basspro.com Reviews
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February 10, 2026
by: Jennifer Hunter
1.7 / 5
Average user rating
343
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for basspro.com.
Brands may not incentivize or pay to hide reviews.
basspro.com Reviews
Read real experiences from customers of basspro.com.
Brands may not incentivize or pay to hide reviews.
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R Tant
February 6, 2026
Sorry customer service!
Customer service is absolutely ridiculous. They only ship via usps and FedEx the worlds worst shippers that have ever existed. I have spent a lot of money with Bass Pro some order 4 grand + and have never received my items on time. Most are 5-10 days late and customer service always just makes excuses and has even said that I needed to be patient on a order that was 9 days past the original delivery date. Bass Pro won't get another dime out of me.
Amber Nichole Howell
January 28, 2026
I love the GINORMOUS fish tanks
I love the GINORMOUS fish tanks! The environment has such an amazingly outdoorzy, rustic feel to it!
D. Tomanicek
January 18, 2026
Returned dog items at Bass Pro Rossford…
Returned dog items at Bass Pro Rossford Ohio. And realized when I got home there was a mistake on my refund. Went back right away and talked this woman at customer service. She figured it out but was very disrespectful towards me. There isn't a reason for her to act nasty. Poor customer relations. Jan 17th 2026 3:00 pm
LM LM SAM
January 18, 2026
Poor customer service
After ordering a rifle online and then getting canceled stating that it was no longer available, I had to order it again a month later. Went to pick on the 3rd day after ordering and was told to come back next day. Went back next day as told, staff was extremely rude and not friendly. They make it look like they are doing you a favor. Couldn't pay me enough to go back.
John Macek
January 15, 2026
Poor inventory management
How can Bass Pro be out of basically all standard waterfowl shotgun ammo. This is not the first time either. Waterfowl season going strong in Chesapeake bay, you would think they would be well stocked. Local small shops had what I needed, why not the worlds largest outdoor retailer? Poor ordering and inventory management.
Suzann Sweetland
January 5, 2026
It’s absolutely the worst management…
It’s absolutely the worst management I’ve ever worked for. I can’t express enough how much the employees are not treated fairly. Noincentives, no praises, keeping employees who don’t do their job at all and lose the ones that do everything. Sad. Sad way to run a business.shame on you Johnny Morris for allowing this to happen .
Scott Burnett
January 2, 2026
I have been shopping at Bass…
I have been shopping at Bass Pro/Cabela’s for over 20 years. I continually use their products. It just amazes me here. It is in January. The gloves that I bought from Bass Pro five years ago was on their last leg. It’s not a problem you know I spent like $75 on them And I went to Bass Pro today Niles, Ohio, and here it is the Delta winner with a foot of snow on the ground and muzzleloader season starts tomorrow and I needed a warm pair of gloves. This store did not even have a semi warm pair of gloves I had to go to Fin for feather, which is another hour away to get what I needed to finish out this deer hunting season. Very dissatisfied I know it was Christmas New Year’s. I understand that, but this is Bass Pro the number one outfitter in the world.
Amber Leeann
January 1, 2026
I come from springfield missouri
I come from springfield missouri, where basspro shops originated from. They have recently finished the aquarium,and wild life building. Hands down one of the best aquariums ive ever been to. But if I had to choose either the Memphis Tennessee pyramid bass pro shop/hotel or the home of basspro shops shop. I would have to choose the pyramid. Its all glass windows and you can go to the top of the pyramid where they have a Cafe up there and you step out on this glass flooring and see all the traffic driving under you. Its terrifying but so worth it!!
Dan Lee
December 29, 2025
Unhelpful and apathetic
I wanted to talk to someone about which clay pigeon thrower would be the best option for me. Went in the shop and couldn't get a hold of anyone that knew anything about it. I called customer service and even more unhelpful. She said no one is available to talk, the shop if busy and to call back in 20 min. She gave no solutions and clearly showed she did not care and wanted to get off the phone. This was my first experience with Bass Pro and surprised how bad the customer service was.
casey jones
December 27, 2025
Pro member since 2004. No longer.
Searching for products is like playing darts. Problem is very rarely can you hit the bullseye. They ventured away from being a Goto store to find what you need and they sell the same thing everyone else sells. I had better luck with gander mountain on finding the real outdoors gear. Bass pro has turned boojey and apparel heavy. Can’t walk through the store without someone stepping directly in front of you stopping you trying to get you to get a CC or time share. Quality gear is slim pickings. If you do find something useful there may only be 1 on the shelf. Always new highers who don’t know the actually policies on returns, ordering, or price matching. Very frustrating. Very over priced and when you ask to price match competitive stores so you can use your points it takes an act of congress and 3 associates later for approval even tho it says directly on there approved price match retailers list. Bad that customers know an associates job better than they do. No longer can you find pros in the departments who actually use the gear or actually outdoorsmen. Targeted audience seems to be what style is trending
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