barnesandnoble.com Reviews
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2.2 / 5
Average user rating
1878
Total reviews
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barnesandnoble.com Reviews
Read real experiences from customers of barnesandnoble.com.
Brands may not incentivize or pay to hide reviews.
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GreY_matter
February 9, 2026
Unknown order location and bad website/customer service
Tried checking inventory online at my local store and displayed everything I wanted was available. All 3 books I wanted were not at the location and even talked to an employee about availability. I ended up just ordering them and the worker put my info in wrong so I had to manually do it my self at home. (I understand people make mistakes, so not the biggest issue) My main concern and reason for this review is the website. It’s hard to navigate and I am not able to check my order status, never got a confirmation email with a link, and still don’t even know if my package is coming to the right place or even at all. PLEASE FIX THE WEBSITE! I won’t be ordering anything online from B&N until this is fixed.
John E Quattrocchi
February 1, 2026
Ft Lauderdale store WOKE
Ft Lauderdale store.P Schweizer book Invisible Coup out of stock.Sign at display says "latest novel" It is non fiction. Too cute too woke.Next time Amazon.
Mike
January 26, 2026
Website Is SLOOOOOOWWWWW
This review is only concerning the Barnes and Noble website, not the physical stores, which I love visiting.I logged into (or rather I attempted to log into) the B&N website to post a review on a book I purchased, but the website was so mind-numbingly slow that I eventually gave up. The website would load the home page, but whenever I would try to log in or navigate, it would bring up a scrolling wheel loading icon, and just get hung-up there. For reference, I was using the Android version of the Opera Mobile Browser app (a fork of Chrome with very wide compatibility).As someone who works in the IT industry, B&N needs to take a look at their web servers, and likely needs to either roll out some updates, clear caches, or speak with their ISP about increasing their bandwidth, because the website is borderline unusable in its current state.
Stella Walbert
January 16, 2026
Premium Membership gimmick
Have a Premium Membership for 39.99.Thought would be useful as " free shipping " with Premium Membership. Scam. Ordered 1 book online. Charge for shipping fee. Spoke to Customer service, apparently exclusions. Will not pay for further Membership.
Anonymous
January 13, 2026
Scammers
Ordered 2 CDs through customer service in person at a store. One cd arrived and the other one by Camilo Sesto still hasn’t arrived.Contacted Barnes & Noble through email who said my Camilo Sesto cd would arrive by January 12, 2026. Barnes & Noble also removed the cd listing from their website. Yesterday was the expected delivery date and I’ve never received any actual proof that it was shipped. I feel like Barnes & Noble stole my money without any explanation for something they don’t possibly have since the CD doesn’t legally exist anywhere else online. The supposed CD was also never announced on Camilo Sesto’s social media pages.Avoid Barnes & Noble at all costs.
Misty Johnson
January 12, 2026
Absolutely horrible review submission process
Absolutely horrible customer service. I post a review and it was not submitted properly with the photos. I resubmit the review and it was not approved. Which was the same review that went live initially. When asked why was it not approved the manager was clueless. She felt I should just keep resubmitting: The review process of editing is a nightmare!
Michael Rubinstein
January 10, 2026
I ordered a paperback copy of "Of Love…
I ordered a paperback copy of "Of Love & Other Demons" by Gabriel Garcia Marquez. When it arrived there was what looked like foxing or moisture damage.
peter Oliver
January 9, 2026
Barnes & Noble poor level of service all around
I ordered a book and they shipped the wrong book. I drove to the store and returned it. The person taking back the book was somewhat apathetic - no offer of a small credit for my time and miles as a courtesy. They processed the return and re-ordered the correct book. I noticed the amounts were off by a small amount so I emailed Customer Service - who asked for all my information which I gave. I was curious why they as the vendor couldn't look it up. I was also asked to transmit over copies of the receipts which I did. When I submitted them, I was advised they weren't clear enough. At that point, why bother as my time was worth more - and they lost a customer.
Karen
January 6, 2026
Went in to purchase a canning book…
Went in to purchase a canning book yesterday. There was non in the store. I talked to the gal at the desk, she looked it up and that they were out but getting more in a week. So I had her put my name in so they could hold one for me. Today I get an email thanking me for my order, and that they were unable to fulfill my order.
Susan D
December 28, 2025
A bit more transparency needed
Was glad for the 25% store discount today, but one of the books I wanted was not in stock. Customer service offered to have it shipped to me so that I could enjoy the 25% discount. What they didn't tell me is that I would pay for shipping. When I got home and reviewed my bill, I called to complain, and the same rep who helped me today said that's store policy. I let her know that not every customer will be aware of this, and a heads up would be appropriate. Had I known, I would have skipped ordering it... I paid more than I would have without the 25% off. I'm fed up.
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