battlehawkarmory.com Reviews
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2.0 / 5
Average user rating
128
Total reviews
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battlehawkarmory.com Reviews
Read real experiences from customers of battlehawkarmory.com.
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Consumer
February 27, 2026
Terrible customer service
Terrible customer service. My e-mails regarding a product concern were completely ignored for ten days! I finally got a response to my inquiry regarding a possible exchange, their shirts run small. I was told “No return or exchange is authorized on this product.”Buyer beware. I will not purchase from them again.
Battlehawk Victim
January 30, 2026
Unprofessional con-artists of a firearm business
I found a used Walther 22 WMP handgun for $200 on their website. I purchased it as well as the required shipping charge in full and received the confirmation # and was expecting it to be sent to my FFL dealer. It was debited out of my acct, done deal. A little while later, I happened to look in my Battlehawk acct and noticed that I had no orders. So I looked in my email box and noticed that I got an email from them stating that I received a refund. I opened the email and it simply said due to a pricing error, they refunded my purchase and canceled out my order. I quickly looked back on their website and it was immediately put back on for sale, but now priced $75 higher at $275. This was at 730pm in Arizona, so 830pm in Iowa. Battlehawk closes at 5pm so that tells me that the owner/mgr gets a notification when something sells online and he/she just did all of this from his/her couch. Now, if they would have noticed that they priced it wrong prior to me paying then they would have had the right to change it. But because I had already purchased it, it was by law, mine. There are laws to protect consumers so that companies like this don't test the water with pricing (like a bidding system) to see how much they can get for something before it sells, enabling them to raise the price. Therefore they have actually committed a crime (theft) by keeping MY gun and not shipping it out. If I wanted to go through the time and effort to pursue criminal charges, and a civil suit I could. Even with them refunding my money after, it doesn't matter. I didn't give them permission nor agree to it. Its like a big boy way of "Indian giving". If I sell a car to you for $5k then the next day I realize I could have got $5.5k I can't just go to your house with the $5k set it in your mailbox then take off with the car, all while your inside watching tv not realizing this is happening. But, if I had it advertised for $5k then realized it's worth $5.5k before I sold it, I can simply tell you sorry I'm changing the price (since I hadn't sold it yet). They never even called to apologize, nothing. They don't even know if I know I'm not getting the gun. It also locked up the funds debited from my acct for 2 days while the refund was pending. If I wouldn't have looked in my acct I'd still be sitting here thinking my gun is coming. The business is extremely unprofessional. If I would have known they have such awful reviews and bad reputation I wouldn't have ever purchased anything from them. I also noticed that they had a fine print message on the purchase confirmation that stated I had to tell the FFL dealer that I was using to email them their FFL lic # or it wouldn't be shipped to them. That is again so unprofessional and unheard of. PLUS, their $10 off coupon code for signing up doesn't work. They definitely could care less about actual customer interactions and especially not about customer satisfaction. They just do what they want. It's funny, I read part of a review asking why they have such cheap prices. Uh, they don't. Simply bait and switch. That same gun is on sale right now at a couple places for $329 including a local store. After shipping and a transfer fee I'll just get a new one. No way Id pay their updated $275, plus fees for it used. Id give them zero stars if I could. To Battlehawk, before you respond pretending to know the laws do the research, I already have. We both know you know you can't do what you did.
Josh
January 12, 2026
BattleHawk Armory advertised a product…
BattleHawk Armory advertised a product at a specific price, which I attempted to purchase. The company refused to honor the advertised price. While a disclaimer was present, the advertised price was still displayed and induced the purchase attempt.I filed a complaint with the Better Business Bureau requesting that the advertised price be honored. BattleHawk Armory rejected the request, and no resolution was offered.Based on this experience, I believe BattleHawk Armory’s practices do not align with BBB standards regarding truthful advertising, transparent pricing, and good-faith customer service. Consumers should be aware that advertised prices may not be honored.I am disappointed with the outcome and would not recommend this company based on my experience.
Cindy Scherer
January 1, 2026
They Refuse To Help
They Refuse To Help, Cheated us out of $159.00 on a Christmas Gift for our son. Sent the Wrong Product / Would Not Help. Look At All of the 1 Star Negative Reviews Posted and BBB Complaints.
Edward
January 1, 2026
They Refuse To Help
They Refuse To Help , I sent them 3 emails and pictures of the Item Sent with the Invoice, Terrible Customer Service.#1 Order just delivered, It is not the correct item, This one sent is plastic, not the correct AXG Metal Alloy Grip Module for $250.00 PLEASE HELP#2 What you sent me is a $69.00 Sig Plastic Grip Module in a Sig AXG Metal Alloy Grip Module Box it looks like someone switched them out, in store or in the warehouse.#3 The correct grip module is all aluminum with removable "poly" grip panels held with 2 screws on each side also has removable back strap.From: John T. customer service. We sincerely apologize for the inconvneience. Our warehouse has never had a return of this item nor do they open them up. You will need to reach out to Sig Sauer directly on this matter for replacement concerns.THEY CONTINUE TO PASS ON COMPLAINTS / SIG SAUER DOES NOT PACKAGE WHAT THEY SELL INCORRECTLY. This was a returned item / or it was switched out in store and sent on to me in an unsealed box. All was explained to John T. still no help. LOOK at ALL of the 1 Star NEGATIVE REVIEWS and BBB COMPLAINTS.
George Newton
December 22, 2025
I’ve been a customer since 2020 but no…
I’ve been a customer since 2020 but no more, I ordered a pistol on December 9th and was told today that the ordered had been cancelled per my request. I’m sorry but that’s a complete lie and I will never order from Battlehawk Armory again. I have all the emails, the reply and responses by me and with BattleHawk Customer service and they said once an order was put in it couldn’t be cancelled….. liar liar pants on fire. Had to order it from another FFL today and it cost me $150 more, I asked BattleHawk did they want to give me a store credit to make this right and they said “NO”
Eric
December 5, 2025
Ordered a Traditions Kentucky…
Ordered a Traditions Kentucky Percussion Pistol Kit from this company and when I received it the factory plastic packaging was cut open allowing access to parts. Some of the items were not in their intended slots and were loose within the packaging. This immediately makes you question the integrity of the item as a whole, and raise suspicion to why it was previously opened. Prior to opening the package further to varify if anything was missing or had been replaced with something broken, I contacted the company via text, which is their convenient way of dealing with customers. Upon letting them know my concerns and lack of confidence in this potential dangerous item, I was told it was not their concern that I needed to contact Traditions. They stated they sent the item unopened, which was obviously not true, I advised them they were responsible as they were the ones that sent this item to me in this condition, not Traditions. I was told this was not a debate and they blocked me. So you decide if this is the type of company you want to send your hard earned money to and trust they will be responsible and trustworthy. I won't ever.
NICK
October 20, 2025
They suck
They suck. They don't know their own inventory so they charged me for a gun, didn't have it in stock, didn't tell me for days, still waiting for my money.
Tim
September 27, 2025
I have purchased several firearms from…
I have purchased several firearms from them with no issues. Great selection and prices and fast shipping.
David Leverington
August 3, 2025
They hate their customers
They have poor, missing, and sometimes incorrect information for the product listings. Their customer service is awful, and their return policy is predatory. If you need to return something, even if it's because they give the wrong information, they not only charge you for shipping, they also charge a 10% or minimum $25 restocking fee. This company hates it's customers.
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