baublebar.com Reviews
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4.1 / 5
Average user rating
586
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for baublebar.com.
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baublebar.com Reviews
Read real experiences from customers of baublebar.com.
Brands may not incentivize or pay to hide reviews.
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Sean L
February 1, 2026
Very poor customer service
Very poor customer service. They will not offer returns on certain products. I wanted to exchange an item due to a bad fit, but they refused.
Laura Pino Slayton
January 30, 2026
Ordered a custom ring and it was…
Ordered a custom ring and it was delivered damaged. I emailed the Customer Service team and within minutes, I received a reply back wanting to help and make it right. Chani was wonderful to work with and I appreciate the quick replies and easy communication.
DMC
January 28, 2026
BaubleBar = excellent customer service!
BaubleBar customer service was excellent. They responded quickly, took full ownership of the broken product, and remedied the situation efficiently and without any hassle. Andrea was especially helpful - professional, kind, and prompt throughout the entire process. I really appreciated how smoothly everything was handled. Excellent customer service!
Betsy Tweed
January 28, 2026
Customer service was great
Customer service was great! I had problems with a necklace and they did not hesitate to help me out quickly!!
Pamela
January 27, 2026
I love their jewelry
I love their jewelry! I’ve gotten pieces for weddings and just every day wear. Their customer service is top tier!! I had an order issue and Andrea was kind and super efficient! Forever a customer!
R. DAY
January 25, 2026
Very happy with customer service
I mistakenly ordered a necklace with the wrong options. I emailed through their Help link asking if they could change the order since I reached out witin a half hour of placing the order. They got right back to me (on a Saturday night) and said, while they could not modify an order, they did cancel it and immediately gave me a refund.Very happy with their fast and personal response. Because of the day and time, I did not expect to hear from them until Monday, so pleasantly surprised. This shows me they're a company I will happily do business with again
Naureen Sadaruddin Khan
January 21, 2026
Love the products
Love the products, super cute and hypoallergenic for a sensitive girlie like me. AMAZING customer service too!
Thea
January 18, 2026
Broken Necklace 2x
My friend ordered a necklace from Baublebar for me as a gift. As I was attempting to put it on, it broke in my hands. I emailed the company and they gladly reimbursed me. The company is quite easy to work with, which is a plus. However, when I received a new necklace I was able to wear it for about an hour before it broke. I have to admit, I am not very impressed with the quality. I am grateful for the customer service, but I would watch out for "cheap" quality.
Jonette Brockway
January 14, 2026
Buyer Beware- some jewelry rusts immediately
Buyer Beware- I bought my granddaughter, a personalized necklace and a personalized bracelet with her name on it. These were Christmas gifts for 2025. Within one week of wearing they were showing signs of pink rust. When she contacted Baublebar, they told her there was nothing they could do to help her.
J hermiller
January 8, 2026
Gold varies, off center stones, incorrect order
Ordered 8 necklaces and 3 bracelets the first week of December, finally received the last of my order on Dec 29. I missed holiday gifting. The birthstones were incorrect to what i ordered. I ended up having to give a ruby bracelet and a garnet necklace together since that is what as sent and i needed a gift for my niece. The stones were glued in off center and look very cheap. The 14k gold of a birthstone necklace was different than the gold color of the initial necklace. So those can’t be worn together. The bracelet was very small but thankfully i gifted to a teen. I wouldn’t order again. Glad i got sale prices 75% off. The pieces do not look like mid range fashion jewelry like Kendra Scott which is what I thought it would be.
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