, she first said the phone lines “act funny,” then said she was alone and busy. Ignoring repeated calls from a distressed pet owner while the clinic is still open is extremely concerning.When I brought the reaction to the veterinary staff’s attention, the male vet tech was dismissive — smiling, giggling, and shrugging as if it was no big deal. When I asked why my dog had not been given Benadryl or any precaution, he responded, “I asked if you had concerns and you said no.” It is not the owner’s responsibility to anticipate possible medical reactions — that is the veterinary team’s responsibility.To make matters worse, while I was visibly shaking and crying, Dr. Tracy Scola came out holding her own dog, shrugged, and said something along the lines of, “Okay, I already told you… it happened, so what.” The lack of empathy in that moment was shocking, especially coming from a veterinarian.The only person who showed kindness was a woman in the grooming department who answered my call and helped me when no one else would. I’m very grateful to her.My dog has been a patient since 2018 and has years of records showing he suffers from allergies and typically receives prophylactic medication with injections. He regularly receives Cytopoint, with the last dose administered by this same Aventura location on 10/26/2025. This raises serious concerns about whether patient records are actually being reviewed before treatment.Even more concerning, the records they printed for me from today’s visit do not document that my dog had an allergic reaction, the injection they gave him to treat the reaction, or the medications they sent home with me. The medication order was even written by hand. This makes me question whether they plan to properly add this reaction and treatment to my dog’s medical record at all — something that absolutely should be documented for his safety in the future.I have been a Banfield client at other locations (like Sunrise) where the staff were always professional, cautious, and empathetic. Unfortunately, this experience at the Aventura location completely changed my outlook. I will be canceling my medical plan and strongly encourage other pet owners to think carefully before trusting this location with their pets. don’t even bother responding to my complaint because i already reached out to Mars Veterinary Health
Mlar
March 14, 2026
Really bad service
I have my dog on a plan. I brought her in for an ear infection. They sent me home without cleaning out her ear, which they told me I needed to do as well as give her the ear medicine. When I took her back in for checkup, they told me it looked like the infection was still there. They did not look inside. I took her to a different vet and they found the cause of the infection which was a piece if foxtail. Banfield in Folsom is a terrible vet. Don’t take your dog there.
customer
March 12, 2026
Give serious thought before enrolling…
Give serious thought before enrolling in Banfield’s pet insurance. They have shown me twice that they are anything but customer‑friendly. The first time was when one of our pets passed away in the middle of a contract year and they refused to cancel the plan. The second time happened recently: we renewed our plan in good faith, assuming—incorrectly—that all PetSmart locations in Texas had a Banfield clinic. After moving to the Lufkin area and discovering the nearest Banfield is over two hours away, they again refused to cancel the contract we had just renewed in December.Very unsatisfied customer (until December).
Sylwia Nagasawa
March 6, 2026
Terrible customer service.
My experience at Banfield Hospital in Norman was extremely disappointing. I am genuinely shocked by the level of poor customer service, confusion, and incompetence I encountered.I brought my dogs in for routine vaccinations — something I always keep up to date. I explained that one of my dogs had already had a SNAP 4DX heartworm test done at Lake View Clinic (which I highly recommend, but unfortunately it is too far for us to travel for routine visits). Instead of simply noting this, the vet dismissed what I said, told her assistant she would verify it by calling the clinic, and made me feel as if I was lying.When I told them my dogs were due for Leptospirosis and Bordetella, the vet responded in an authoritarian and rude manner, insisting that one of my dogs was overdue for a DAPP vaccine. She claimed I had left it too long (3 weeks), even though his DAPP vaccine was done on February 14, 2025 — which should be valid for three years, until 2028. Both of my dogs were vaccinated for DAPP at the same time, yet according to the vet, only one was “overdue.” The vet made me feel like an irresponsible dog owner for something that wasn’t even true!In the end, they took my dog to the back for vaccinations, and I wasn’t even told what they gave him. Only when I asked afterward did they inform me that they had decided not to give the DAPP vaccine — with no explanation. The assistant apologized for the confusion, but the vet never returned to clarify anything or apologize for her behaviour.Overall, the experience was stressful, unprofessional, and completely unacceptable. I left feeling disrespected, confused, and deeply disappointed in the quality of care.
Michea Bonilla
March 3, 2026
Upcharges galore and profit first.
While the staff are polite (the ONLY reason for the 1 star), the fact that they wanted to charge me $89 for an antibiotic on their "wellness plan" that cost $20 literally anywhere else WITHOUT their "wellness plan" shows that they are massively upcharging patients.They also charged me almost $500 to have my cat put down (because heaven forbid I want something of my cat to keep with me, so they give us the "public creamtion" option where who knows where your pet winds up for $45 or you can get the ashes back for $247.26!), AGAIN that is the cost AFTER the "wellness plan" (which by the way you are purchasing a "yearly plan" that you CANNOT CANCEL EVEN IF YOUR PET IS DEAD), with the other option being to allow my pet to basically just suffer.If they try to sell you a "wellness plan" DO NOT go for it! It is NOT insurance like they will try to claim! It is just a way to get you to pay them money every month and EVEN IF YOUR PET DIES you are STILL REQUIRED TO PAY FOR IT because they will NOT let you cancel it until the end of the year you signed up! Doesn't matter that you have spent hundreds or even thousands of dollars with them, they will find a way to justify that you still owe them money and they will refuse to cancel it. They /might/ offer to cancel "one month" of it (the literal last month that you already wouldn't be paying) to "help you" but that is it. They literally do not care about animals at this company, they only care about profit.This company does nothing but profit off of the desperation of pet owners while throwing their staff in the line of fire to go and upsell as much as possible. I've worked in the veterinary field, I know costs have gone up, but the fact that Banfield is owned by private equity should be everything you need to know about this company.
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